This review is on AutoNation store or Audi, Peoria, located at 16900 N 88th Dr, Peoria, AZ 85382
I was shopping for their used car inventory and in talks (constant exchange of e-mails) with one of the sales representative, Todd Stamps. In agreement with his General Manager, Todd Stamps, sends an e-mail out to me agreeing on a certain price. We agree to close the deal. The next day, 10/13/2013, I visit the dealership, Audi Peoria, to close my deal and drive-out in my new wagon. We start with the paper work and here comes the blow! The Finance Manager (casually addressed Joe) disapproves at the last minute stating there is some mistake in numbers.. More so, his verbal tone, language and pitch was rude and insulting. General Manager, under whose consent the numbers were agreed upon also backed off at that minute. They goofed-up on the numbers, they should ideally make it up by making some adjustments owing to their mistake, instead, they show unprofessionalism, unethical behavior and humiliate the customer with their attitude.
This dealership needs to start from the scratch on building and retaining customer relationships. Not every customer comes with a big pocket to purchase an Audi. If so, please do not keep other brands.. I am a sole bread earner for my 4-member family. An extra stretch on money spending needs multiple thoughts, they are a dealership dealing in premium cars, a small difference owing to their own oversight/ mistake can be made up easily else where. Courtesy and ethics demand, they should honor their e-mail in black and white or meet somewhere in an amicable way.