Audi Palo Alto

Had a great inventory. Convenient and very workable. Liked that we could fly into Palo Alto airport and they were about a mile away and would come pick us up. sam was great and very nice to work with. Liked that we could fly into Palo Alto airport and they were about a mile away and would come pick us up. sam was great and very nice to work with. More

Run away. Very shady. Traveled from Sacramanto to purchase a CPO A5 cabriolet. In reviewing the paperwork we saw that they replaced one of the tires creating a 5/32 differential in size from the othe purchase a CPO A5 cabriolet. In reviewing the paperwork we saw that they replaced one of the tires creating a 5/32 differential in size from the other three. Guaranteed to screw up the drive train. They need to replace all four tires but refused. Manager treated my wife like dirt. I have already bought one car here but will never return. More

Prompt service. Like the use of video to communicate on issues with my car. Very communicative in terns of status and ETA of pick-up. issues with my car. Very communicative in terns of status and ETA of pick-up. More

Excellent and friendly service as always. From Sales to Service prepping the car and Finance, exceptional quality all the way around. Thanks so much to the Audi Palo Alto Team! Service prepping the car and Finance, exceptional quality all the way around. Thanks so much to the Audi Palo Alto Team! More

We worked with Quan Huang at Audi Palo Alto. Quan worked very hard to ensure that everything went perfectly. He also gave us assistance in contacting Audi customer service for special arrangements. Those ar very hard to ensure that everything went perfectly. He also gave us assistance in contacting Audi customer service for special arrangements. Those arrangements made huge difference in our overall experience. Thanks to Quan’s excellent customer service we rate Quan and Audi Palo Alto 5 Stars!! More

The Palo Alto Audi service department always takes great care of me and my S4 needs! Thanks John Su and his crew for exceptional customer service. care of me and my S4 needs! Thanks John Su and his crew for exceptional customer service. More

Excellent, committed sales service during complicated times. The follow through was always there. The quality of the sales experience matched the quality of the vehicle. times. The follow through was always there. The quality of the sales experience matched the quality of the vehicle. More

Great friendly service! Process was simple and smooth. Everything was done in timely manner. Even was nice enough to add a complimentary details which was a nice surprise! Everything was done in timely manner. Even was nice enough to add a complimentary details which was a nice surprise! More

40000 mile service was quick. Drop off was simple. No waiting. Check out was also very easy. Customer service was excellent! Thank you for everything! waiting. Check out was also very easy. Customer service was excellent! Thank you for everything! More

Was very impressed with the transparency in the process of leasing a new 2021 Q7. While many other dealerships played games to see how much they could get me to pay (I get it, I’m in sales, and you should of leasing a new 2021 Q7. While many other dealerships played games to see how much they could get me to pay (I get it, I’m in sales, and you should push for the highest price possible), Audi Palo Alto was quickly willing to make a deal at a reasonable price without wasting my time. I dealt with Eric Gonzalez who was knowledgeable, businesslike and respectful of my time. Would highly recommend anyone reaching out to Eric to assist in acquiring a new Audi. More