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Audi Peabody
Peabody, MA
631 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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631 Reviews of Audi Peabody
August 28, 2015
Excellent Service The service department is second to none. Always accommodating and the quality of the service/maintenance of my A7 is spot-on. Scott was great at answ The service department is second to none. Always accommodating and the quality of the service/maintenance of my A7 is spot-on. Scott was great at answering my questions and concerns. A very good team. More
by Gordon C
Employees Worked With
Jared, Scott Davis
August 26, 2015
Excellent Service Department On my 8th Audi in 35 years so I've dealt with a number of Audi service departments. Since purchasing my current A6 in fall of '13 I've used IRA Aud On my 8th Audi in 35 years so I've dealt with a number of Audi service departments. Since purchasing my current A6 in fall of '13 I've used IRA Audi for service and am very satisfied with the IRA Service experience. All the techs have gotten the work done right the first time, and when promised. Additionally Scott Coon, the service advisor has been exceptional in scheduling appointments, detailing what needs to be done, and ensuring complete satisfaction. Best Audi Service around More
by Joe V
Employees Worked With
Scott Coon
August 10, 2015
35000 mile service from the time you drive in go through the paper work the staff was nothing shot of perfect ! , very professional ! especially Scott Coon my advisor he from the time you drive in go through the paper work the staff was nothing shot of perfect ! , very professional ! especially Scott Coon my advisor he made the experience smooth and seamless. this AUDI is where you want to go !!! IRA AUDI has it right , BRAVO !!!! More
by Joe Willette
Employees Worked With
Scott Coon
August 09, 2015
Love my new Q5 I just picked my Q5 today and is totally satisfied with the overall experience. The car is spotless and clean. Marc Gordon our salesperson really did I just picked my Q5 today and is totally satisfied with the overall experience. The car is spotless and clean. Marc Gordon our salesperson really did a good job at delivering the final product. He was patient with us throughout the whole process and helped us to get a fair and great deal. We appreciate everything he has done for us. More
by bigmak978
Employees Worked With
Marc Gordon
February 26, 2015
5 years of outstanding service I've had my 2010 A6 for just over 5 years with all my required service and occasional repairs serviced at IRA. Russell is great to work with - he get I've had my 2010 A6 for just over 5 years with all my required service and occasional repairs serviced at IRA. Russell is great to work with - he gets the work don't quickly and completely. I trust his recommendations. More
by ChrisMac
Employees Worked With
Russell Parolisi
January 12, 2015
Efficient, performance, obsessive focus on detail- I am pleased to recommend Ira Audi service to anyone who owns one of these brilliant motor cars. The level of service extends beyond their fine attent I am pleased to recommend Ira Audi service to anyone who owns one of these brilliant motor cars. The level of service extends beyond their fine attention to the machine and directly to the person driving it. The staff were engaging and dedicated to providing me with an exceptional, comfortable and convenient experience. When you buy an Audi, you are clearly making a choice to invest in the quality of the vehicle and, as it turns out, you get service to match. Ask for Scott.... More
by jvogel
Employees Worked With
Scott Coon
January 10, 2015
car barley has heat i purchased a 2005 bmw 545i from them. the car only has heat on the highway, and I live 20 minutes from the highway so its a problem in the winter. i purchased a 2005 bmw 545i from them. the car only has heat on the highway, and I live 20 minutes from the highway so its a problem in the winter. I brought the car back and they were thrilled to fix it no problems. when I called to check on it no one would answer or call me back "Russell" so I took It upon myself to find my car. found my car sent out to another bmw dealer witch was more then happy to call me back within minutes of leaving a voice mail and update me. bmw told me when the car was done but it took audi from noon time till 3pm the next day to pick up my car. after picking up my car I made it not even 1 mile and the heat quit. I called ira back and they told me to bring it to the bmw dealer and have them diagnose it. after they diagnosed it I called and called 5 to 6 times a day for 2 days leaving voice mails with no calls back. I called the audi sales department that I just purchased the car from they sent a email while I was on the phone to the sevice department and they called me back within 2 minutes of the message being sent. now that bmw diagnosed the car as a heater core the dealer will not answer the phone for me. I got through one time and they said they would call me back. so I spent $13000 and they will not fix it when they are the ones who gave me a 60 day 2500 mile warrantee. I believe there just trying to push me out of my warrantee so this review will be updated if they decide to fix the car. update: car went to bmw of Peabody centennial drive got the car back and it still had no heat. drove it straight to the dealer like I was told to where I took the shop foreman for a ride showed him the issue and he said it proubly needs a heater core. IRA audi then sent me to bmw of stratum where they diagnosed it as a water pump and radiator hose. picked up the car got of the highway and drove for 10 minutes. still very poor heat. went to Walmart and got a thermometer and stuck it in the vent and blasted the heat. The heats coming out of the vent at 95 *F. I instantly turned around and brought it into the service bay where they agreed that there was a problem. they gave me a rental witch was also a bmw and when I put the thermometer in the vent it was about 165* f. 3 days later I get a call saying the car is not broken and that's the way its suppose to be. "its a anti fatigue feature " and they explained to me that the heat is designed to be on the feet or defrost and was told not to use the vents cause they are not made for heat. More
by chris bova
Employees Worked With
benjamin dolossantos, Russell Parolisi
August 26, 2014
Six years of service Since purchasing first new Audi back in 2009, our family has had nothing but good things to say about Ira Audi Service. The staff at all levels and fu Since purchasing first new Audi back in 2009, our family has had nothing but good things to say about Ira Audi Service. The staff at all levels and functions that I have interacted with have been courteous and helpful. I remember one experience where I purchased a quart of motor oil. A service advisor had me bring car to bay so a service man could add it to my engine free of charge. I have never experienced service at that level anywhere else. More
by ronald.viola.1
Employees Worked With
Scott Davis
April 14, 2014
Problem resolved I bought my car in with disappointment and I was very concerned. All of my my issues are resolved thanks to Scotty. Although I was frustrated because I bought my car in with disappointment and I was very concerned. All of my my issues are resolved thanks to Scotty. Although I was frustrated because I had to bring my car back twice, when I left the second time I was assured that my vehicle would be fixed properly and I left feeling happy. And the end result was my vehicle was fixed to my satisfaction. Kudos to Kern he is one of the best Audi technicians that ever worked on my vehicle and this is my 7th Audi. More
by cocojones3570
Employees Worked With
Scott Coon
February 17, 2014
Had a great experience with Henry. Seemed very knowlegeable about the vehicle. Took his time with us, not only on the day we came to the dealership, but also on the morning of the delivery of the knowlegeable about the vehicle. Took his time with us, not only on the day we came to the dealership, but also on the morning of the delivery of the vehicle to us (which he so kindly delivered at a time convenient for us, despite being a long drive, and far away!) Although a brief encounter with Russell Joe, he was very pleasant and worked to get all the paperwork completed promptly. A very courtesy group of people at Ira Audi. More
by mkpilcher
Employees Worked With
Russell Joe, Henry Sudnovsky
