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Audi Northlake

Charlotte, NC

5.0
286 Reviews

10831 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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Showing 286 reviews

March 30, 2023

This is honestly the best dealer i have been going to for years. they always take care of the vehicles i bring in. They always update me on time with whats going on with car and finish it in a timely maner. More

by carloslira
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michael Estrada, Raymond Elsworth, Matthew Woods
Apr 01, 2023 -

Audi Northlake responded

Carlos, thank you so much for taking the time to share about your great experiences with our Audi Northlake service team. We are happy to receive your feedback and look forward to sharing with our team. Please don't hesitate to reach out if there's anything additional we can do for you! Kristen Bowen General Manager (704) 379-8300

March 30, 2023

Best dealer I have ever worked with. Sales team was great. Very low pressure. Service department has always been the best. Always listen to my concerns and make an effort to resolve them More

by adammcrotts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt, Kristin, Adam
Apr 01, 2023 -

Audi Northlake responded

Thank you for your 5-star feedback, adammcrotts! I'm glad to hear that our team took great care of you during your recent visit. We appreciate the opportunity and look forward to seeing you again! Kristen Bowen General Manager (704) 379-8300

March 30, 2023

Just had my 2017 Q7 serviced here for a coolant leak. My car took about a day to be completed, which was much quicker than I anticipated due to how busy they appeared when I dropped off my vehicle. This More

by DavidRachman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Schiller, Mike Estrada
Apr 01, 2023 -

Audi Northlake responded

David, thank you for your 5-Star rating from your service visit with Andrew and Mike. Our clients have really loved the videos of their Audi while in our care and I'm glad to hear that it was helpful to you! Please don't hesitate to reach out if you have any questions or if we can offer any additional assistance. Have a great day! Kristen Bowen General Manager (704) 379-8300

March 30, 2023

Audi Northlake has always done a fantastic job with my 2019 A4. I highly recommend them. More

by Maystg13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb DeVries
Apr 01, 2023 -

Audi Northlake responded

Maystg13, thank you so much for your 5-star feedback! I'm glad to hear that Caleb took great care of you and your A4 service needs. Please let us know if we can answer any questions for you or if we can provide you with any additional assistance. We look forward to serving you again! Kristen Bowen General Manager (704) 379-8300

March 30, 2023

Always top notch service! Thank you for keeping my 2004 A4 on the road. Ray made sure that the vehicle was taken care. There are not too many people that work on my car and th More

by longroof88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Elsworth
Apr 01, 2023 -

Audi Northlake responded

longroof88, thank you for taking time to leave us a 5-star review and giving our team the opportunity to service your Audi. We appreciate your support and look forward to being of service again. Please let us know if you need anything. Have a great day! Kristen Bowen General Manager (704) 379-8300

March 30, 2023

Had a key programmed on my new 2016 Etron hybrid. Beautiful location with an incredible showroom. Want to level up to an Etron GT someday. More

by mtm584
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Salado
Apr 01, 2023 -

Audi Northlake responded

Thank you, mtm584! I am pleased to hear that you had a great experience with Micah and our Audi Northlake service team Just let us know when you're ready to drive home in a new etron GT! We will be happy to help you! :) Kristen Bowen General Manager (704) 379-8300

March 29, 2023

Worst service experience. Ever. The service manger stated that the quality of Audi is so poor that they can’t keep up with service repair requests. More

by T Vogel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Matt Woods
Apr 01, 2023 -

Audi Northlake responded

Tracey, I’m so sorry to hear of your experience and I would like to speak with you at your convenience if you would like. Yes, some things are out of our control, but I want to make sure we set the right expectations for future visits and hope we can make it up to you in the future. Kristen Bowen General Manager (704) 379-8300

February 25, 2023

Thank you to the Audi Northlake team for always providing a great experience. The staff are always so helpful and so much fun to talk to. I’m a fan for life! More

by Allen14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristen Bowen
Mar 01, 2023 -

Audi Northlake responded

Allen, thank you so much for your 5-star review for our Audi Northlake team! We look forward to serving you again during your next visit! Kristen Bowen General Manager (704) 379-8300

February 25, 2023

Had a very good experience here. Looking forward to returning and purchasing my next vehicle. Rhyle was helpful More

by peter
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
rhyle
Mar 01, 2023 -

Audi Northlake responded

Thank you for your 5-Star rating for Rhyle Scott and Audi Northlake, Peter! We look forward to serving you again during your next visit! Kristen Bowen Gener al Manager (704) 379-8300

February 25, 2023

Hands down the best service in Charlotte. Always quick and reliable. Will always recommend them! More

by Alexandrarivera9824
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristian B.
Mar 01, 2023 -

Audi Northlake responded

Thank you, Alexandra! I'm glad to hear that you had a great experience with Cristian and our service team. If there is anything additional that we can provide before your visit, please don't hesitate to reach out! Kristen Bowen General Manager (704) 379-8300

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