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Audi Peabody

Peabody, MA

4.6
420 Reviews
Call Dealership (978) 739-8888

252 Andover Street

Peabody, MA

01960

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420 Reviews of Audi Peabody

September 29, 2023

Outstanding experience! Ken provided excellent service! He was very professional and knowledgeable about the Audi Q8. It was an all around excellent experience and a pleasur More

by Jburke47
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ken Cormier
Report | Print
Oct 04, 2023 -

Audi Peabody responded

Congratulations on your new vehicle! We are thrilled that Ken provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

Helpful
September 29, 2023

Chris was great at identifying the issues with my car and resolving them quickly. Thanks Chris! More

by Curt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Meoli
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Oct 04, 2023 -

Audi Peabody responded

It's wonderful to hear that Chris was able to identify and resolve the issues with your car quickly. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
September 27, 2023

Good service appointment yesterday with Audi Peaboby. I bounce between Peaboby and Naples FL and they’re both good. More

by msherman48
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Baez
Report | Print
Sep 28, 2023 -

Audi Peabody responded

We are glad we could help!

Helpful
September 26, 2023

Took over 3 hours for a service, I was told it would be less than 2, then at the last minute they told me I needed tires More

by Not happy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know
Report | Print
Sep 27, 2023 -

Audi Peabody responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jan 10, 2024 -

Audi Peabody responded

I apologize for the inconvenience you experienced during your service. We understand your frustration with the extended wait time and the unexpected need for tires. We take your feedback seriously and will investigate this issue to prevent such delays and miscommunication in the future. Please feel free to share more details or contact our customer service for further assistance. Your satisfaction is important to us, and we're committed to improving your experience.

Helpful
September 23, 2023

Great dealership, service department is amazing, i highly recommend it for anyone looking to buy an Audi More

by Dann055
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Holroyd, Justin Bizjak, Matt Downs, Sal Celaya, Kern Christopher, Mark Haugen, Keith Gouveia, Carl Carneiro, Richard Malagodi, Ivan Gerardo
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Sep 26, 2023 -

Audi Peabody responded

It's truly wonderful to hear that you had an amazing experience with Audi Peabody. Thank you for sharing your glowing review! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
September 22, 2023

Great service & communication. Was a little bummed that my windshield fluid wasn't filled as I thought all fluids would be checked and filled. Also was coaxed thru a text from yo More

by s.soniajohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Masciola
Report | Print
Oct 11, 2023 -

Audi Peabody responded

I'm sorry to hear about your experience. It's important for us to address your concerns. We apologize for the oversight with your windshield fluid and the confusion about the discount. Please contact our customer service team, and we'll make sure to resolve these issues and ensure you have a better experience in the future. Thank you for bringing this to our attention. Jakob Guggenthaler General Manager JGuggenthaler@group1auto.com

Helpful
September 21, 2023

I have a 2013 Audi Allroad that I bought from Audi Peabody. It had a leak over the driver side floor so I took it to two shops for a diagnosis and finally took it to Audi Peabody, where they diagnosed More

by jcward66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor, Christopher Meolli
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Sep 24, 2023 -

Audi Peabody responded

Thank you for choosing Audi Peabody! It was our pleasure to take care of your automotive needs. We also want to say thank you for acknowledging Chris and his dedication to providing you with an excellent service experience. We look forward to your next visit!

Helpful
September 18, 2023

Raymond from the service department is excellent! Expectational customer service and exceeded customer expectations. Friendly, professional and solid communication skills. More

by am3comit31@comcast.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Baez from the service department is excellent! Expectational customer service and exceeded customer expectations. Friendly, professional and solid communication skills.
Report | Print
Sep 21, 2023 -

Audi Peabody responded

It's wonderful to hear that Raymond provided you with exceptional customer service and exceeded your expectations. We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
September 18, 2023

Excellent customer service. Only complaint is 45 minute wait for car wash when service was completed. More

by craig.p.lavallee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cynthia Budzianowski
Report | Print
Sep 21, 2023 -

Audi Peabody responded

It's wonderful to hear that you received excellent customer service during your visit. We understand your frustration with the 45-minute wait for a car wash after your service was completed. We appreciate your feedback on the things we need to improve on. We will look forward to the pleasure of your business again!

Helpful
September 11, 2023

They were good about being prompt about getting me service and inspection results with attached video More

by Radius314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Meoli
Report | Print
Sep 14, 2023 -

Audi Peabody responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
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