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Audi Northlake

Charlotte, NC

5.0
290 Reviews

10831 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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Showing 290 reviews

May 03, 2022

The dealership is appealing, makes you feel valued and appreciated. The sales team is wonderful and they make sure you understand your car before you leave. They also make sure you are happy with you car. More

by Taylor
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daphne Abreu
May 05, 2022 -

Audi Northlake responded

Thank you for sharing for your feedback, Taylor! I'm happy to hear that you had a great visit with Daphne and our sales team. Please let us know if you have any questions about the options or features of your vehicle. We are happy to help! Kristen Bowen General Manager (704) 379-8300

April 28, 2022

Michael estrada & Mathew woods were phenomenal to work with on my s5 sport back and i cant thank them enough. I will continue to go back here time and time again due to their 5 star service. Thankyou ! More

by Jtamburello
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Estrada, Mathew Woods
Apr 30, 2022 -

Audi Northlake responded

Thank you, Jtamburello! I'm happy to hear that you had a five-star visit with Mike, Matt and our service team. Please reach out if we can answer any questions or assist further! We look forward to seeing you again! Kristen Bowen General Manager (704) 379-8300

April 23, 2022

Ron did an amazing job and we enjoyed the experience very much. We appreciate the going above and beyond by everyone. More

by crdunaway
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Ayoub
Apr 26, 2022 -

Audi Northlake responded

Amanda, thank you for your Dealer Rater and Google reviews! If you have any questions about your Audi or any of its features, please let us know! We are happy to help! Kristen Bowen General Manager (704) 379-8300

March 28, 2022

I was totally satisfied getting my Audi serviced at Northlake Audi. The care, concern and professionalism of Stephanie and Eric was noteworthy. More

by Geo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephanie Jackson and Mike Estrada
Mar 30, 2022 -

Audi Northlake responded

Thank you, Geo! I'm so happy to hear that you had a five-star service visit with Stephanie and Mike. Please reach out if we can answer any questions or assist further! Kristen Bowen General Manager (704) 379-8300

March 26, 2022

Mark was amazing. Thorough, informative and easy going. He made the car buying process easy. More

by Janice
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark J
Mar 30, 2022 -

Audi Northlake responded

Thank you so much, Janice! I am happy to hear that you had a great experience with Mark Johnson. If there is anything additional that we can provide, please do not hesitate to reach out! Kristen Bowen General Manager (704) 379-8300

March 22, 2022

I had world class customer service with Stephanie Johnson. She was very patient, kind, very informative and knowledgeable! Audi never disappoints and neither does Stephanie :) More

by Q7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephanie J
Mar 24, 2022 -

Audi Northlake responded

Thank you so much! I'm so happy to hear that you had a five-star service visit with Stephanie. We're thrilled to have her on our team. Please reach out if we can answer any questions or assist further! Kristen Bowen General Manager (704) 379-8300

March 16, 2022

I only buy new vehicles so dealt with maintenance departments across the country. Stephanie Johnson is the by far the best service professional I have encountered. Her communication skills are exem More

by Byrnes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephanie Johnson
Mar 17, 2022 -

Audi Northlake responded

Thank you, Byrnes! I am pleased to hear that you had a great service visit with Stephanie. We are thrilled to have her on our team. Please reach out if we can answer any questions or assist further! Kristen Bowen General Manager (704) 379-8300

March 14, 2022

A best in class experience. This team always exceeds expectations. They kept us well informed, executed on time and were very supportive it the process. More

by Clhood
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Estrada
Mar 16, 2022 -

Audi Northlake responded

Thank you so much, Clhood! I am pleased to hear that you had a best in class service visit with Mike. Please reach out if we can answer any questions or assist further! Kristen Bowen General Manager (704) 379-8300

March 03, 2022

Excellent service. Stephanie Johnson helped me with everything. It’s always good service at Audi north lake More

by drewweathers2018
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Johnson
Mar 05, 2022 -

Audi Northlake responded

Thank you, drewweathers2018! I am pleased to hear that you had such a great service visit with Stephanie. Please reach out if we can answer any questions or assist further! Kristen Bowen General Manager (704) 379-8300

February 28, 2022

My family is growing and my wife and I are looking for a seven seater - the Q7! After a few minutes the lady at the front asked if she could help me. I let her know that I was looking at the Q7. Immediat More

by Andre
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t remember
Mar 02, 2022 -

Audi Northlake responded

Andre, I know we responded to the other review from this past Saturday left by you or another member of your family and asked that you reach out to us so that we could gain a better understanding of what happened. We certainly would like to discuss what happened as our core values certainly do not reflect your experience. I think our guest services teammate was just trying to help and was referring to new Q7 inventory and shouldn’t have made the mistake to think you were just looking for new inventory. I think after speaking with us that you might understand it certainly wasn’t our intention. We look forward to the opportunity to turn your experience around! Kristen Bowen General Manager (704) 379-8300

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