Audi Palo Alto

Great, dedicated service professionals who go out of their way to make the experience as good as they can, sometimes going the extra distance for the customer. their way to make the experience as good as they can, sometimes going the extra distance for the customer. More

Good in talking to car owner but no care in fixing the car especially after the service is done. This is the second service that they did not fixed the car and treated my car right. When I got my car bac car especially after the service is done. This is the second service that they did not fixed the car and treated my car right. When I got my car back the bumper has damage. More

Friendly and cooperative but inefficient. Took two hours to purchase my car at lease end. They knew I was coming and could have completed the paperwork ahead of time to purchase my car at lease end. They knew I was coming and could have completed the paperwork ahead of time More

Audi Palo Alto has taken very good care of me. They just finished my 140,000 mile service. I will be back for the next service finished my 140,000 mile service. I will be back for the next service More

I was buying a car to ship to my home in another state. The man I was dealing with kept me informed at each step, including finding my specific car as it was transported from Europe. The man I was dealing with kept me informed at each step, including finding my specific car as it was transported from Europe. More

Excellent test drive experience with Samuel Wong! Samuel spent the time explaining and demoing all the features of the car to us and make sure all questions are answered. Been to other Audi dealers and none spent the time explaining and demoing all the features of the car to us and make sure all questions are answered. Been to other Audi dealers and none of them even bother to explain how to use the MMI system.After test drive, Samuel was very quick to provide us with no nonsense trade in appraisal and price quote. Overall very positive experience with Samuel Wong. More

Audi Palo Alto did many mistakes with sale contract and also could not schedule a service appointment for already prepaid service. Bad service and not client oriented approach, do not trust them! also could not schedule a service appointment for already prepaid service. Bad service and not client oriented approach, do not trust them! More

From my initial email to taking delivery of my etron, Bruce & Samuel provided excellent service and follow up. The etron I wanted was already sold, but after Samuel's customer ended up going with a diffe Bruce & Samuel provided excellent service and follow up. The etron I wanted was already sold, but after Samuel's customer ended up going with a different color, he texted me right away and told me it was now available. Negotiations were quick and no nonsense, and I'm very happy with fair deal. More

The team was very helpful in walking me through my new car and getting me in and out in a timely manner. Travis was filling in for Drew my sales rep and he made sure I was super comfortable with the new car and getting me in and out in a timely manner. Travis was filling in for Drew my sales rep and he made sure I was super comfortable with the new Audi. More

This has to be the worse service I could have imagined. I understand they were short handed but I was told multiple stories about their problems and many of them were not consistent with each other. The fina understand they were short handed but I was told multiple stories about their problems and many of them were not consistent with each other. The final straw was the lack of Communication callbacks that never happened and inability to even leave a message. My car went in on Tuesday and it took a week until the following Tuesday to Get a general service and tire change. I was promised no later than Friday and not even a call to day would not be complete. I called Friday Saturday and Monday no response until Monday afternoon. All they needed to do is stop taking appointments and have someone let me know current appointments weee cancelled instead of how things were being handled. The dealership should be ashamed and I he general manager or owner needed to step in and take control I trim the rare phone calls I was told the service was closed at thur time I brought my car in More