Audi North Scottsdale

Hello Everyone. I purchased a used Audi A-4 Quattro SE from Dennis on June 28, 2011. He was the absolute best sales rep I have ever had the pleasure of working with. Anyone who has ever purchased a vehicl from Dennis on June 28, 2011. He was the absolute best sales rep I have ever had the pleasure of working with. Anyone who has ever purchased a vehicle knows the scenario. A pride of buzzards begins to hassle you as soon as you pull up to their lot. If you remain and move forward, you are generally treated like dirt and berated all in the name of "their" bottom line. Audi/Penske/Dennis were the POLAR OPPOSITE! I have never in my life been treated with so much respect and for that I cannot thank him enough. The deal was done quickly, professionally and to my satisfaction. If I didn't like the counter offer, he went back with mine without so much as a sigh much less an attitude. Remarkable service is all I can say. Now, as to the after care and service: Dennis contacted me several times just to check in and make sure all was well. It still is. When I noticed a minor defect in the passenger door panel is when I was introduced to Jill Parresol in the service division. Thank heavens for her! There were no questions asked, no hassles about a loaner car and she had the job done in a day. When working with her, it's akin to having a conversation with a friend and she is just so good at her craft. I had to take my love affair of a car in again today for a visor clip replacement (no big deal) and I didn't even make an appointment. I called mid-morning and she asked if I could bring it in today. It was just that easy. I hadn't even settled into the waiting room magazine when she told me my car was done and washed and ready for me. If this is any indication of what the future with Audi holds, I will never own anything but an Audi. On the same token, we purchased the same car in black for my spouse at their Chandler store one month before and the experience has been nothing less than the same. If you choose to buy from Audi North Scottsdale (my personal choice), See Dennis for your buying experience and Jill for your service needs. If you choose to buy from Audi Chandler, see Tim Jerome for your buying experience and Kyle Welter for your service needs. I'm certain either store has equally capable people you could see, however, the proof in the experience and I highly suggest the above named. Best of luck and enjoy you Audi as much as we enjoy ours. More

Excellent experience!!! This is the 3rd Audi we have bought from Brad! Brad is responsive, and has great knowledge of the cars. He is willing to go the extra mile for his clients. We love the atmosphe bought from Brad! Brad is responsive, and has great knowledge of the cars. He is willing to go the extra mile for his clients. We love the atmosphere and the dealership, everyone is so nice. Will definately go back again! More

Brian was knowlegable, he was not pushy - very polite . His follow up was not pressured and I felt he was trying to get me the best deal he could . He represented the dealership well. His follow up was not pressured and I felt he was trying to get me the best deal he could . He represented the dealership well. More

I have been pleasantly surprised by the people in the service department, no matter who I have worked with. Everyone is extremely friendly and helpful. I am welcomed as soon as I walk through the doors service department, no matter who I have worked with. Everyone is extremely friendly and helpful. I am welcomed as soon as I walk through the doors. The turnaround to get me back on the road in a loaner vehicle is quick, yet thorough. I really like that I can book my appointments online at my convenience as well. More

Caring and patient staff. They hear my needs and an Audi owner. They are a model dealership. Jason has been very helpsul and available to me. owner. They are a model dealership. Jason has been very helpsul and available to me. More

i had a superb experience with this dealship and these sales people in particular. They were helpful, friendly and knowledgable. No high pressure here, just great customer service. I highly recommend them sales people in particular. They were helpful, friendly and knowledgable. No high pressure here, just great customer service. I highly recommend them to anyone in the market for a car. More

Another Audi purchase and another great experience. Many Another Audi purchase and another great experience. Many thanks to Brad Burnham for making the purchase of our new TT such a pleasant experience. Another Audi purchase and another great experience. Many thanks to Brad Burnham for making the purchase of our new TT such a pleasant experience. His professionalism, courtesy and knowledge of the brand makes the car buying process smooth and timely. Brad devotes his time and energy to ensure the clients needs are exceeded. He is an outstanding Brand Specialist! Many thanks also to the General Manager Mark Reicks who has organized and staffed the best dealership with which I have ever been associated. He is involved in the process and always available for discussion. At Audi North Scottsdale, from sales to service, there is not a missed opportunity to care for the customer. From the moment one enters the front door, you are treated as a valued client. More so, you feel like a valued member of the Audi family. More

My past experiences of working with used car dealerships has not always been positive. But working with Audi North Scottsdale for my pre-owned car has been a breath of fresh air. From my first call, Debby has not always been positive. But working with Audi North Scottsdale for my pre-owned car has been a breath of fresh air. From my first call, Debby Lloyd worked hard to get the car I wanted, (which wasn't even on the lot yet), the price I wanted, within the time frame I needed it. Everything met and/or exceeded my expectations from the limo pickup at the airport, to the professional service, the immaculate condition if their show rooms, and the ease of the purchasing process. Even though I live in Texas and had a seventeen hour drive back, I would still recommend this dealership to anyone of my family or friends... and for sure I would have them contact Debby. I thank Audi North Scottsdale and Debby Lloyd for the joy and fun in my recent car purchasing experience! More

The only reason we come to this dealership is because of the service we receive from Tyler Secrest. The knowledge that he has regarding the Audi is second to none. We have purchased luxury cars for many y the service we receive from Tyler Secrest. The knowledge that he has regarding the Audi is second to none. We have purchased luxury cars for many years and have never had a sevice man as good as he is. We would purchase another car at this dealership because of him to continue our service with him. More

Tyler explains things well and is very personable.My car is always returned back clean and in perfect condition every time. All personal do a great job. is always returned back clean and in perfect condition every time. All personal do a great job. More