Audi Pacific - Service Center

Smooth Service Appointment Great experience, for routine mile service required. Henry, was very accommodating. Waited for my car, while serviced. Nice atmosphere, during compl Great experience, for routine mile service required. Henry, was very accommodating. Waited for my car, while serviced. Nice atmosphere, during completion. Everyone, I came in contact with was courteous. More

Service department is great Francisco is most professional. I never had to call for info as he always texted me informing me what was happening and giving me estimates of time. Francisco is most professional. I never had to call for info as he always texted me informing me what was happening and giving me estimates of time. This is very much appreciated. Although there were no cars for loaners I was promptly shuttled to enterprise where I was quickly and efficiently taken care of by Joseph. A gentleman, Michael, I believe, was most courteous on the phone. The unhinged sunroof (reason I was there) was always noisy even at time of purchase. Salesman ignored this and actually told me he would have the car detailed and looked over before I picked it up. Not true. Upon picking my car up I found a gas bill from Mexico in the glove compartment. You have a very efficient service department. More

Excellent service! Natalie was wonderful. I had service on my 2018 A3. I was in/out. Audi provides excellent customer service! I would highly recommend buying an Audi at Natalie was wonderful. I had service on my 2018 A3. I was in/out. Audi provides excellent customer service! I would highly recommend buying an Audi at Audi Pacific. More

Great Service This was my first service with my Audi and it was a great experience. It didn't take long and they made it as painless as possible. This was my first service with my Audi and it was a great experience. It didn't take long and they made it as painless as possible. More

False Alarm Easy to schedule, got me in quickly, Natalie was on the spot and anxious to make sure I was taken care of - good news/bad news, what I thought was an Easy to schedule, got me in quickly, Natalie was on the spot and anxious to make sure I was taken care of - good news/bad news, what I thought was an issue turned out to be nothing. So, a false alarm of sorts but no one made me feel bad & assured me that better safe than sorry was their approach. Don't look forward to going in for service ever, but at least these guys make it so I don't dread it either. More

Top notch customer service at service department Michael Harris was wonderfully helpful in setting up my appointment despite my need to change it a couple times. He emailed an estimate then emailed t Michael Harris was wonderfully helpful in setting up my appointment despite my need to change it a couple times. He emailed an estimate then emailed the invoice so I could forward it to an insurance company. Henry Esqueda got me checked in, the service done and then checked and out in record time. Everyone at every station was helpful efficient and friendly. I WAS BLOWN AWAY. This was my first time at Audi service - I have had BMW’s for the past 18 years and AUDI Pacific Service was far better than BMW. Thank you! More

Great Experience always! Great service department, prompt and not over booked. A very attentive staff! Anal was waiting for us and greeted us at the door. She also made sur Great service department, prompt and not over booked. A very attentive staff! Anal was waiting for us and greeted us at the door. She also made sure to get ahold of us when the vehicle was ready for pick up. Two hour service! More

Great service and clear communication! Henry Esqueda helped me with scheduled service for my 2016 SQ5 and did a great job. He listened carefully to all of my questions and concerns about m Henry Esqueda helped me with scheduled service for my 2016 SQ5 and did a great job. He listened carefully to all of my questions and concerns about my car and had your service department check everything for me to make sure my car was running well and safe to drive. The car detail made my car look great and the courtesy car was convenient to get and return. Very happy with my experience and plan to return for next scheduled service. More

Oil Change and Maintenance Check-Ups Very formal on information and let me know what are things needed and kept everything on-time. Customer service, quality of work, friendliness, and p Very formal on information and let me know what are things needed and kept everything on-time. Customer service, quality of work, friendliness, and price were all excellent. I am very, very satisfied with this service. More

Fantastic Service! I can't ask for a better service! The moment I arrived there was a gentleman ready to serve me and directed me towards my service writer. Once I got t I can't ask for a better service! The moment I arrived there was a gentleman ready to serve me and directed me towards my service writer. Once I got to my service write, I was warmly greeted and soon asked if there are any issues or concerns to add from my regular maintenance. Long story short, maintenance were done quicker than I thought. There was even a short video they sent me about the job they did, which I think was awesome! Never had this kind of service. More