Audi Pacific

Good Experience Slightly disappointed. Agreed to purchase the car on Saturday and gave a deposit. Came back on Tuesday and none of the paperwork had been completed Slightly disappointed. Agreed to purchase the car on Saturday and gave a deposit. Came back on Tuesday and none of the paperwork had been completed and the finance manager handling my matter was out for the day. The other finance manager was busy, so I told my salesman, Gino, that I would be back on Tuesday. Just after I left I got a call from the finance person that they could help me now. Came back, and felt extremely rushed with the paperwork and especially the extended warranties. I left the car there and called Wednesday and wanted to go over the warranties I purchased and the finance manager sat down with me and deleted those that I would not likely use. Went to take the car home and even those this was a CPO car, the sim card was missing. I was told they would take care of it. Received a call today from the first finance guy to assure everything was fine and when I mentioned the SIM card they knew nothing about it. Hopefully they will resolve this issue shortly. The Best part is I owned an S6, and I am glad to know that Broc is still with this dealer. More

Easy, fast and convenient Easy to get the appointment, software update, oil change, top off and tire rotation, could wait for the work to be done. Perfect used the online syste Easy to get the appointment, software update, oil change, top off and tire rotation, could wait for the work to be done. Perfect used the online system to setup the service. More

GREAT SERVICE Anel was helpful, kind, and quick! This was my first experience with an Audi service department, and she made the experience easy and pain free. Anel was helpful, kind, and quick! This was my first experience with an Audi service department, and she made the experience easy and pain free. More

Excellent service No hassles. People made sure I was taken care of. Friendly, courteous. Seamless since problem was caused by another dealership when taken in to be No hassles. People made sure I was taken care of. Friendly, courteous. Seamless since problem was caused by another dealership when taken in to be serviced for issue under warranty. More

Expectations of sales process met Sales staff met with seemed inexperienced, not as knowledgeable of product. Chris got the job done, but was seemingly not as people comfortable. Di Sales staff met with seemed inexperienced, not as knowledgeable of product. Chris got the job done, but was seemingly not as people comfortable. Did not see we needed more interaction, info of process and vehicle technical assistance. Though pleased with the deal we were very frustrated with the sales support. More

Customer Satisfaction Focus Professional and friendly people, focused on customer satisfaction. Both Joby and Thomas were helpful in comparing cars, describing options and assis Professional and friendly people, focused on customer satisfaction. Both Joby and Thomas were helpful in comparing cars, describing options and assisting me in making decisions. More

Recall repair It was easy and accommodating to schedule the work. They promptly performed the recall work Prompt and Michael Harris was very pleasant, informative a It was easy and accommodating to schedule the work. They promptly performed the recall work Prompt and Michael Harris was very pleasant, informative and friendly. More

Great job across the board! I always receive friendly, courteous, and attentive service from the team at Audi Pacific. They are flexible and accommodating, and I always get top I always receive friendly, courteous, and attentive service from the team at Audi Pacific. They are flexible and accommodating, and I always get top quality repairs. More

Excellent Sunday Pre-Brunch Experience We had a great early morning Sunday experience. Cam out with fair deal, good car and great dealership that I am looking forward to a long relationship We had a great early morning Sunday experience. Cam out with fair deal, good car and great dealership that I am looking forward to a long relationship More

Top man customer service Adam Roberts (LaCarGuy) He went over & beyond in his assistance in helping me locate the Q5 with options color etc that I was looking to purchase.Audi Adam Roberts (LaCarGuy) He went over & beyond in his assistance in helping me locate the Q5 with options color etc that I was looking to purchase.Audi Pacific where Adam is internet sales manager tried to super hard to locate the model I wanted.I found the Q5 at another Dealership Circle Audi in Long Beach.Adam Helped me after we searched this on the internet & with his recommendation I found my perfect Q5. That is what I call customer service Adam is a top guy I highly recommend him to anyone that’s looking for great Audi deal More