Audi Pacific

Stellar customer service and product knowledge! I came in with a friend on a Saturday and we are both just starting the car shopping process. She wanted to know more about the Q5 and me the A5. His I came in with a friend on a Saturday and we are both just starting the car shopping process. She wanted to know more about the Q5 and me the A5. His product knowledge was phenomenal, he was very professional and really spent time with us explaining the features and showing us how they work before we even started on the test drive. He spent 3 hours with us until we had all our questions answered. While neither of us were ready to commit, we both agreed that when we were, we would be coming back to this store and to Daryl. More

Strong communication throughout the service process The dealership was very accommodating to get me a loaner while they were working on my car. Throughout the process of the repairs they kept in constan The dealership was very accommodating to get me a loaner while they were working on my car. Throughout the process of the repairs they kept in constant contact so I knew what was going on. More

Great Customer Service I came in for the service of my Audi Q3 this was the first service on my car. I decided to wait at it took 90 min for the service,. This was OK for me I came in for the service of my Audi Q3 this was the first service on my car. I decided to wait at it took 90 min for the service,. This was OK for me because I brought work to do and the time went very quick. Michael was the service adviser that help me. a very pleasant person. to work with. Thanks Lisa More

Great services I have been going to this dealer for over 4 years, customer services are exceptional, all the service advisors are very knowledgable and kind. Since I I have been going to this dealer for over 4 years, customer services are exceptional, all the service advisors are very knowledgable and kind. Since I have such a good experience with the customer services that I decide to get a Q3 for my daughter, I love that they always return my car clean. Thank you, I appreciate it. Yesterday Michael was great. More

TT Service Appointment Very good experience dealing with greeters and my service advisor Natalie. Service was completed as promised and the car was ready for pickup and nic Very good experience dealing with greeters and my service advisor Natalie. Service was completed as promised and the car was ready for pickup and nicely washed. More

Best sales dept. We walked into Audi Pacific hope to test drive a few cars after being frustrated with another dealership. The manage Mark came over and greeted us an We walked into Audi Pacific hope to test drive a few cars after being frustrated with another dealership. The manage Mark came over and greeted us and directed us to Simon, who could help us. First of all, Mark is a hands on manager. He was actively engaging with employees and customers to make sure everyone's needs were being met. Simon took us on several test drives with several models we were interested in. He was the most knowledgable car sales person I have ever dealt with and we have purchased many luxury cars over the years. He was not pushy as many are and worked hard to find us the vehicle we needed. We left having purchased our second Audi for me and happy. More

Professional and Ethical Treatment I was there for a service appointment (triggered by airbag recall) and Michael Harris was just so courteous, professional and correct.and it was very I was there for a service appointment (triggered by airbag recall) and Michael Harris was just so courteous, professional and correct.and it was very refreshing. They discovered a fuel pump leak which had been addressed inadequately by a previous recall and they fixed it. Correctly, I was not charged for that fuel pump issue, but Michael could have and I would have never known. He did the right thing and I very much appreciated it. It elevated Audi service several notches in my mind. More

First Q5 service Anel and the rest of the service team at Pacific Audi were unbelievably great! Anel was super helpful getting me checked in and on my way. My car was Anel and the rest of the service team at Pacific Audi were unbelievably great! Anel was super helpful getting me checked in and on my way. My car was done in a timely manner and everything seems great. I also told Anel I wanted my Audi Connect 6 month free trial activated and she had Alan Nunez reach out to me today as promised. Excellent service guys!!! Thanks so much! More

Valued Customer My car needed some warranty work, a small repair and a normal service. I arrived on time and was immediately greeted and guided to my service rep who My car needed some warranty work, a small repair and a normal service. I arrived on time and was immediately greeted and guided to my service rep who processed my car and guided me to the cashier area for my loaner car. i was in and out in 15 minutes and overall i was treated as a valued customer. i was given a direct number to my rep and was kept current through texts. They made every effort to take care of me and they did a great job on my car. More

Excellent service I needed to be in and out and everyone cooperated. A fairly simple procedure but no delays encountered. I hope the same applies when I have a more inv I needed to be in and out and everyone cooperated. A fairly simple procedure but no delays encountered. I hope the same applies when I have a more involved service done. More