Audi Palo Alto

Horrible scheduling experience, poorly prepared Miserable service scheduling experience. I am long time Audi owner and it seems to get worse every time I have to bring the car in for service. The se Miserable service scheduling experience. I am long time Audi owner and it seems to get worse every time I have to bring the car in for service. The service itself performed is always fine, but scheduling is a mess. This time the supposed parts for recall were not ordered in advance and then delay is shipment resulted in 2 weeks of service for something that takes less than 1 day to complete. More

Excellent customer service The staff are very helpful and deliver great customer service. They clean the car at the end of service very nicely (not just hosing it down), and I l The staff are very helpful and deliver great customer service. They clean the car at the end of service very nicely (not just hosing it down), and I like the video inspection. I’m glad they are close to my place. More

Fast and essy Super easy to make appt and had no issues with being able to wait for the repair. Service writer was very nice and made sure everything got addressed Super easy to make appt and had no issues with being able to wait for the repair. Service writer was very nice and made sure everything got addressed properly. Would recommend these folks fir sure More

Efficient as always Very organized and efficient handling from pick up to drop off Issues discussed and options clearly stated. Seem to be very straight forward and h Very organized and efficient handling from pick up to drop off Issues discussed and options clearly stated. Seem to be very straight forward and have a good sense of each customer issue More

The people in the service area is great and they are always servicing you with a smile. They will listen everything you had to tell them and it’s a great place to bring your car down no doubt always servicing you with a smile. They will listen everything you had to tell them and it’s a great place to bring your car down no doubt More

Recall service appointment Although busy they still have the personal touch and the lounge area is comfortable with complimentary snacks and drinks if you need to wait like I di Although busy they still have the personal touch and the lounge area is comfortable with complimentary snacks and drinks if you need to wait like I did as it wasn’t a big job and took just over an hour and a half which included a valet More

Lease a car Luan Nguyen and Richard Yoneji were professional, helpful and friendly. I had a better price from another Audi’s dealership but I chose to lease my ca Luan Nguyen and Richard Yoneji were professional, helpful and friendly. I had a better price from another Audi’s dealership but I chose to lease my car from Palo Alto because of Luan and Richard. More

Good service for my flat tire, really wish a quicker response on the forgot item in the loaner's vehicle as there's no response after a week already. for my flat tire, really wish a quicker response on the forgot item in the loaner's vehicle as there's no response after a week already. More

Audi Palo Alto Purchased an A7 from Eric in internet sales. He was great and worked with me in every aspect. I would absolutely recommend coming here for your next Purchased an A7 from Eric in internet sales. He was great and worked with me in every aspect. I would absolutely recommend coming here for your next car. Thanks again Eric. More

Great experience No pressure no hassle sales experience. Radi was great to work with and I love my car. Easy very fast in and out process. There is clear focus on the No pressure no hassle sales experience. Radi was great to work with and I love my car. Easy very fast in and out process. There is clear focus on the customer experience at this dealership. Thank you. More