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Audi Northlake
Charlotte, NC
286 Reviews
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Showing 286 reviews
January 27, 2022
I've been going to Audi Northlake for a while & It was really a pleasure working with Stephanie Johnson a few days ago .. She was able to schedule an earlier appointment and had great customer service ! really a pleasure working with Stephanie Johnson a few days ago .. She was able to schedule an earlier appointment and had great customer service ! More
by Nique C
Employees Worked With
Stephanie Johnson
December 04, 2021
Too big to serve the customer and care. I drove 2.5 hours to view a used car to learn upon my arrival that the car had been sold the day before. I scheduled the viewing two days prior to my arrival and I mad to view a used car to learn upon my arrival that the car had been sold the day before. I scheduled the viewing two days prior to my arrival and I made sure the salesperson knew that I was traveling and asked to be notified if the car had sold to avoid making an unnecessary trip. Additionally I called on the morning of the viewing to verify my viewing and all was set except I was switched to a new salesperson. I arrived the morning to view the car and after about 30 minutes another salesman came out and indicated that he was sorry that it had been sold the day before. As a consolation the salesman did offer refreshments and briefly did look at his inventory for another car similar to the one that I was interested in but really didn't care that I had made the trip for nothing. I don't think the dealership attempted to atone for the blunder. I understand that cars are sold on a first come first served basis and did not have a problem with that but I did not feel that the matter was handled correctly by the dealership. More
by Angus
Employees Worked With
Salespersons
November 28, 2021
My husband and I had a great experience at NL Audi. The team was amazing especially Caleb our main salesperson. Customer service is top notch. My husband walk away very pleased with the entire transaction team was amazing especially Caleb our main salesperson. Customer service is top notch. My husband walk away very pleased with the entire transaction and of course his Audi vehicle. More
by Vessie51.ys
Employees Worked With
Caleb Sherrill
October 27, 2021
I always receive excellent service when I purchase from Hendrick Audi I would absolutely recommend working with Mark Johnson on your next purchase. Hendrick Audi I would absolutely recommend working with Mark Johnson on your next purchase. More
by brianrweeks
Employees Worked With
Mark Johnson
