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Audi Palo Alto

Palo Alto, CA

4.1
2,835 Reviews

1730 Embarcadero Rd

Palo Alto, CA

94303

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2,835 Reviews of Audi Palo Alto

October 26, 2022

Dealership is not organized or prepared. They did not have notes on the purpose of the appointment and the service was not able to be performed timely as a result. They did rectify the incon More

by Jon.cisler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Arnold Stovall
Nov 16, 2022 -

Audi Palo Alto responded

We apologize for this and have reached out to the managers to have this issue fixed so it does not happen again. We hope that you will give us another opportunity in the future. Thank you for your business.

October 25, 2022

I recommend Palo Alto Audi's service department! It is a pleasure to have them maintain my car. They service it in the time they estimate, are willing to provide shuttle service and have a comfortab More

by GJA Belmont
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arnold Stovall
Oct 27, 2022 -

GJA Belmont responded

I recommend Palo Alto Audi's service department! It is a pleasure to have them maintain my car. They service it in the time they estimate, are willing to provide shuttle service, and have a comfortable waiting room. Arnold, my service advisor, was efficient, knowledgeable, and very helpful. I will continue to have Palo Alto Audi service my car. GJA Belmont

October 15, 2022

They are very professional and cooperative with customers and guide them to make a better decision for their car deals. More

by Zahid.sadik
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Oliva, Bruce Andreu, Bruce Andreu
October 13, 2022

This dealership worked better with me than the Lexus dealership i went to before coming to Audi. Audi treated me like a client, Lexus did not More

by jmmagana650
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter
October 11, 2022

Really negative experience at Audi Palo Alto and will not be returning. First, the receptionist promised the car would be ready After a simple oil change by 1pm. The car was not ready until 4pm forcing m More

by Abc123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sydney S
October 01, 2022

Always a good experience, Mila always helpful. Enjoyed picking up my new car, everything went smoothly. More

by Jenny2002
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ludmila Hasan
September 29, 2022

Perfect service and great interaction. Quick turnaround. I was greeted quickly and got through the paper work and had a ride back in under 30 minutes. Thanks! More

by DL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Su
September 18, 2022

I arrived for my SCHEDULED test drive of a 2018 Audi A3 listed at $34,895. Upon arrival the salesperson I was in contact with, Ofelia had an associate tell me the car was in the auto body shop having the More

by RichT
Customer Service
Recommend Dealer
No
Employees Worked With
Ofelia
September 15, 2022

Helpful staff and on time. the Q5 loaner car was not cleaned as advertised, it was dusty carpet and leather seats were dirty. More

by EP
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Quan Huynh, Sidney Staton
August 20, 2022

Excellent service this time with Arnold. He expected us and had everything all set to go. Also fixed my key fob More

by richard_frisbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arnold
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