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Audi Novi

Novi, MI

Overview
Employees
Reviews
Vehicles
4.4
380 Reviews
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Audi Novi Professional, certified sales staff - Audi has certified our sales staff and the National Automotive Dealers Association has accredited our staff in the best communications practices and ethical treatment of customers. Largest Audi dealer in the area - Audi Novi is the Audi sales volume leader in the area and we think our focus on customer satisfaction is the primary reason. Easily accessed location - Located at 24295 Haggerty Rd in Novi, we make it very easy to get to our facility. Accessing our location from I-696 or I-275 makes for an easy commute to our dealership. Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed. Experienced service department - Our technicians have been trained to work specifically on Audi vehicles and have knowledge, background and hands-on experience like no other general mechanics in the area. Our ASE certified and factory trained technicians and service advisors can also provide a free multi-point vehicle inspection with every service! * Figures current at the time this was posted.
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24295 Haggerty Rd.

Novi, MI

48375

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Showing 380 reviews

February 05, 2026

Absolutely terrible customer service, no one at this place will return a call or a voicemail, sold me a used car and not even 8k miles later and it now needs a whole new engine after they had just put o More

by Huntingfarmer782
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tim Tharp
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Odoerfer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jerron Contratto
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach
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Feb 10, 2026 -

Audi Novi responded

I’m very sorry to hear about your experience and the issues you’ve encountered with your vehicle. I understand how frustrating this must be. If you are willing to discuss this professionally and work toward a resolution, please contact me through the information below so we can address your concerns directly and in a professional manner. Thank you, Tim Tharp - Sales Manager - (248) 991-8311

Feb 12, 2026 -

Huntingfarmer782 responded

Its honestly comical for you to to reply to this with comments of professionalism, but im now on my second day of waiting for you to return my phone call, and you gave me a phone number for someone else. Quite the professional

Feb 16, 2026 -

Audi Novi responded

I understand your frustration, and I’m very sorry for the confusion and delay. This is not the experience we aim to provide, and I want to make sure your issue gets resolved promptly. Please contact me directly through the information below so I can personally address your concern and ensure you get the correct assistance as soon as possible. Best, Jeff Huvaere - General Manager - jeffreyhuvaere@lithia.com

February 03, 2026

Aaron was great. The dealership did an excellent job on a rim scuff. We understand it is winter but the car could have been cleaner inside and we found a blown fuse More

by First Audi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron Stokes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 04, 2026 -

Audi Novi responded

We appreciate your feedback and apologize for the cleanliness of your car upon return. We'll address this with our team. We hope to see you again at Audi Novi Service Center!

January 30, 2026

The service team was great, they answered all of my questions and helped make the whole process painless. The new dealership is beautiful. More

by AE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Mikko
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Jan 30, 2026 -

Audi Novi responded

AE, I’m so glad to hear that our service team was able to answer all of your questions and make the process smooth and painless. It’s great to know you also enjoyed the dealership itself. Thank you for sharing your experience, and I look forward to welcoming you back soon.

December 19, 2025

Great experience. They helped set me up the Audi app since I was the 2nd owner and handled the maintenance in an efficient manner. When I had a question, they actually More

by Dconz09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Dec 19, 2025 -

Audi Novi responded

Thank you for sharing your excellent feedback about Justin and the team! It means a lot to know that we earned your support. Please come see us again at Audi Novi whenever you need us. Safe travels!

November 25, 2025

They are friendly and efficient. Handled my recall and additional service quickly. They make it easy to be loyal to the Audi brand. More

by Stacyawells
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessika
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Nov 25, 2025 -

Audi Novi responded

Hi Stacy, thank you for your feedback! We're so pleased that our team made sure you were fully informed and comfortable during every aspect of your visit. See you next time at Audi Novi!

November 12, 2025

This Service Manager is probably the best. She keeps you informed on what is happening to your vehicle and do not leave you hanging in limbo. More

by Zephyr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessika Dlugosz
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Nov 12, 2025 -

Audi Novi responded

Hi Zephyr, thank you for sharing your feedback about our Service Manager! We truly appreciate your business and hope to see you again at Audi Novi. Safe travels!

November 09, 2025

The staff was awesome very friendly and professional. Service was quick and I was on my way. Thanks More

by Bossbrands
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Nov 09, 2025 -

Bossbrands responded

The staff was awesome very friendly and professional. Oil Change Service was quick and I was on my way. Thanks

Nov 10, 2025 -

Audi Novi responded

It is lovely to hear that our staff provided friendly, professional service and that your visit was quick and efficient. Thank you for sharing your experience, and we look forward to serving you again in the future.

November 08, 2025

I really appreciated the loaner car for my recall on my vehicle. I also loved that they came to my workplace to switch the cars out when the service was finished. So convenient!! Thank you!! More

by ShaRN9918
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesica D in service
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Nov 10, 2025 -

Audi Novi responded

It is lovely to hear that the loaner car and convenient service made your experience easy and enjoyable. Thank you for sharing your feedback, and we look forward to assisting you again in the future.

November 04, 2025

I believe my service adviser was Justin - he was great. Fast, friendly and great communication relaying information. More

by triciavanord
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
did not work with anyone in sales, finance or management
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Nov 04, 2025 -

Audi Novi responded

Hi Tricia, Thank you for the review. We are glad your time with us was a great experience. We hope to see you again here at Audi Novi.

November 03, 2025

The people were great, communicated well, and service was amazing. I loved my experience and will continue to come back! More

by Anthony Spears
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessika
Report | Print
Nov 04, 2025 -

Audi Novi responded

Hi Anthony, We appreciate the review. We are glad your time with us was a great experience. We hope to see you again here at Audi Novi.

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