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Audi Northlake

Charlotte, NC

5.0
285 Reviews

10831 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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Showing 285 reviews

April 23, 2019

Pleasant, fantastic experience! Fantastic experience from start to finish! They really gave me a great price for my trade, and worked out a deal I was very happy with. Katie is an aw More

by Natsgal0821
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katie, Kristen
May 01, 2019 -

Audi Northlake responded

Natsgal0821, we are glad we could help! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

April 04, 2019

Excellent customer experience These guys and gals are great! They treat you with the upmost respect and generally care about their customers. Everything is top notch here. Keep up More

by bsurratt4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Leake
May 01, 2019 -

Audi Northlake responded

Bsurratt4, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Audi Northlake.

March 21, 2019

Sal is the best Sal in the service department is a true professional. Very thorough in his communication. My car was in for just a basic service and the customer serv More

by Andrews
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sal Seck
Apr 04, 2019 -

Audi Northlake responded

Andrews, we are very happy we could provide you with a positive experience!

March 20, 2019

Recall fix Very professional and great service. Greeted with kindness and attention as soon as I pulled inside. Service was exactly the time the attendant said i More

by Cedric
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not Sure
Apr 04, 2019 -

Audi Northlake responded

Cedric, we are so pleased you enjoyed your visit to Audi Northlake!

February 17, 2019

Service Reps Technically Inept I took my vehicle in for a 75,000 mile service and mentioned that a check engine light had recently come on, I should have kept my mouth shut about th More

by gabbiwen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brian Lassig
Mar 01, 2019 -

Audi Northlake responded

Gabbiwen, At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. My direct line is below if I can assist. Regards, Chad 704.379.8302

February 01, 2019

Seamless I had been searching for a new certified car for several months and finally found a vehicle I wanted in NC. I live in WI. After many questions, inform More

by ajv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
cristian and adam
Mar 01, 2019 -

Audi Northlake responded

Ajv, your wonderful feedback and rating mean a lot to us.

January 03, 2019

Casual professionalism at its best Hendricks Northlake audi in Charlotte NC is doing it right. Daphne was my salesperson and she was maybe the most personable salesperson I’ve ever work More

by NC Lane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daphne
Feb 05, 2019 -

Audi Northlake responded

Hi NC, thank you for the great review! I'm so happy to hear Daphne provided you with a great experience. She's awesome and I'm so glad to see your great review of your experience with Daphne. Regards, Chad

December 24, 2018

Incredible customer service. First time buying an Audi. Highly recommend buying an Audi from Hendrick Audi. I’ve bought a $10k car with more hassle than I did from this dealership. Keep up the good work. More

by WayWay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daphne
Dec 28, 2018 -

Audi Northlake responded

Hi! Thank you for the sending the nice note and for reviewing Daphne so highly. We appreciate the kind words and great rating and we hope you are enjoying your new Audi! Regards, Chad

Dec 28, 2018 -

Audi Northlake responded

Hi! Thank you for the sending the nice note and for reviewing Daphne so highly. We appreciate the kind words and great rating and we hope you are enjoying your new Audi! Regards, Chad

December 19, 2018

Excellent and Professional The service of our Audis was outstanding! Our service rep, Jason, was most professional and courteous. He fully explained what we’re to be done and More

by JFS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Leake
Jan 02, 2019 -

Audi Northlake responded

Hi JFS! Thank you so much for writing and for the praise of Jason! I'm glad he did such a good job for you even though he's not getting much sleep with his new baby :). Thank you for trusting us with your Audi for the service and care, we appreciate your business! Regards, Chad

December 06, 2018

Steven Duty is our go to sales person. Audi Northlake is the only dealership I will deal with.A professional staff has always been honest and fair with us for our 3 Audi autos we have perch More

by Happy customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Duty.Phillip Sandlof and all of the employees who we have worked with
Jan 02, 2019 -

Audi Northlake responded

Hi Mr. Park! Thank you so much for the great review of our team and specifically of Stephen Duty! We're so glad Mr. Mulley referred you to us and we appreciate your repeat business. We hope you love your new Audi A6 and thank you again for your third purchase with us! Regards, Chad

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