Audi Peabody

Brought the car in with a malfunctioning A/C, it took Audi Pebody several days to diagnose and fix the problem. While the car was in the shop, they also tried to address a navigation system issue. I will Audi Pebody several days to diagnose and fix the problem. While the car was in the shop, they also tried to address a navigation system issue. I will skip all the details, but after over a month of mostly unanswered calls and text messages, they told me they couldn’t fix it. Finally, I asked to return the car with the defective navigation system. The weird part is that when I got back the car, the navigation system was working! During all this time, I wasn’t offered a substitute car or a rental car (I asked for one and they told me they didn’t have a car available). Clueless team, dreadful communication, and overall poor service. More

The staff was very attentive and friendly. The dealership was very clean and comfortable with coffee and water while you wait The dealership was very clean and comfortable with coffee and water while you wait More

The dealership is very clean and nice. The staff is also very helpful and friendly. The staff is also very helpful and friendly. More

Sales person was very helpful and did not push me to buy. He allowed me the time to evaluate between two models. When I picked up the car he spent uninterrupted time showing me all the aspects of what the ca He allowed me the time to evaluate between two models. When I picked up the car he spent uninterrupted time showing me all the aspects of what the car has to offer. More

This dealership is great. The people there are very friendly and helpful. Jim M is wonderful to deal with. He is very friendly and helpful. The people there are very friendly and helpful. Jim M is wonderful to deal with. He is very friendly and helpful. More

They’re always polite & run on time. I live in Burlington but make the trip to Peabody for a less pretentious experience. I was happy that they had tires in stock so I didn’t have to res I live in Burlington but make the trip to Peabody for a less pretentious experience. I was happy that they had tires in stock so I didn’t have to reschedule. Working with Joe Faria as my service advisor I feel well taken care of and not taken advantage of. More

Superb service. Made the whole process enjoyable. Delighted with the result. Thank you. My sixth audi. Made the whole process enjoyable. Delighted with the result. Thank you. My sixth audi. More

Service here is professional with care and concern for your car as well as your personal wellbeing. They aim to please and do it well. Service advisors are amazing. We use Joe when he is available and he your car as well as your personal wellbeing. They aim to please and do it well. Service advisors are amazing. We use Joe when he is available and he never disappoints! More

I was quoted $375 to have my transmission serviced and was told that there would be an additional 15% discount for Saturday. I made an appointment for the following Saturday. When I brought the car in I was told that there would be an additional 15% discount for Saturday. I made an appointment for the following Saturday. When I brought the car in I was quoted $500-$600 for the service. When I complained, the service advisor looked at his computer and said the price I had been quoted was the price I would pay. The impression I got is that the service advisors are paid a percentage of charges above standard. Also when I picked up the car there were bird droppings on it that were there when I dropped it off which tells me that it wasn't washed very well. More

Nick P is an awesome person to work with and always makes sure I am taken care of when I come in for service! sure I am taken care of when I come in for service! More