Audi Ontario

My customer service Rep Jake Narasky was excellent and I could tell he wanted to be as helpful as possible but I did have an issue with the handling of A7 by Audi technicians. I took my car in because I was could tell he wanted to be as helpful as possible but I did have an issue with the handling of A7 by Audi technicians. I took my car in because I was having issues with my drivers side seat belt. I explained to them that it was tangled and doesn't retract all the way. They charged me $195 "diagnostic fee" to let me know that it was tangled and doesn't retract all the way, then they said it would cost $1,400 to replace because a spring was bad. They sent me a video of someone pulling my seat belt twice to show me how they reached their conclusion. They never untangled the seat belt and they never removed any panels to see beyond what I had already explained to them. After explaining this to Jake he was able to get the fee waived, I can understand the $195 fee if they took panels off and showed me the spring that they claim is damaged or if they even bothered untangling the seat belt(which they didn't) but charging $195 to pull the seat belt twice is beyond excessive and is a slap in the face. More

Will be a customer for life. The sales, service, finance and management are better than any dealership I’ve been too. Everything is smooth and quick and affordable. and management are better than any dealership I’ve been too. Everything is smooth and quick and affordable. More

I would like to personally thank Mile for his exceptional work and hospitality, he deserves to be recognized by his superiors for his excellent customer service ! work and hospitality, he deserves to be recognized by his superiors for his excellent customer service ! More

Mikes always takes good care of me and in a timely manner! I know where to bring my Q7 everytime she needs some love! Thank you manner! I know where to bring my Q7 everytime she needs some love! Thank you More

First and foremost I would like to say I appreciate Audi Ontario Professional experience in safety protocol for social distancing . They showed quick and informative actions in making sure I had a knowledge Ontario Professional experience in safety protocol for social distancing . They showed quick and informative actions in making sure I had a knowledgeable experience. The Service Representative Vincent Wu was very patient and helpful making sure I was attended to properly. More

I needed an SUV and Raquel was fantastic work with. She made the process easy and got me into the Q7 I needed for the family. Great experience! made the process easy and got me into the Q7 I needed for the family. Great experience! More

First time here and was very impressed by how quick they completed my car and how they worked with my extended warranty. Thank you miles! completed my car and how they worked with my extended warranty. Thank you miles! More

Thank you to the dealership for helping to have my tire replace. Miles was very nice and helpful with the answering of all of my questions replace. Miles was very nice and helpful with the answering of all of my questions More

Shawn Nabi was super friendly, very helpful and patient when it came to my 500 questions i had for him!! I love my new car! when it came to my 500 questions i had for him!! I love my new car! More