Audi Novi

Absolutely the Worst Service Experience – Shady Billing Practices & Terrible Communication. I brought my vehicle in for a warranty-covered repair, expecting a seamless process. Instead, I was blindside Practices & Terrible Communication. I brought my vehicle in for a warranty-covered repair, expecting a seamless process. Instead, I was blindsided when James attempted to charge me more than what my warranty approved. I immediately requested to speak with a manager regarding the extra charges—yet instead of honoring my request, James went ahead with the repair without my consent. By the time I found out, it was too late. Since I had been dropped off and had no other transportation options, I was effectively forced to pay for unauthorized charges just to get my car back. To make matters worse, I called Audi Pure Protection directly, and they confirmed what I already suspected—this dealership was padding the bill with extra labor hours that are NOT standard. In my 30 years of car ownership, I have never been balanced billed for a warranty-covered repair—until now. Avoid service at this dealership at all costs—you’ve been warned. More

This place is horrible , no one answers a call management of service and sales can give 2 s***s , i took my car in there last week told be done in 2 days , over a week out and i call for update crickets no o of service and sales can give 2 s***s , i took my car in there last week told be done in 2 days , over a week out and i call for update crickets no one returns a call , place is amateur hour ! Still dont have car back and no one answers ! How the mighty have fallen used to be a great dealership back in the day , i wont ever use this place again! More

Car is exactly what I wanted. Aaron was very helpful and fun to work with Aaron was very helpful and fun to work with More

Great customer service. Answered all my questions thoroughly and promptly. Went out of their way to assist in my purchasing needs. Answered all my questions thoroughly and promptly. Went out of their way to assist in my purchasing needs. More

This is the best dealership I ever purchased a car from. Mickaela was the best saleswoman I’ve ever dealt with. She is very knowledgeable about the cars and answered any questions I had. I purchased the cat Mickaela was the best saleswoman I’ve ever dealt with. She is very knowledgeable about the cars and answered any questions I had. I purchased the cat from her. After 1 1\2 years I needed service. As the appointment neared I had an unexpected health issued and was going to cancel. Mickaela picked my car and delivered it to my home. That’s after purchase service. The service department is very good and makes sure you are satisfied. More

They were on time for my appointment and had the car ready for me. Test drove the car and was given all the information I Requested. Explained all the paperwork to my understanding. They cleaned the car ready for me. Test drove the car and was given all the information I Requested. Explained all the paperwork to my understanding. They cleaned the car and assisted with transferring my personal items from the traded car. Very professional and personable. More

Lee made my car buying experience enjoyable. I would recommend him to any of my friends and family. I would recommend him to any of my friends and family. More

Follow up with this dealership was difficult. Getting specific information about a specific vehicle was more difficult. I was repeatedly steered toward vehicles I was uninterested in buying. Why Getting specific information about a specific vehicle was more difficult. I was repeatedly steered toward vehicles I was uninterested in buying. Why is this process so difficult. Never received a response from Tim. More

I have listened to Lee play his voicemails on speaker phone mocking customers and using inappropriate language when speaking about potential customers. Gladly drove 45 minutes further to not have to deal phone mocking customers and using inappropriate language when speaking about potential customers. Gladly drove 45 minutes further to not have to deal with these nasty salespeople. More