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Audi Oxnard
Oxnard, CA
546 Reviews
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546 Reviews of Audi Oxnard
March 25, 2010
I was at the end of my current lease and deciding whether to keep current car or lease a new one. I had been working with another dealership so I knew the vehicle and price that I wanted. When I informed t to keep current car or lease a new one. I had been working with another dealership so I knew the vehicle and price that I wanted. When I informed the other dealer that I was leaning toward keeping the older vehicle I never heard back from him. With about two weeks left in the lease I decided to visit DCH Audi Oxnard. Met Bill Profeta and Ron Garcia. They not only met the price I was looking for but beat it by a few bucks. They were great to work with, friendly and professional. More
by Bill Casey
Employees Worked With
Bill Profeta, Ron Garcia, Bill Profeta
Helpful March 15, 2010
Judy Williams restored my faith in customer service. Judy Williams restored my faith in customer service. After ordering a part for my son's A4, after a few days I had to call back to inquire if part Judy Williams restored my faith in customer service. After ordering a part for my son's A4, after a few days I had to call back to inquire if part had arrived. Judy told me that part had been received the day after I had ordered it. She was disappointed that parts rep had not followed up by calling me. I told her I would be over that PM to pick it up. When I arrived she again stated that she was sorry that I had not been notified sooner & informed me that the part was mine at no charge because of the inconvenience. This was not a normal result of a dealer error. I have been inconvenienced many times by dealer parts people, sometimes to the point of rudeness. Never have I received a discount or an apology: just pay the cashier...over there. Judy has just earned DCH Audi of Oxnard a loyal customer, thanks again. More
by robbinsnestt
Employees Worked With
Judy Williams
March 12, 2010
My experience, from the beginning 'till the end was the easiest i have ever experience. The greeting, the test drive, signing the papers, and the delivery of the car was awesome. I will and have recomm easiest i have ever experience. The greeting, the test drive, signing the papers, and the delivery of the car was awesome. I will and have recommended the dealer ship to all my friends. Even though I live about and hour and a half away, it was worth every mile that I had to drive to get there. Thank You More
by sachaman
Employees Worked With
Joseph Malek, Bill Profeta
March 12, 2010
i like this dealership because the staff are so friendly and helpful, the sales manger really help us and i am so happy that i choose this dealer ship. the customer service is great and i have a great exper and helpful, the sales manger really help us and i am so happy that i choose this dealer ship. the customer service is great and i have a great experience there. i was really confuse about the car which i have to choose but the sales manager gave me so many information about the car and he explaind to me that what is the different between basic car and preumium plus and now that i am driving the car i realized that how important it is when you choose a good dealer and i should thank the dealership manager who has a good and poliet staff . natalie More
by nataliejoon10
Employees Worked With
josef malek, Bill Profeta
March 12, 2010
unbelievable service and follow through!! I went in to review my old lease on my car and came out with the car of my dreams. The overall transaction was very fluid from beginning to end. The negotiation review my old lease on my car and came out with the car of my dreams. The overall transaction was very fluid from beginning to end. The negotiations were handled professionally and I received great value for my investment. The sales person was courteous and walked me through everything to make sure I was comfortable. I have to say, it did not have a rushed feel to it at all. Most impressive was the amazing lack of paperwork that I had to see or go through. Their computer system was used to do everything. Joseph Malek, their head person, went out of his way to make me comfortable and feel at ease. I would most definitely recommend DCH AUDI for your next car purchase. The facilities, people, and technology are most deserving of the drive to Oxnard. More
by roddddmann
Employees Worked With
Joe Malek, Bill Profeta
August 10, 2009
On May 24th I went with my boyfriend to this dealership and he drove off the lot with an amazing A3. We thought all was well until a couple of weeks later he started getting phone calls from Ron Garcia, th and he drove off the lot with an amazing A3. We thought all was well until a couple of weeks later he started getting phone calls from Ron Garcia, the Finance Manager. He had my boyfriend provide a copy of his utility bills, pay stub and even a copy of his Associates and Bachelors degrees. We thought this was a little weird, so we became worried. Ron told us that he was still trying to get him approved for a loan. After hearing this my boyfriend went to the dealership everyday for a week trying to figure out what was going on. Everyday he got the run around. They said things like, "I was on hold with the bank for hours", "I couldn't get a hold of the Finance Dept." and "I'll find something out tomorrow." We spoke to Steven Dombrovsky the General Sales Manager and he was the worst. He even went as far as saying to us, "I'M GOING TO SPEAK TO YOU LIKE I SPEAK TO MY KIDS" and he called us STUBBORN just because we didn't want to sign another contract for a higher APR and higher monthly payments. After speaking to him we went from doing anything to keep the car, to just wanting to give it back! He said he sold our trade in vehicle to a private auction and that he would give us the trade in value instead. Even though the contract we signed clearly states that he had to give back any down payment and trade in vehicle if there was a breach in the contract. The only relief we got was when we finally called Audi Customer Care. They were amazing! They called the dealership to resolve the situation and by the end of the day Ron and Audi Cust. Care called back letting us know that they would be giving back the trade in vehicle and down payment. We were so relieved and finally got the car back on June 24, a MONTH later! Ron said that we would get our down payment in the form of a check the mail. We contacted him about once a week to get status on this. He said he didn't know when we would be getting it. By the 3rd week he said we should have gotten it by now and that he would call their Financial Dept. We didn't hear anything from him. So we called Audi Cust. Care a second time! They contacted the dealership and Ron called back that same day and told us that we can pick up the check. When my boyfriend got there, Ron began with the excuses and said there was a mix up. This was the worst experience we've ever had with a dealership. My boyfriend and I are both in our late 20's, but we were treated and talked to as if we were kids. I don't know how a dealership can run with a Sales Manager like Steven. This whole situation took nearly 2 month and only way anything was resolved was with the help of Audi Customer Care. I advise everyone to steer clear of DCH Audi of Oxnard. More
by AzaC
Employees Worked With
Steven Dombrovsky and Ron Garcia
