Audi Pacific - Service Center

Excellent service at Audi Pacific Making a service appt. on line was easy. When i arrived i was immediately greeted by a service rep. and escorted to his work station. The upstairs wa Making a service appt. on line was easy. When i arrived i was immediately greeted by a service rep. and escorted to his work station. The upstairs waiting room is quite and provides ample room to relax or work. This dealership has been very. Good to me. Thank you. More

Natalie Super Service Advisor I have been using Natalie for some time now as my Service Advisor. She is always helpful and conscientious with me. When we've set an appointment, s I have been using Natalie for some time now as my Service Advisor. She is always helpful and conscientious with me. When we've set an appointment, she has the service number waiting for me. Takes my info and issues and gets it moving in the system. As soon as my Q7 is finished, she calls me. Thank you for you help and support Natalie. She makes it a pleasure to visit the dealership. More

good customer service I am happy to have a good customer service from Anel. Thanks to her, I am enjoying to drive my car every day. Thank you again. I am happy to have a good customer service from Anel. Thanks to her, I am enjoying to drive my car every day. Thank you again. More

Audi Service Department Brought my etron in for its 25,000 service. Oscar was very helpful and the service was completed quickly. The wait was about an hour. Brought my etron in for its 25,000 service. Oscar was very helpful and the service was completed quickly. The wait was about an hour. More

Efficient Service experience was very efficient. Drop off and pick up occurred quickly and without any delay. However there was absolutely no explanation of wha Service experience was very efficient. Drop off and pick up occurred quickly and without any delay. However there was absolutely no explanation of what would be done to my vehicle or what was done during the service. I have the prepaid maintenance plan so I figure everything required was done but the last time they sent me a full inspection video of my vehicle on the lift (same dealership) so this visit fell short for sure by that standard. More

Sensor replacement in passenger front seat Great Experience with Oscar and his staff. Took care of me right away and put me into a loaner for the afternoon. Car was finished before 5pm same da Great Experience with Oscar and his staff. Took care of me right away and put me into a loaner for the afternoon. Car was finished before 5pm same day. Washed and cleaned my car. Great job! More

Fast & Friendly From the second I pulled up everyone was extremely friendly and efficient. I liked receiving a text that my car was finished. Thanks for making this From the second I pulled up everyone was extremely friendly and efficient. I liked receiving a text that my car was finished. Thanks for making this process smooth. Sincerely, MIchael Burns More

Wonderful Service! Henry is by far and away my favorite service person ever! I've previously owned Mercedes, Lexus, and Henry at Audi is the best! He listens well to w Henry is by far and away my favorite service person ever! I've previously owned Mercedes, Lexus, and Henry at Audi is the best! He listens well to what I'm needing and always makes sure I get my car serviced in a timely manner. He will even go so far as to confirm the day he will have a loaner car for me so I'm not inconvenienced by dropping off my car (I have a son I take to and from school and activities so a loaner car is a MUST!) I've already recommended Audi Pacific to my in laws who live nearby! Thank you, Audi, for having such an incredible staff! :) More

45k Service Appointment When dropping my car off for service, I’m usually greeted/escorted in once I pull my car up to the service bay. This didn’t happen on this occasion. I When dropping my car off for service, I’m usually greeted/escorted in once I pull my car up to the service bay. This didn’t happen on this occasion. I had an appointment for weeks, yet when I walked in to the service department, I was told to wait in the waiting area by one employee. 10-15 minutes go by and another employee asks me if I’ve been helped to which I say I have not. I finally get help and get my car serviced. One of the issues I wanted addressed was the squeaking of my brakes. When I returned to pick up my car I was told that there was a little rust that they cleaned and my brakes should not be squeaking. Well, my brakes are still squeaking today. More

Hawthorne Audi Highly professional and extremely pleasant 1st time visit! Shuttle was provided both ways which was very convenient and makes the visit more memorable Highly professional and extremely pleasant 1st time visit! Shuttle was provided both ways which was very convenient and makes the visit more memorable. Will come back for future needs. More