Audi Pacific - Service Center

Brock and Natilie Brock & Natalie took care of us, Give us great customer service and , they also discounted the replacement cost for the new battery and installation Brock & Natalie took care of us, Give us great customer service and , they also discounted the replacement cost for the new battery and installation Much Appreciated ! More

Henry Esqueda Was Great! Thanks very much to Henry for his professionalism, promptness and general competency and hard-work! Henry was ready for me moments after I arrived, ex Thanks very much to Henry for his professionalism, promptness and general competency and hard-work! Henry was ready for me moments after I arrived, explained the time needed and the work involved and "checked-in" with me twice before my vehicle was actually ready (ahead of schedule). Thanks very much to Henry for making me feel like such a valued customer. More

No hassle and very easy Everyone was very helpful and eager to please. I was able to get in and out expeditiously. Also, service on my car was performed quickly. Everyone was very helpful and eager to please. I was able to get in and out expeditiously. Also, service on my car was performed quickly. More

Helpful and efficient Service department very helpful with an out-of-warrantee issue. Had to return it for a small thing and they fixed that quickly while I waited, on a Fr Service department very helpful with an out-of-warrantee issue. Had to return it for a small thing and they fixed that quickly while I waited, on a Friday afternoon. Thanks! More

Excellent care and attention Natalie and her team did their usual attentive and thorough care. Covered mostly by warrantee, they were fair and explicit about the brake problems we Natalie and her team did their usual attentive and thorough care. Covered mostly by warrantee, they were fair and explicit about the brake problems we were experiencing. We have purchased six Audi’s here and our loyalty only grows. More

Excellent Service Made an appointment for early morning. Not only was the service advisor ready, but I was given a choice of over five different courtesy cars to choos Made an appointment for early morning. Not only was the service advisor ready, but I was given a choice of over five different courtesy cars to choose from. Was in and out of the dealership within 15 minutes. More

Great service! Francisco did a great job giving me updates on the service on my R8, called back promptly & was very courteous, professional & friendly! I would defin Francisco did a great job giving me updates on the service on my R8, called back promptly & was very courteous, professional & friendly! I would definitely recommend this dealership’s service department to my friends. More

Five Star Treatment The staff, all are very professional and proficient. I was immediately greeted when I arrived and was escorted into the location. The service repre The staff, all are very professional and proficient. I was immediately greeted when I arrived and was escorted into the location. The service representative was responsive and went out of her way to ensure my satisfaction and answered all of my questions. More

Customer Service I have been trying to get some resolution on my RS4 's service contract that I bought from this dealer and so far nothing positive has been happening. I have been trying to get some resolution on my RS4 's service contract that I bought from this dealer and so far nothing positive has been happening. I spoke to Mike Moye who sold me the contract and Thomas who is a Finance Manager. I emailed Marin Delgado who is the GM and there was no response for several days so decided to call him. Luckily, I was able to have a brief conversation with him because he was busy I guess. He said somebody would call me later in the afternoon to help me out. Unfortunately, nobody called. I wonder what kind of CORE VALUES this dealership has. I guess it all starts from the TOP. If the main man cannot follow thru what he says then so as the followers. I work for a fortune 500 company as well and I know for a fact we take care of our customers to be in business. I'm surprised how this dealer stay competitive with the rest of the other dealers. I hope these guys realize what they are doing and standby their products that they sell. More

Consistently Great Service With a Smile Your team is always positive and helpful. The service is attentive and efficient and I always appreciate how my time is valued so I’m in and out witho Your team is always positive and helpful. The service is attentive and efficient and I always appreciate how my time is valued so I’m in and out without a hitch. Thank you! More