Audi Oklahoma City

Rude, not truthful We were in the market for a used Audi A5. This dealership had what we were looking for, so we were willing to drive 4.5 hours to buy (cash). We call We were in the market for a used Audi A5. This dealership had what we were looking for, so we were willing to drive 4.5 hours to buy (cash). We called and spoke to Ryan. We told him that we were very concerned about the condition of the vehicle, as we were driving 4.5 hours to see it. So we asked for close up photos of any imperfections, so we knew what we were getting into before we made the long trip. They obliged with some cell phone photos, which showed a few scratches. I did see on the listing photo that one of the rims was bent (which Ryan said he did not know about), but he did send me a close up of the bent rim. From what we could see the car looked okay, and we made the assumption that since it was at an Audi Dealer, that it would have been gone through carefully for any mechanical or structural issues. When we arrived, at first glance the car looked okay. But right before we went to talk pricing, my husband noticed a shadow coming from the edge of the hood. Turns out the hood was completely out of alignment, as well as the right headlight. It is obvious that damage had occurred to the right side of the car, probably when the rim was bent. We could not know what other damage might be unseen. We brought this concern to the sales manager, and he lowered the price by only a small amount (definitely not enough to compensate for the damage) and then reminded us over and over that they were closing and that the finance staff “leaves right at 8:00”. The sales manager came off as rude, and not at all customer oriented, considering the luxury market that this dealership is trying to compete in. Combine this with an insulting low-ball offer on my trade-in and a very shoddy detail job (wrappers left between the seats, smeary glass, dirt in the cupholders) we were very disappointed with this dealership. If they missed disclosing this damage to the vehicle, what else did their service department miss or intentionally not disclose? Obviously their detail department is also lacking. Our dealerships in Kansas City are much more detail-oriented and have amazing customer service. This dealership is a disgrace to the Audi name. I would never buy from them. More

Outstanding with every department: sales (Trey), finance (John), tech service (Dash). Really enjoyed the experience with the people....extremely personable and knowledgeable. Even after we agreed to the (John), tech service (Dash). Really enjoyed the experience with the people....extremely personable and knowledgeable. Even after we agreed to the deal and picked up the car, they willingly agreed to make the tint darker....definitely showed they cared about making us feel very happy about buying the car. I have continued to check on line and based upon what I see we got a Great deal!!!! So glad we chose this dealership. More

The young man Jerrod Morris (Salesman) was outstanding in his help and courtesy.. The finance guy can’t remember his name, from Turkey... he was acceptional.. knowledgeable, honest, so kind.. a total pleasu his help and courtesy.. The finance guy can’t remember his name, from Turkey... he was acceptional.. knowledgeable, honest, so kind.. a total pleasure to talk with.. Wonderful experience and we will definitely do business with you again!!! More

Excellent fast service, processed vehicle and performed applicable maintenance on very old Audi. We have two others and have had excellent care over the years applicable maintenance on very old Audi. We have two others and have had excellent care over the years More

This is the second time I’ve had my car serviced at Bob Moore Audi. Each time I’ve had exemplary service. Kyle the service advisor is fantastic. Two thumbs up and I will definitely be back Moore Audi. Each time I’ve had exemplary service. Kyle the service advisor is fantastic. Two thumbs up and I will definitely be back More

Lucas handled our recent visit and could not have more kind or more professional. The whole dealership is top-notch but we will ask for Lucas going forward. kind or more professional. The whole dealership is top-notch but we will ask for Lucas going forward. More

Post-Purchase Mess I was interested in purchasing a used Audi from Bob Moore. I filled out a form online and was quickly contacted. They answered any and all questions I was interested in purchasing a used Audi from Bob Moore. I filled out a form online and was quickly contacted. They answered any and all questions about the car and financing promptly. I live out of town a few hundred miles in Texas so I asked many questions before traveling. While purchasing the vehicle, I was pressured into buying a bogus warranty from EFG companies. I was told it was an EASY cancel and I would have the first 30 days free. Afterwards, I realized the warranty was a mistake after reading other terrible reviews of the warranty company online. I quickly contacted Bob Moore to cancel the warranty who was oddly now very sluggish on answering my calls and e-mails. Eventually, I was told by Jozef in the finance department that they submitted a cancellation request to EFG. This was two weeks ago. I just called EFG to confirm the plan was cancelled and they told me that they had not received anything from Bob Moore. So I was flat out lied to by Bob Moore's finance department about them cancelling the warranty. Now, I have to fill out ANOTHER cancellation form to send to EFG directly by fax. On top of that, I still do not have the required documents from Bob Moore to get my car registered in Texas. Each time I reach out to the finance department to get an update, they always claim to be busy. My temporary tags expire on December 23rd and Bob Moore has made no effort. After they sell you the vehicle they couldn't care less about you anymore. Do not purchase a car here unless you're okay with being lied to. More

Always have a pleasant experience while getting my car serviced. Very thorough and informative. I feel safe in my car because of our regular maintenance. serviced. Very thorough and informative. I feel safe in my car because of our regular maintenance. More

Excellent hospitality! Loved the coffee and snacks. Very friendly staff. Relatively fast internet. I was able to get a lot done during my 2 hour wait. friendly staff. Relatively fast internet. I was able to get a lot done during my 2 hour wait. More