Audi Pittsburgh, A #1 Cochran Premier Brand

No issues - I got the car back the same day. No major work was needed. No major work was needed. More

We always get excellent service at Cochran Audi. Patrick always makes sure we are well informed and that we leave very satisfied. He's been great to us. The communication is excellent. I like the vi Patrick always makes sure we are well informed and that we leave very satisfied. He's been great to us. The communication is excellent. I like the videos from the technician. More

Pat MCcullough is No. 1 in my book! Great service and timing. I shop in the area while car is serviced. Ideal! 1 in my book! Great service and timing. I shop in the area while car is serviced. Ideal! More

The dealership was professional and things went smoothly for having our car inspected and returned. for having our car inspected and returned. More

- Bought my 2019 A4 from them with 2. 5k miles on it. - They did 4 years of Audi Care maintenance on it. The transmission went bad at 37k miles. - Out of warranty? Yes. - I ask wheth 5k miles on it. - They did 4 years of Audi Care maintenance on it. The transmission went bad at 37k miles. - Out of warranty? Yes. - I ask whether Audi would do anything to help me, and I was flatly told no. I spent 2 weeks trying to get updates, bouncing around phone systems, leaving messages that weren’t acknowledged. Had they answered my questions and not been shady, I wouldn’t have badgered them the way I ended up doing. I NEVER have to treat a business like that. I have done support work and know what is expected and would never want to go this route. Every timeline they gave me for it being finished was wrong and never updated me when it changed — hence the badgering. Their original estimate ended up being wrong by a week. The one bright spot is they got me a loaner, after bugging them, at about a week and a half at their location (the pick-up notice said it had a full tank — it actually had about 1/3 of a tank and the car was filthy on the outside). When I picked up my car, it had bird droppings on it and the low-fuel warning light was on. Super classy right there. I’m selling the car tomorrow to recoup the $8k+ repair bill. Considering that Audi is clearly violating Right To Repair regulations with this car (a local independent import expert couldn’t even determine which type of transmission fluid it takes and, therefore, didn’t want to touch it, period), it’s a painful but easy decision to sell it and never buy Audi again. Audi of Pittsburgh can breathe a sigh of relief because I will never call them or darken their door again. Likely no one else who asks me about them or Cochran will, either. I loved driving the car, but everything else involved has been a nightmare. Worst business relationship ever. Zero Stars would be more accurate. More

The service guy was very helpful in finding the part that I need for car. I need for car. More

Kurt Schuster was a phenomenal sales representative and helped me find the right car. He went above and beyond to make sure I have a great experience. helped me find the right car. He went above and beyond to make sure I have a great experience. More

The service manager was great and took excellent care of my needs. I appreciate the level of detail and quick response when I needed questions answered. my needs. I appreciate the level of detail and quick response when I needed questions answered. More

Your service department is excellent . In fact a friend wanted me to get a Lexus so I went to look. They don’t send videos of the work they are doing and I would have leave Patrick., the p In fact a friend wanted me to get a Lexus so I went to look. They don’t send videos of the work they are doing and I would have leave Patrick., the perfect service manager! More

Car was repaired in a timely fashion, Dave the service person was polite and honest. It is always a pleasure to see Mary Jo. person was polite and honest. It is always a pleasure to see Mary Jo. More