Rusnak/Pasadena Audi - Service Center

Rusnak customer service rating Johnny Borja was service representative. Superlative level of customer care.Couldn’t be more pleased with his attentiveness and follow through. Uber s Johnny Borja was service representative. Superlative level of customer care.Couldn’t be more pleased with his attentiveness and follow through. Uber service was excellent. More

Stellar Customer Service I took my S4 for service and, as usual, I received stellar customer service. Johnny Borja went above and beyond to ensure that my experience was top r I took my S4 for service and, as usual, I received stellar customer service. Johnny Borja went above and beyond to ensure that my experience was top rate. Although I have always received great service from the Audi service department, this experience by far surpassed my expectations. Johnny Borja was beyond exceptional. Next time my car is due for service I will definitely request Johnny as my service advisor. More

Great assistance every time I appreciate the staff they always make ways to help us in every way. Jose always is there with a smile on his face giving that positivity and making I appreciate the staff they always make ways to help us in every way. Jose always is there with a smile on his face giving that positivity and making one feel at home More

Great Service Johnny Borja I would say is the Best service Specialist. He is very courteous and helpful. It’s one of the reasons why I always get our cars from you Johnny Borja I would say is the Best service Specialist. He is very courteous and helpful. It’s one of the reasons why I always get our cars from you. More

Salesman saved service call Took Q7 to Rusnak for oil change & 20K mile checkup. Arrived without an appointment, parked in service area & stood near outside service desk. Stood t Took Q7 to Rusnak for oil change & 20K mile checkup. Arrived without an appointment, parked in service area & stood near outside service desk. Stood there about 5 minutes while service reps talked to a Hispanic Lady at stand, who I assumed, was in charge. Got a little annoyed because, not only didn't she say anything to me, she didn't acknowledge my presence. She walked pass me, so she had to see me there. Before leaving, which I was about to, I went inside and asked Ian if anybody could help me. Ian handled everything. He took my info, arranged for the vehicle's service & arranged a ride home for me. Also, contacted me when vehicle was done & arranged ride back to dealership. Can't say enough good things about his service. The lady at the desk needs retraining. Rusnak was a few minutes away from losing me forever as a customer. Nobody is too busy to say, "I'll be with you in a few minutes." More

Gave me reason to worry Took my Q3 in for its 35K service, I was treated great and everything went well. I knew I had a bad wiper blade in the back that had half the rubber h Took my Q3 in for its 35K service, I was treated great and everything went well. I knew I had a bad wiper blade in the back that had half the rubber hanging from it. I double checked that they would check out my blades and they said yes. When I went to pick up my vehicle I checked the paperwork and it didn’t show that they replaced a wiper blade. It said they checked it. So when my car came out I checked it and it had the old ripped blade still on it. my question is... if they didn’t catch an obvious thing like this, what else did they skip over on a $500 service? I bought a new blade and they replaced it while I waited. I know it’s a wiper blade but I left thinking, what else didn’t they check? not a good experience. More

Fast, reliable and efficient Friendly and easy. I was greeted with a warm welcome, great and professional attitude from Mr. Johnny Borja. A truly great asset for this company. Th Friendly and easy. I was greeted with a warm welcome, great and professional attitude from Mr. Johnny Borja. A truly great asset for this company. Thank you very much! More

Amazing experience Everything was quick and easy, staff is great and helpful! I highly recommend! They were very friendly, and everything was done smoothly. Amazing serv Everything was quick and easy, staff is great and helpful! I highly recommend! They were very friendly, and everything was done smoothly. Amazing service, amazing staff. More

Great service! My service guy was a polite as could be. He was patient and really listened to me. Loved the loaner car and my car all washed when I picked it up. My service guy was a polite as could be. He was patient and really listened to me. Loved the loaner car and my car all washed when I picked it up. More

Great service dept Fast and friendly service. Easy to make appointments. Checked tires and brakes beside fixing the recall. Johnny Borja the service rep was wonderful. F Fast and friendly service. Easy to make appointments. Checked tires and brakes beside fixing the recall. Johnny Borja the service rep was wonderful. Free car wash could of been better but it’s free. Quiet and easy location. I would highly recommend the dealership. More