Audi Palo Alto

My experience at Audi Palo Alto was not great. I was communicating with someone from Audi via text at (650)666-3399. Messaging was not responsive enough. Also got left hanging in the middle of a convers communicating with someone from Audi via text at (650)666-3399. Messaging was not responsive enough. Also got left hanging in the middle of a conversation with no follow-up the next day. I requested to have a test drive the next morning and someone prompted it wouldn't be a problem and would connect me to their management team to confirm. I waited for an hour for his/her team and never got anything. So I text back to confirm for 5PM appointment and he/she responded it was confirmed. So after work, I stopped by Stevens Creek BMW before my appointment at 5PM with Audi Palo Alto. BMW was great and took care of me. But my time was limited due to my appointment. So when I arrived at Audi, the entrance inside to the showroom was taped off. As I waited by the doors, someone finally attended to my needs and told me I couldn't have had a 5PM appointment because they were closed at 5PM. I was extremely confused and showed messages to the person. The guy kindly checked the message and said he would pull the car up for me to check out. I requested to see the Q3 and A6, and he had asked if I have driven a Q3 and I responded yes. So I assumed he was going to pull the A6 out. But instead he pulled a Q3 out. So I requested to test drive the A6 instead since they were closing. The guy was busy and was not happy (which is understandable). So we waited around for 30 minutes, then Travis Brown came out to see what car I was interested in and had told me he and the other guy are with someone, and told me I could go to the back to look for the A6 until the other guy was able to pull the A6 out for me see. So we decided to go find the car. As time passed, I was basically left in the sun outside waiting for awhile. Annoyed with the situation, I was about to leave when Travis Brown came out after he had finished up with his customer. Travis then got the car I wanted to test drive and off I went. When I got back, I decided to get the car. Travis was great and he was willing to sell me the car that day and stayed very late. So after having signed and driven my car off the lot, I reviewed my credit score the next couple of days and to my surprise, the dealer pulled 2 hard inquiries on my credit report. I have never had that done before and wondered if it was due to Travis and Joseph not syncing up. Travis had came back with my credit score while waiting for Joseph to sign the agreement. And when Joseph came to finish the paperwork, he also pulled my credit check. Not sure if this is standard procedure, but I've never had this done at any other dealers. My experience honestly could have been better. If I had known the dealer was closed earlier, I would've came earlier. But the fact that someone had pretended that I was scheduled during closing was wrong. More

Repairs were fine; some issues with level of service The main work performed on the car was perfect and all is working fine. There were a few general issues which were less satisfactory: - Main issu The main work performed on the car was perfect and all is working fine. There were a few general issues which were less satisfactory: - Main issue was lack of sensitivity to coronavirus safety. Service representative wears mask below chin. Then, without mask, drives up in our car (windows closed), gets out and says "its been sanitized". Well, no --- driving it without a mask is the opposite of disinfecting. Would greatly appreciate the service representatives taking safety measures more seriously. - Minor issue: Multiple occurrences where the service center indicated they would reach out by some time, did not reach out and I was forced to call/text hours later. This exacerbates the issue that every contact was to inform me of some delay ("foreman needs to look at it tomorrow", "needs a part", "got the part but it was broken"). More