Audi Peabody

The sales experience at Audi Peabody was great! Carrigan and Mike were exceptional. They were respectful and as a first-time Audi owner, made me feel welcomed and respected. My experience with fina Carrigan and Mike were exceptional. They were respectful and as a first-time Audi owner, made me feel welcomed and respected. My experience with finance was Ok but I felt not quite up to par, so I provided some constructive feedback. Overall a great dealership though and I would buy again here without hesitation. More

When I drove into the service bay, Jim Miscioscia greeted me promptly for my 7:45 a.m. 70,000 mile service appointment for my Audi A3. He explained what would be done and invited me to wait in the lounge. ( me promptly for my 7:45 a.m. 70,000 mile service appointment for my Audi A3. He explained what would be done and invited me to wait in the lounge. ( I always like to wait in the lounge although they do offer the option when you make your appointment to have a loaner car.) The lounge is clean, comfortable, has free wifi, and has plenty of teas, freshly brewed Starbucks coffee, and cold seltzers, Coca Cola, and water in bottles and cans, and chips. The showroom was also clean and I enjoyed seeing some 2026 Audis and speaking with a very nice sales person (I think his name is Karl). As I was waiting I got a text message with a helpful video showing that the tech person had spotted two tires that were worn and needed replacing. The video showed closeups of him actually measuring each of the four tires and explaining each measurement. Jim then dropped by and explained the need for replacing the two back tires, and mounting and balancing them and rotating the tires. Jim clearly explained what this would cost, as well as the overall cost. I said I wanted to have the tires done, even if it meant waiting longer for the tires to be brought over to the dealership in a few hours. A few minutes later, however, Jim said he did some checking and found that they actually had the tires in stock for a customer who was having service next week, so they would be able to put them on my Audi right away. I was so impressed that Jim was able to do this to save me a lot of time. Later Jim returned to say the service was completed and the car was being washed and would be ready in 10 minutes. When I met him a few minutes later he went over the bill and also explained that the new tires had a two year warranty on them and I was all set for another year. I bought my A3 from Audi Peabody and have loved driving it, and bringing in for service that is straightforward, honest, and professional. Jim explains everything very well, and I love working with him. Keep up the great work, Audi Peabody! More

Audi Peabody performed phenomenally in handling a near-crisis situation with my 2015 Q3. A rusted-out control arm broke down thru the coil spring, causing it to drag on the street with an imminent da near-crisis situation with my 2015 Q3. A rusted-out control arm broke down thru the coil spring, causing it to drag on the street with an imminent danger. My car was towed to Peabody from Boston, checked immediately @ dealership & scheduled for repair & complete inspection. Within the next 2 days, parts were replaced to full safety levels. On top of a quick repair turnaround, they installed 4 new tires, balanced & aligned, and completed an oil change as I requested. Please compliment Service Advisor Raymond Baez for his professional & courteous management of my whole dilemma. Had there been an Audi loaner available, it would’ve been a huge help! However, Mr. Baez recommended an Enterprise rental office nearby, and facilitated my Uber ride from dealership to rental office on the spot. I’m very grateful to Audi Peabody for this exceptional service! More

Raymond and everyone at Audi Peabody make it so easy when my car needs repairs. They keep me up to date and have the friendliest customer service out of all dealerships I’ve experienced. They are simply the my car needs repairs. They keep me up to date and have the friendliest customer service out of all dealerships I’ve experienced. They are simply the best! More

Customer service is perfect. The service department was running very slow today. Took 2 & 1/2 hours for an oil change!!! The service department was running very slow today. Took 2 & 1/2 hours for an oil change!!! More

The showroom is clean as well as the waiting area which is well stocked with snacks and drinks. is well stocked with snacks and drinks. More

Audi of peabody is great! Karl is the best over there! Everything was smooth no issues and great customer service all around! I highly recommend anyone looking for a great car Karl is the best over there! Everything was smooth no issues and great customer service all around! I highly recommend anyone looking for a great car to contact Karl and stop in at audi of Peabody you will not be disappointed More

Love the car, excellent dealership, excellent sales persons. It is the third Audi that I have purchased from them in the last 10 years persons. It is the third Audi that I have purchased from them in the last 10 years More

Nick P in service is always a pleasure to work with and I appreciate how well he communicates status and expectations. With my recent service visit, I received a video reviewing status of my vehicle inspecti appreciate how well he communicates status and expectations. With my recent service visit, I received a video reviewing status of my vehicle inspection components (brake pads, tires tread, etc). Nice touch! More

Jason in sales was very responsive and professional. Fully explained the process (out of state purchase) and made me feel comfortable with the transaction. Dealing with Matt in finance was very smooth a Fully explained the process (out of state purchase) and made me feel comfortable with the transaction. Dealing with Matt in finance was very smooth and clear. Glad he convinced me of the value of adding a warranty. Delivery to NH was on time and without any issues. More