Audi Ontario

My Experience I never give 5 stars because I always feel there is room for improvement. I would have rated 4 but was unsatified with two things. First, the finicaed I never give 5 stars because I always feel there is room for improvement. I would have rated 4 but was unsatified with two things. First, the finicaed guy need to keep some comments to himself and just do his job. Second no matter if someone buys a new or used car NO wants to drive off and look at a xxxxty detail job. As long as I waited to do the paper work and what not It shouldnt have been NO reason why I should get half way home and realize how xxxxty the detailed service was. That really pissed me off 🤬🤬🤬. Besides that Zach did a good job with helping me with my purchase. Very polite and well knowledgeable about the car. Thanks Zach and his manager. Also kinda my fault but not, but I forgot to ask about the process of paying my bill since I’m financing through the dealership but I also feel like that’s something y’all should make a priority especially if y’all want your money. Again Zach thanks for all your help you did a great job 🖖🏽🖖🏽🖖🏽 More

excellent experience Leo was so helpful and accommodating to me and my father in finding the perfect car! he was friendly and sweet and definitely made our experience that Leo was so helpful and accommodating to me and my father in finding the perfect car! he was friendly and sweet and definitely made our experience that much more delightful. we would definitely recommend audi ontario to a friend! More

Great experience! Dealing with Audi of Ontario was a great experience. I was notified online by Raquel Hernandez that she had found the exact car that I was looking fo Dealing with Audi of Ontario was a great experience. I was notified online by Raquel Hernandez that she had found the exact car that I was looking for, and I had the car the next day. Super professional and great experience! More

Great customer service Recently bought a vehicle at Audi of Ontario. Sammy fakhouri was exceptional in all aspects of my car buying experience. Overall it was stress free th Recently bought a vehicle at Audi of Ontario. Sammy fakhouri was exceptional in all aspects of my car buying experience. Overall it was stress free thanks to his customer service, he was always available for questions even on his days off and very knowledgeable of the whole process. I would highly recommend Mr. Fakhouri to anyone looking for a new vehicle More

Audi Ontario advocates for their customers! Ambar Mejia and the staff over at Audi Ontario are as good as they get. I had recently bought a used A4 from another dealer and had it checked by Audi Ambar Mejia and the staff over at Audi Ontario are as good as they get. I had recently bought a used A4 from another dealer and had it checked by Audi Ontario. It turns out that the car I bought had an issue in which the engine potentially needed to be replaced. I had bought an extended warranty from where I first bought the car but the extended warranty had fine print stating that the repair that needed to be done wasn't covered. So here I was, needing to spend a huge chunk of my finances to repair a car I had just bought. The previous dealer didn't tell me anything about the problem and I felt so helpless. In comes Ambar and Audi Ontario to save the day. Ambar went above and beyond to talk to her manager and the Audi reps and managed to present my case. She truly advocated for me and put herself in my shoes. Ambar was able to discount my costly repair by a huge amount. Both AOA and Audi Ontario made me feel like a valued customer and stuck up for the little guy. They even gave me a loaner car to use during the repair. That's the type of customer service that builds trust and loyalty. I was starting to believe that I would be one of those customers that would just slip through the cracks and the dealership would just wash their hands and walk away, but that was not the case here. I thought that this big luxury car corporation wouldn't care, but I was wrong. They made sure they made me, an everyday customer feel important. They were able to show empathy, and made me feel like not just another person but a valued customer. This is the first Audi I've ever bought and Audi Ontario changed my mind from never coming near another Audi again to potentially being a lifetime customer. Some dealerships make it feel like they're doing you a favor for average service, but the staff at Audi Ontario make being exceptional the norm. They're super friendly, great at communicating, and thorough. Thank you Ambar and the rest of the staff at Audi Ontario for going above and beyond in showing excellence with how you treat your customers! More

Wonderful Experience with Audi Ontario Audi Ontario is a beautiful dealership with a lovely staff. I bought a used Subaru outback with them and everything with the transaction went smoothl Audi Ontario is a beautiful dealership with a lovely staff. I bought a used Subaru outback with them and everything with the transaction went smoothly and easily. Raquel Hernandez was awesome, kind, and so helpful. Would definitely recommend this dealership! More

Excellent I wos drive on freeway and lite came on so I dice stop and went inside and Erik garcia came and see if I need help and I told him lite came on and I t I wos drive on freeway and lite came on so I dice stop and went inside and Erik garcia came and see if I need help and I told him lite came on and I told Hume I dint have to match time I fix my car I dint whait to long my car got fix I did excellent job thanks you very much Marco More

Excellent service visit Awesome dealership and very convenient to the IE, it's clean and one thing that stood out it's bigger then all they other Audi dealerships I have been Awesome dealership and very convenient to the IE, it's clean and one thing that stood out it's bigger then all they other Audi dealerships I have been to. Luis M. was very professional, very helpful and spot on, thanks Luis. I highly recommend this dealership and Luis (service rep). More

Professional service We cannot ask for more, excellent help and very polite personal service, second time so far and we are very happy with our visit, knowledge and commu We cannot ask for more, excellent help and very polite personal service, second time so far and we are very happy with our visit, knowledge and communication was really impressive, good job More