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Audi Ontario
Ontario, CA
3,159 Reviews
Audi Ontario is now open and serving nearby Chino and Rancho Cucamonga with a great selection of new and used Audi vehicles. We are excited to bring the Audi brand to the city of Ontario, California. We feature a great selection of new and used vehicles and soon will complete our state-of-the-art service center that's ready to take care of your routine maintenance and service needs. We serve Audi shoppers and owners in the Inland Empire near Ontario, Chino, Rancho Cucamonga and Los Angeles areas. Give us a call if you need any assistance. We are here to help!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,159 reviews
August 30, 2018
Service evolved into an unexpected sales visit I bought my 2017 A3 from another local dealer, and found their service department to be a little frustrating to contend with, so I brought the car to I bought my 2017 A3 from another local dealer, and found their service department to be a little frustrating to contend with, so I brought the car to Audi of Ontario. Right from the start, I found this dealership very easy to work with. Erik Garcia is my service advisor, and he is probably the best advisor I've had across several brands. He listens to what I tell him, he relates to the issue and how it impacts his customer, and he makes sure to follow up in a very timely manner. I have a solid understanding of the mechanics of a car, and Erik understood that he had to relate to me differently than some other customers. He has conversations with me that are not so elementary that they don't tell me anything, and not so advanced for me to not understand. He put the effort in to pay attention to my level of knowledge so that it didn't become frustrating to me. Shortly after one visit, I received an email that the dealership was interested in buying my car. I was surprised as it was a lease, and I was only 14 months in. I met with Raymundo Lopez who was absolutely terrific to work with. He explained the process he wanted to follow to me, which put me at great ease. I generally do not like the schmoozy sales experience, but there was none of that. He was up front, honest, and timely. I took this opportunity to upgrade, and Raymundo was extremely patient as I looked at many different situations that would work for me. We looked at everything from another A3 to an A5, to a TT. In the end, I walked away with a fully decked out A4 Quattro that I absolutely LOVE!!! It cost a little more than I planned, but I'm good with it. And when you think about it, isn't that the true sales success story? Customer is happy and gets something they love, the dealer sold something of higher value. I cannot say enough good things about my experience with Erik and with Raymundo. The terrific experience in the service department lead to a really great (and unexpected) sales experience. I would highly recommend Erik Garcia for all of your service needs, and Raymundo Lopez for all of your sales needs!! A quick follow-up.....I have personalized plates, and had to go through the arduous DMV process of waiting for the new registration to get processed, then transfer the vanity plates over. The DMV has a new process regarding this, requiring permission from the leasing company to do this. I called Raymundo, and he started making calls to find out what to do. This happened several weeks after the sale, which further exemplified his professionalism. He did not push me off because the sales was done, he went all out. THAT is the great experience you can expect from Raymundo!! I will add that the billing guy was the only shortcoming through all of this. Not "bad" per se, just not great. His personality was lackluster, and when he tried to push the extra warranty on me, and I refused, he tried an angle I did NOT like at all.....he used the line "well, if you think you want to take a risk like that, it's your choice". I don't do passive-aggressive, and was not happy about that AT ALL. But.....in the end, I have a great car that I love, and overall, a terrific experience that I tell everyone I can about. It is my feeling that since he is responsible for processing all of the paperwork, including the registration, he should have known about this vanity plate requirement, and explained it to me. That way, I wouldn't have had the added stress of finding out about it, and dealing with it while at the DMV. That, I believe, is a major fail on his part. I would recommend both of these gentlemen to care for your Audi needs. They are the best, and I will definitely be back :) More
by Charles Konesky
Employees Worked With
Raymundo Lopez, Erik Garcia
August 29, 2018
New Q7 2018 Prestige When you first set your foot at Audi dealer of Ontario everyone it so wonderful and you field like you know every person. Our salesman Raymundo was v When you first set your foot at Audi dealer of Ontario everyone it so wonderful and you field like you know every person. Our salesman Raymundo was very helpful and answer all of our questions. More
by AudiQ7
Employees Worked With
Raymundo Lopez
August 28, 2018
bad experience with irresponsible service team Have been this dealership for 3 times because failure to pass the smog test. They didn't even look at the car and asked me to change different smog ch Have been this dealership for 3 times because failure to pass the smog test. They didn't even look at the car and asked me to change different smog check stations. Tried all the solutions they provided and spent a lot of money to check the smog at different locations. The problem still cannot be fixed. It's unacceptable to treat the customer like this and let the customer figure out the problem. My registration will be blocked soon because of this!!!!!! What is the "warranty" for? More
by TY
Employees Worked With
Greg Sexton, Conrad Castillion
August 28, 2018
Very Accommodating Erik Honn at Audi Ontario was very helpful and took the time to explain the services and go over pricing. Erik even allowed me to pick up my vehicle a Erik Honn at Audi Ontario was very helpful and took the time to explain the services and go over pricing. Erik even allowed me to pick up my vehicle and return the loaner vehicle when my busy work schedule allowed. More
by Jchri
Employees Worked With
Erik Honn
August 28, 2018
Best service!! Easy to schedule appt. My service advisor Adrian Madrid was welcoming, prompt and went above and beyond in my entire service. He arranged for an Uber Easy to schedule appt. My service advisor Adrian Madrid was welcoming, prompt and went above and beyond in my entire service. He arranged for an Uber to take me to work and pick me up after to retrieve my car. He went over every aspect of my service and ensured I was satisfied with the results after. Thank you Adrian!! More
by DebLenke
Employees Worked With
Adrian Madrid
August 27, 2018
Excellent service I have brought my Audi here several times. Each time, my service advisor is Ambar Mejia. She keeps me updated daily, and my car is always returned c I have brought my Audi here several times. Each time, my service advisor is Ambar Mejia. She keeps me updated daily, and my car is always returned clean and with solid repair work completed. I will continue to bring my Audi to this dealership. More
by MPro
Employees Worked With
Ambar Mejia
August 27, 2018
Excellent Erick Honn was very professional and knowledgeable. He called us when the work was done. The car was washed and all of the maintenance requirements Erick Honn was very professional and knowledgeable. He called us when the work was done. The car was washed and all of the maintenance requirements were taken care of. I appreciate his attention to detail for this service visit. More
by Bruin88
Employees Worked With
Erick Honn
August 27, 2018
excellent service The service was what you would expect it to be at an Audi Dealership. Erik was efficient and made everything go as smooth as possible. I would not The service was what you would expect it to be at an Audi Dealership. Erik was efficient and made everything go as smooth as possible. I would not hesitate to recommend this dealership for anyone who has an Audi. More
by MMiller
Employees Worked With
Erik
August 27, 2018
Great car and excellent service. We are really enjoying our Q7 and appreciate the care given to us by Luis Macias. We’ve had a few minor issues that are always taken care of with eff We are really enjoying our Q7 and appreciate the care given to us by Luis Macias. We’ve had a few minor issues that are always taken care of with efficiency and a personal touch. More
by Lherrera
Employees Worked With
Luis Macias, Jhovan Coronado
August 27, 2018
New car Had great experience. No pressure and easy to work with. They explained vehicle and everyone was friendly. Felt very comfortable with all the staff Had great experience. No pressure and easy to work with. They explained vehicle and everyone was friendly. Felt very comfortable with all the staff we dealt with More
by Brimsw
Employees Worked With
Emil Iltchi, Jonathan Valdovinos, Brian Ross
