Audi Norwell

I purchased a $45,000 vehicle in February. The car was in mint condition and the buying process was quick and easy-I was in my new car in less than 24 hours. I spent an additional $3,000 on th The car was in mint condition and the buying process was quick and easy-I was in my new car in less than 24 hours. I spent an additional $3,000 on the paint and interior protection package, to keep my car in the mint condition I purchased it in. I was told that both the interior and exterior would be protected in full- “if we can’t fix it, we replace it at no cost”. I brought my vehicle back to have this service provided, leaving the car at dealer in the same pristine condition I purchased it in. While in the dealership’s care, it received the interior and exterior conditioning, an oil change and a roof I leak repair (it is a convertible). Two days later, vehicle was ready for pickup. I drove away and while getting on Rte3, looked over my shoulder to merge, at which time I noticed significant damage to the interior side panel of the car. It was torn and ripped, with a puncture. I took pictures immediately and reported to service, which was already closed. I also followed up with an email asking for a return call, which never happened. I called and spoke to the service manager who indicated he would speak to sales, as it was now a “sales issue” due to the service type. I was then told that sales reported that they would not fix the damage, as I purchased a “used car” and this damage was not ”covered” under warranty. I looped in my salesman who then contacted the General Manager, who asked that I bring the car in so he could evaluate. When I arrived, the salesman met me at the door and asked to see the damage; at which time he indicated, “I cannot believe they are giving you a hard time with this- this blatantly happened during your service”. The GM looked at the damage and berated me- accusing me that I caused the damage and that his team could not have been involved. I pushed back and showed him damage that was on the chrome and paint on the outside- likely a hose or a sharp edge of something used to treat the interior. He indicated that as a “good will gesture”, he would “fix” the damage as he “appreciated my business” and scheduled me for a week later for drop off. I dropped the car off as scheduled, was told that the panel was being replaced and the service manager indicated “I’m glad I finally got through to them and he agreed to replace this for you. I’m sorry this happened”. I thanked him for his support and left. Another two days later, the car was done, I was advised by phone that the panel was replaced and I picked up the car. The paperwork I received also clearly states that the panel was replaced. At pickup when I examined the work, the panel was clearly not replaced, but instead filled with some type of filler. Sales was already closed, so I could not speak to anyone, although I sent an email immediately to dispute this repair and inform that the panel was not in fact replaced as I had been told, yet “attempted” to be “repaired” and I was not happy. I requested a call back from the GM, which never happened until 5 days and several emails later, at which time he continued to berate me and accuse me of causing the damage, pleading that I “needed to see things from his side and the part is $1284”. Again, I expressed that my car was perfect when I left it- so again as “good will effort”, he advised that he would cover the labor of the part replacement if I chose to replace it, but that I would be responsible for the $1284 part. I am SO disgusted with this dealership. Apparently service and reputation is not something they care too much about. If you plan to just purchase a car and never go back, its quick and easy. If you’re looking for your forever dealership, think twice. What they don’t tell you is that the $3,000 protection plan is outsourced to an outside subcontractor, they do not stand behind their word, and the General Manager is quite possibly the worst businessman I’ve ever encountered. We will be servicing our Audis elsewhere moving forward and encourage all to same More

Decent overall. We had major problems with a BRAND NEW Audi Q-7 directly after purchasing it. MMS Computer System had massive failures and the brake pressure valve We had major problems with a BRAND NEW Audi Q-7 directly after purchasing it. MMS Computer System had massive failures and the brake pressure valve. They never resolved the MMS Issue. Brake pressure valve was replaced 3 times on a brand new vehicle with under 5k miles, and is STILL failing. Dealership was NOT very accommodating or sympathetic. Had to get Audi USA involved. Luckily the Sales Manager (Lou) finally got involved. Lou was TERRIFIC and worked out a deal to trade the 2022 vehicle in for a new 2023 model given all the problems we had. They ended up coming through for us in the end, but it was a long painful road to get there. They should have offered a much quicker resolution and made us feel like valued clients. Unfortunately that was not the case. More

I worked with Jim Liberidis. He was very helpful, professional, and informative. I highly recommend JIm. He was very helpful, professional, and informative. I highly recommend JIm. More

Just brought my Q5 home and Su was so great to work with. Very professional and a straight shooter. Explained everything to me and I would highly recommend her to anyone. Very professional and a straight shooter. Explained everything to me and I would highly recommend her to anyone. More

Very slow in responses . As yet no estimate for My trade after sending a lot of information. after sending a lot of information. More

BUYER BEWARE!!!! This place would get a 0 star review if I could. Scam artists!!! They lie and don’t honor warranty work. Even management is unprofessional. I bought a used car from them signed… drove off t I could. Scam artists!!! They lie and don’t honor warranty work. Even management is unprofessional. I bought a used car from them signed… drove off the lot with a check engine light on. They half xxx fixed it. Then told me I was responsible for paying the rest. It was in the shop for 2.5 out of 3 months we owned it. They Pressured us to sign paperwork before the mechanic looked over the car completely. the sales manager “beahr” assured me they would take care and fix any problems so we signed. But he lied and they didn’t fix the problem told me I needed to pay. Then offered us less than we put down for a buy back. The whole place is lying sleezy sales men. Do not trust this dealership. Management even entered my personal space screaming at me in the service department. take your business elsewhere. Worst experience of my whole car buying life. More

I purchased a used infiniti there - not cheap. It was only 2 years old, low miles. The sales rep (Joe) was amazing. He was honest and did a good job. I was told to do all my service checks there. If only 2 years old, low miles. The sales rep (Joe) was amazing. He was honest and did a good job. I was told to do all my service checks there. If you don't buy a NEW AUDI from there, don't bother going there for service. Unless its NEW, they treat you like CRAP. They have had my car for 3 days, will not give me a loaner, hung up on me a total of 7 times (more could happen), got the wrong parts, no communication, and the sales guy (Steve) lies. He will tell you one thing, and then when I get a call from someone else, its a different story. Finally got thru with Manager, and everything Steve said was a lie!!! I can't speak to the quality of the work because I still don't have my vehicle. More

Service dept is very considerate and efficient with me. Very kind people . Know their product well. Matt Sartiini/ Carlos Castaneda... so very appreciated!’ Suzette Makar Very kind people . Know their product well. Matt Sartiini/ Carlos Castaneda... so very appreciated!’ Suzette Makar More

No return call as promised Someone was suppose to get back to me about a used Honda I inquired about and never received a call back. I do not remember name of man who called Someone was suppose to get back to me about a used Honda I inquired about and never received a call back. I do not remember name of man who called More

Two Thumbs up for service dept I recently had my Q5 serviced at Norwell Audi. Tom Cannon and Alex are friendly, helpful and a complete pleasure to work with. I would not consider a I recently had my Q5 serviced at Norwell Audi. Tom Cannon and Alex are friendly, helpful and a complete pleasure to work with. I would not consider any other place to service my Audi. Paul M. More