Audi Palo Alto

They are very professional and cooperative with customers and guide them to make a better decision for their car deals. and guide them to make a better decision for their car deals. More

This dealership worked better with me than the Lexus dealership i went to before coming to Audi. Audi treated me like a client, Lexus did not dealership i went to before coming to Audi. Audi treated me like a client, Lexus did not More

Really negative experience at Audi Palo Alto and will not be returning. First, the receptionist promised the car would be ready After a simple oil change by 1pm. The car was not ready until 4pm forcing m be returning. First, the receptionist promised the car would be ready After a simple oil change by 1pm. The car was not ready until 4pm forcing me to miss my work meeting. Second, the shuttle was very late and the car reeked of cigarettes. Last, they said they would wash and vacuum the car but didn’t do either. 0/10 and will not be returning. More

Always a good experience, Mila always helpful. Enjoyed picking up my new car, everything went smoothly. Enjoyed picking up my new car, everything went smoothly. More

Perfect service and great interaction. Quick turnaround. I was greeted quickly and got through the paper work and had a ride back in under 30 minutes. Thanks! Quick turnaround. I was greeted quickly and got through the paper work and had a ride back in under 30 minutes. Thanks! More

I arrived for my SCHEDULED test drive of a 2018 Audi A3 listed at $34,895. Upon arrival the salesperson I was in contact with, Ofelia had an associate tell me the car was in the auto body shop having the listed at $34,895. Upon arrival the salesperson I was in contact with, Ofelia had an associate tell me the car was in the auto body shop having the bumper repaired(5:45pm) after the associate had already told me the car was not ready to be test driven as it was going through a safety inspection. The following day, the car was listed for $42,995. I called the dealership and spoke with Ofelia who told me she had learned about the repair after she called me and now already had someone who had placed a deposit on the car. So within a matter of less than two hours(last hour of closing and less than an hour after opening) the car is back from the shop and is sold, yet you still have the time to list the car online for over $8,000 more than your original asking price. Buy your Audi from somewhere else, NOT from these jokers! Extremely unprofessional and are here to screw you out of your money! More

Helpful staff and on time. the Q5 loaner car was not cleaned as advertised, it was dusty carpet and leather seats were dirty. the Q5 loaner car was not cleaned as advertised, it was dusty carpet and leather seats were dirty. More

Excellent service this time with Arnold. He expected us and had everything all set to go. Also fixed my key fob He expected us and had everything all set to go. Also fixed my key fob More

Fast service with convenient drop off and pick up shuttle. Sidney communicated all details with quick responses. shuttle. Sidney communicated all details with quick responses. More