Audi Pacific - Service Center

Service Dept The service center experience is always a great one. They go above and beyond to make you feel comfortable while you wait for your car, and if you can The service center experience is always a great one. They go above and beyond to make you feel comfortable while you wait for your car, and if you can’t wait because of previous engagements, they make sure to have you covered with a ride or a loner. And to top it off, the staff is friendly and attentive! More

Very good customer experience. Liked the way Audi sent me a reminder msg to schedule routine maintance. As time approached, Audi (computer) said traffic was light and I trip to dea Liked the way Audi sent me a reminder msg to schedule routine maintance. As time approached, Audi (computer) said traffic was light and I trip to dealer should take 10 minutes. Nice. Natalie is my service advisor. She's very good and efficient. Work completed as scheduled and got a follow-up call when car was ready. Got a chance to speak to Jobi who helped me understand some of the features of my new Audi, which I'm still learning about. He also suggested I take advantage of the 2nd follow-up that Audi provides to new car owners, and gave me the consultant's business card. Ok! More

First 10K Service My first service was painless, very easy and accommodating. I originally made an appointment online, but was notified the day in advance by email the My first service was painless, very easy and accommodating. I originally made an appointment online, but was notified the day in advance by email the time changed and the service tech had changed too. This was helpful having such good communication, and when I arrived to my appointment, Natalie Lucido was there to greet me with a smile. Natalie explained to process, estimated the time it would take, and offered to get me in and out quick if I was in a rush. When service was complete, I received a text message, and I went and picked up the car. Very pleased! More

Great and prompt service Arrive early for my appt and was immediately approached by service staff who were pleasant and nice. Referred to service staff Anel who promptly Arrive early for my appt and was immediately approached by service staff who were pleasant and nice. Referred to service staff Anel who promptly acknowledged me and reassured that they will they care of the issue. The service foreman (?)was very knowledgeable I appreciate the staff who were pleasant, friendly and professional. More

Timely With a two year old and a job, time is of the essence. Audi told me the appt would take an hour and a half from start to finish. It was risky, but cir With a two year old and a job, time is of the essence. Audi told me the appt would take an hour and a half from start to finish. It was risky, but circumstances asked, my daughter come with me. Audi followed through with what they said. Servicing the car took an hr and 25 minutes, my daughter was given a coloring book, crayons, and granola bar. She was happy. All the workers were friendly and accommodating. Henry even thanked my 2 yr old for being so good at the dealership, very acknowledging and kind. This kind of communication and atmosphere is exemplary! More

Service The seat repair was excellent. The mechanism is holding in place this time. Thank you. Alan also completed my instruction on my car purchase. I now k The seat repair was excellent. The mechanism is holding in place this time. Thank you. Alan also completed my instruction on my car purchase. I now know st least 90 % of what I shoul know to operate the “stuff on my dash board & console. More

Service Appt. made easy Natalie made my service appointment very easy. She followed up with me throughout the process and explained the recommended services. She even got m Natalie made my service appointment very easy. She followed up with me throughout the process and explained the recommended services. She even got me connected to a sales person that I wanted to speak with. More

Got in and out with service with no issues. Went to schedule and routine service for my car. My normal service advisor Francisco was off but Oscar was able to help me. He was able to get my car Went to schedule and routine service for my car. My normal service advisor Francisco was off but Oscar was able to help me. He was able to get my car in for service that day without making an appointment and having to come back. That was very unexpected and great. He was very professional and polite. Appreciate what he was able to do. He also helped save me money in the long by getting me a 2 service package. Instead of paying $1,250 for 2 services I bought a package that got me both services for $760. More

10,000 mi service Quick, prompt, courteous, friendly and completed in less time than estimated. Very pleased. Received a quick appointment from the previous day. Very Quick, prompt, courteous, friendly and completed in less time than estimated. Very pleased. Received a quick appointment from the previous day. Very convenient timing for the appointment. More

Exceeded Expectations While my 2015 A5 was in for a recall warranty issue, Audi Pacific's service technician found a leaking seal in the course of making sure all the fluid While my 2015 A5 was in for a recall warranty issue, Audi Pacific's service technician found a leaking seal in the course of making sure all the fluids were topped-off under the hood. Greatly appreciated the attention to detail and catching this minor problem so it could be addressed pro-actively. More