Audi Northlake

Michael is an exceptional service advisor who consistently provides outstanding customer service. He is attentive, professional, and takes the time to listen carefully to my concerns and answer a consistently provides outstanding customer service. He is attentive, professional, and takes the time to listen carefully to my concerns and answer all of my questions thoroughly. He is always welcoming, courteous, and friendly whenever I come in for service, which makes the entire experience comfortable and stress-free. I truly appreciate his dedication and professionalism and would highly recommend Michael to anyone looking for an excellent service advisor. More

Cheyenne always has my best interest when I come in for service. She is up front on what truly needs to be done now and what I have time to wait for. Really makes the overall experience seem less. service. She is up front on what truly needs to be done now and what I have time to wait for. Really makes the overall experience seem less. More

My usual service advisor was out of the office when I came in, but I was greeted by Cheyenne and she took care of me like my normal advisor would. Was a very pleasant experience and comforting to know I came in, but I was greeted by Cheyenne and she took care of me like my normal advisor would. Was a very pleasant experience and comforting to know I would still be taken care of. This is why I love Audi Northlake. More

I recently had my car serviced here and couldn't be happier with the experience. The staff was friendly and knowledgeable, the work was completed on time, and the pricing was fair and transparent. High happier with the experience. The staff was friendly and knowledgeable, the work was completed on time, and the pricing was fair and transparent. Highly recommend this audi center More

Cannot possibly say how much I was impressed by the service experience at Audi Northlake. Spotlessly clean both customer and service areas. Brad Caldwell my Service Rep took a real interest in my e service experience at Audi Northlake. Spotlessly clean both customer and service areas. Brad Caldwell my Service Rep took a real interest in my expectations. Service mechanics communication and voice videos assured me I was 100% satisfied. Expec the best and you won't be disappointed. More

Brendin L. has been super helpful explaining all of the model differences. I recommend all my friends and family to him. has been super helpful explaining all of the model differences. I recommend all my friends and family to him. More

Brendin Logsdon is super knowledgeable about the Audi product and will definitely help you find the right vehicle. Highly recommend. product and will definitely help you find the right vehicle. Highly recommend. More

My wife and I were recently on our way back to Canada from Florida when our Audi developed a disturbing shudder. We pulled in to Audi Northlake right on closing time in the off-chance we could get a ser from Florida when our Audi developed a disturbing shudder. We pulled in to Audi Northlake right on closing time in the off-chance we could get a service check to allow us to continue on safely that evening. Robert Diaz couldn't have been more welcoming and understanding of our situation and immediately had one of the mechanics diagnose that we had a tire balancing problem. Although we were unable to get work done on the vehicle they were able to confirm we did not have a mechanical or safety issue as long as we drove at a reasonable speed for the remainder of our journey to Ottawa. The politeness and responsiveness of Robert and his team couldn't have been more professional and I wanted to take this opportunity to thank them - they are a credit to your dealership! They completely alleviated our anxiety and reinforced our view that cross-border friendship and mutual support is still alive! More

Today was my first visit to the Service Dept. and I want to say that i had a great experience. My service advisor was Carlos Hernandez and after having an explanation of what my concern was, he t and I want to say that i had a great experience. My service advisor was Carlos Hernandez and after having an explanation of what my concern was, he totally understood and advised me that they will look into it and advise me what would be my next step would be. He took me into the service bay and had one of the Tech explain the situation and i was happy with the explanation and the result. And as a bonus, I showed him a picture of an 1985 Audi Quattro Sport that I drove when I was in Germany stationed with the military. Service advisors come and go, Carlos is one to keep. Keep up the good work....!!! More

Had oil change and tire rotation. Robert Diaz completed the work in an efficient and timely manner. Robert Diaz completed the work in an efficient and timely manner. More