Audi Palo Alto

Prompt service. Like the use of video to communicate on issues with my car. Very communicative in terns of status and ETA of pick-up. issues with my car. Very communicative in terns of status and ETA of pick-up. More

Excellent and friendly service as always. From Sales to Service prepping the car and Finance, exceptional quality all the way around. Thanks so much to the Audi Palo Alto Team! Service prepping the car and Finance, exceptional quality all the way around. Thanks so much to the Audi Palo Alto Team! More

We worked with Quan Huang at Audi Palo Alto. Quan worked very hard to ensure that everything went perfectly. He also gave us assistance in contacting Audi customer service for special arrangements. Those ar very hard to ensure that everything went perfectly. He also gave us assistance in contacting Audi customer service for special arrangements. Those arrangements made huge difference in our overall experience. Thanks to Quan’s excellent customer service we rate Quan and Audi Palo Alto 5 Stars!! More

The Palo Alto Audi service department always takes great care of me and my S4 needs! Thanks John Su and his crew for exceptional customer service. care of me and my S4 needs! Thanks John Su and his crew for exceptional customer service. More

Excellent, committed sales service during complicated times. The follow through was always there. The quality of the sales experience matched the quality of the vehicle. times. The follow through was always there. The quality of the sales experience matched the quality of the vehicle. More

Great friendly service! Process was simple and smooth. Everything was done in timely manner. Even was nice enough to add a complimentary details which was a nice surprise! Everything was done in timely manner. Even was nice enough to add a complimentary details which was a nice surprise! More

40000 mile service was quick. Drop off was simple. No waiting. Check out was also very easy. Customer service was excellent! Thank you for everything! waiting. Check out was also very easy. Customer service was excellent! Thank you for everything! More

Was very impressed with the transparency in the process of leasing a new 2021 Q7. While many other dealerships played games to see how much they could get me to pay (I get it, I’m in sales, and you should of leasing a new 2021 Q7. While many other dealerships played games to see how much they could get me to pay (I get it, I’m in sales, and you should push for the highest price possible), Audi Palo Alto was quickly willing to make a deal at a reasonable price without wasting my time. I dealt with Eric Gonzalez who was knowledgeable, businesslike and respectful of my time. Would highly recommend anyone reaching out to Eric to assist in acquiring a new Audi. More

Very smooth experience overall, work was completed before promised and car was sparkly clean when picked up. I waited less than 10 minutes in total for pickup and dropoff combined. promised and car was sparkly clean when picked up. I waited less than 10 minutes in total for pickup and dropoff combined. More

Poor experience with sales, finance, and service departments. Our lease expiry was coming up. Called Audi Palo Alto about two cars on lot. The one that was there was not quite what we wanted. Other departments. Our lease expiry was coming up. Called Audi Palo Alto about two cars on lot. The one that was there was not quite what we wanted. Other got purchased between calling at 9 AM and our test drive appointment at 10 AM. Sales guy never returned our calls about other options. Ended up leasing new Audi through Audi Stevens Creek (they were pretty good actually). Have been trying to get a hold of Audi PA's Finance team for over a month now to get balance of our Audi Care refunded. Numerous calls, no replies. Even had someone from Audi Financial call on our behalf. Ignored them too. In addition, my wife had numerous issues with getting her Q5 serviced here over the years (no heads up parts were not available for recall appointments, routine stuff taking multiple trips, etc.). All in all, just a poor experience with this dealership all around. Will not use for service or next lease again. More