Audi Owings Mills

Smooth Nancy contacted me via email quickly. Was able to go test drive( used ford edge) the same day..Upon arrival Nancy was with another customer, I was inf Nancy contacted me via email quickly. Was able to go test drive( used ford edge) the same day..Upon arrival Nancy was with another customer, I was informed by another sales person and he helped me set up the test drive . When I got back from test drive( gentlemen that went along was friendly) Nancy was available. She had car fax for me to read. Nancy kept the process moving along. My financing was checked. And although I had to wait to do that paper work( a long standing customer, elderly woman) came in and needed assistance, once financing process started it went pretty quickly. We were given water and snacks during process. Had it not been for the elderly customer coming in our time there probably would if been shorter.? 3 to 31/2 hours total was spent there. All in all a good experience. More

Above and Beyond My experience was top notch. DuBois Kelly worked diligently to make me comfortable with my purchase. Daniel Coy and Jess Wildasin were so responsive My experience was top notch. DuBois Kelly worked diligently to make me comfortable with my purchase. Daniel Coy and Jess Wildasin were so responsive regarding a repair. I am so appreciative and happy! More

Outstanding ! Jim Coffin is the best salesmen I’ve ever had! Wonderful conversation. Incredibly informative. Helpful. Accommodating. Professional. Stand up individual ! Great experience with him! He took care of Wonderful conversation. Incredibly informative. Helpful. Accommodating. Professional. Stand up individual ! Great experience with him! He took care of my mom and I. Felt comfortable working with him ! More

New purchase A6 Prestige The Owings Mills Audi store is clean, well organized and very contemporary. This dealer is part of the Priority One Automotive Group. I feel like a c The Owings Mills Audi store is clean, well organized and very contemporary. This dealer is part of the Priority One Automotive Group. I feel like a customer for life. More

Great experience except for the fiance process. I am a planner and I am very careful with large purchases so after doing extensive research on my next vehicle I called the dealership and got Dubois I am a planner and I am very careful with large purchases so after doing extensive research on my next vehicle I called the dealership and got Dubois Kelly who informed me that the vehicle I was inquiring about was still in stock and I scheduled a time to view and test drive it. Dubois delivered platinum standard customer service! He was very welcoming to me and my Husband, he was knowledgeable of the vehicle and was very transparent of the purchase process and owning a luxury car. My new car had slight bumper damage prior to purchase and Audi fixed it the following week. It looked like it was never damaged! Jess Wildasin was excellent and was very accommodating. My only issue with the service experience was that if I was in there on a we owe then I should not have to spend my money to fill up a loner vehicle. With regard to the finance process, Cedric over promised and under delivered. The expectations of obtaining better financing terms were not transparent when financing was finalized. He then outsourced another manager for me to sign the sales agreement and skimmed the terms. I believe the other manager assumed that Cedric went over everything in depth prior to final signatures (which was not his fault he was great too by the way). The reason for the outsourcing was because he took another customer in the middle of my transaction. Mind you we were there at 2:30pm and did not leave until 7-7:30pm. Several days later I had some uneasiness with the finance portion and contacted Cedric. Thank goodness his Supervisor Will Nelson was available to bring clarity and transparency as Cedric continued to "double talk" me regarding the extended warranty that I purchased. After speaking with Mr. Nelson I was satisfied with the conversation. After Mr. Nelson assigned duties BACK to Cedric to complete, the updated warranty was not correct. He then updated the agreement and outsourced the task again to other people to ensure I signed it when I brought my car to be serviced. When it wasn't signed instead of inquiring with the people who he outsourced it to, he calls ME to ask me why didn't I find the person who has my paperwork to sign it! Why would it be my responsibility to ensure this was taken care of? As I type I still do not have an updated extended warranty agreement. So in conclusion, I enjoyed my Audi experience minus the finance process with Cedric. More

Great Experience We purchased a used Subaru and were treated like we were buying a 50k Audi. Great staff who made the whole car buying experience the most pleasant eve We purchased a used Subaru and were treated like we were buying a 50k Audi. Great staff who made the whole car buying experience the most pleasant ever. We walked away satisfied with the value of my trade in and the purchase price of our vehicle. Highly recommend! More

All Is Well that Ends Well I am amending my review regarding Priority One Audi. I stopped in there a,few days ago to see the service manager. I have to say that he was extremel I am amending my review regarding Priority One Audi. I stopped in there a,few days ago to see the service manager. I have to say that he was extremely concerned with my issue and took it upon himself to look further into it. I am very happy to say I was treated with care and concern. My issue was taken care of. I have total respect for not just the Service manager, but for the entire team at the service department. They totally are a great crew and will take care of your car. Thank you again . You All are amazing. More

Very comfortable experience My car suddenly went up and I was forced into figuring out my next car to buy in a very short period of time. It was stressful, but when I visited Du My car suddenly went up and I was forced into figuring out my next car to buy in a very short period of time. It was stressful, but when I visited Dubois at Audi Owings Mills, he was very patient with me as I asked a lot of questions and addressed my many concerns, as I had never purchased a "luxury" car. My wife and daughter enjoyed meeting with him and learning more about the Audi brand. Dubois, Tyler, Dan and Robert provided me with wonderful service from the first test drive to the eventual financing of the vehicle. No pressure, very professional and a feeling that I was a valued customer will make me return to them, when I am in need for a new car in the future. More

Mr Kelly DuBois, the name to remember! Excellent Service. Honesty, Trustworthy and a charming human being before a salesman. I've been to close to 25 dealerships in my life including friend Excellent Service. Honesty, Trustworthy and a charming human being before a salesman. I've been to close to 25 dealerships in my life including friends and family's car buying experiences and he tops the best experience by far. He will work with you and do what's right! More

Shopping Around Excellent service. Friendly. Good test drive experience. James was great to work with. He was very knowledgable about his business and answered all of Excellent service. Friendly. Good test drive experience. James was great to work with. He was very knowledgable about his business and answered all of my questions. More