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Audi Ontario
Ontario, CA
3,066 Reviews
Audi Ontario is now open and serving nearby Chino and Rancho Cucamonga with a great selection of new and used Audi vehicles. We are excited to bring the Audi brand to the city of Ontario, California. We feature a great selection of new and used vehicles and soon will complete our state-of-the-art service center that's ready to take care of your routine maintenance and service needs. We serve Audi shoppers and owners in the Inland Empire near Ontario, Chino, Rancho Cucamonga and Los Angeles areas. Give us a call if you need any assistance. We are here to help!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,066 reviews
February 25, 2020
Outstanding customer service, Luis Macias, was on top of it, very informative! I didn’t purchase here, but will next time, because of his service. it, very informative! I didn’t purchase here, but will next time, because of his service. More
by Andrew.Nicassio
Employees Worked With
Luis Macias
February 25, 2020
Luis macias .he was great and efficient he answer all my questions about my service and recall .thank you Luis macias. Good customer service .great questions about my service and recall .thank you Luis macias. Good customer service .great More
by Joseblanca10
Employees Worked With
Luis Macias
February 24, 2020
Superb service, as always! Although it was my son who brought the car in for service, I heard nothing but praise for Chris Davila! We are very happy with our new local dealershi Although it was my son who brought the car in for service, I heard nothing but praise for Chris Davila! We are very happy with our new local dealership. More
by GM
Employees Worked With
Chris Davila, Chris Davilia
February 24, 2020
During the process of setting up an appointment to have my 2017 Audi Q5, 50K service, I selected service advisor Erik Garcia. As always Erick was very helpful and the service was done within reasonable t my 2017 Audi Q5, 50K service, I selected service advisor Erik Garcia. As always Erick was very helpful and the service was done within reasonable time. More
by monroy1308
Employees Worked With
Erik Garcia
February 23, 2020
Leo Cano was extremely knowledgeable, patient, and easy to work with. Leo, John, and team exemplified great customer service. We will purchase from them again! to work with. Leo, John, and team exemplified great customer service. We will purchase from them again! More
by KLingo
February 20, 2020
I previously owned an Audi Q5 and was looking to replace it due to an accident. I chose Audi again because I was not injured one bit! Ruli was fantastic to work with, kind, quick, and though! We we not plan it due to an accident. I chose Audi again because I was not injured one bit! Ruli was fantastic to work with, kind, quick, and though! We we not planing to purchase from Ontario, but the sales staff made it impossible to pass up. We got a great price and are thrilled with our Q7! Thank you Ruli! More
by Denise
Employees Worked With
Dean Vetricek, Ruli Ouyang
February 20, 2020
My car was taken care of, however, communication needs improvement. When I dropped off my car, I had no idea how long service would take and left with the impression I would get an update at the end of t improvement. When I dropped off my car, I had no idea how long service would take and left with the impression I would get an update at the end of the day. I did not get any updates for an entire week from my service manager. I had to call or text myself, almost daily to get an update. I never had to do this while my car was serviced at other dealerships. More
by fatinsaleh
Employees Worked With
Luis Macias
February 20, 2020
mixed experience I have a 2018 Q5 and have taken this car in for some ridiculous 10 times in a little bit over 2 years from buying new. Basically non-stop, small issue I have a 2018 Q5 and have taken this car in for some ridiculous 10 times in a little bit over 2 years from buying new. Basically non-stop, small issues. It took them 5-6 times to fix the backup camera issue and annoying noise from the steering wheel never goes away I will be there about the 4th time for this issue. I really think Audi should reimburse my gas for these excessive number of trips. However, as much as I understand, a dealership is not really responsible for quality of the cars, they just sell them and provide service. Luis Macias from their service team stood out and took care of me. I know his is not the responsible technician. I am very disappointed with my car and highly suspect if this technical team is up to challenge but Luis is my guy. I never felt Luis is not on my side. More
by Paul
Employees Worked With
Luis Macias
February 20, 2020
The Audi Ontario team were great. Leo Cano was our salesperson. He was very helpful and answered all of our questions. We didn't feel pressured at all. Overall it was a good experience salesperson. He was very helpful and answered all of our questions. We didn't feel pressured at all. Overall it was a good experience More
by ElektraBoogaloo
