Audi Plano

Got an excellent service. The agent Ms McKenzie provided support and pointed out what needs to be done to the car. The agent Ms McKenzie provided support and pointed out what needs to be done to the car. More

I was in a negative equity situation after NOT purchasing my last vehicle at Audi Plano (as I had the 2 prior to that). I was looking for a lease to help out. At first, it didn't look promising, but my file my last vehicle at Audi Plano (as I had the 2 prior to that). I was looking for a lease to help out. At first, it didn't look promising, but my file must have made it across Ricky Abram's desk, and he reached out as the salesperson (now Director) whom I previously worked with. He ran numbers, found me a great deal, and I was sold the same day (within 2 hours)... Ben Chen and Harman Hamad were also instrumental in assisting with the deal. I was not oversold and purchased only what I needed with clear expectations and honest feedback. Highly, highly recommend. Lesson learned my friends! Go check them out! More

Sonja was very knowledgeable and helpful when I purchased my new Audi. I needed a car that would fit my particular requirements and she was very patient as I test drove several different models. Due to Sonja my new Audi. I needed a car that would fit my particular requirements and she was very patient as I test drove several different models. Due to Sonja’s advice I feel I purchased the perfect car for me! More

Great service and excellent quality of work. Took good care of me. Keep me informer the hole time. Took good care of me. Keep me informer the hole time. More

My Audi recently required service. My advisor/customer service person was Mackenzie. Mackenzie immediately reserved a rental car and a date/time for repair. She was courteous and p My advisor/customer service person was Mackenzie. Mackenzie immediately reserved a rental car and a date/time for repair. She was courteous and professional and kept me advised of repair status. My vehicle was repaired in a timely manor. I give Mackenzie and the service department five stars for sure! As the “face” of Audi Meghan was exceptional. More

My Audi needed repair and Mackenzie was my shop advisor. Mackenzie was professional and courteous. She established a day and time as well as reserved a loaner car. Mackenzie kept me advised regarding th Mackenzie was professional and courteous. She established a day and time as well as reserved a loaner car. Mackenzie kept me advised regarding the repair status. The shop provided a video of the repairs after completion which was a great direct of information. More

Kevin Burk was my service manager. He did an excellent job of explaining what the software update was about and how would it take. The dealership was experiencing electricity cuts so I He did an excellent job of explaining what the software update was about and how would it take. The dealership was experiencing electricity cuts so I left my car with Kevin. There was a noise concern from the front of the car too. Kevin got everything taken care of and delivered the car before the advised due date. Totally recommend Audi Plano and Kevin Burk to anyone who is looking to get their Audi serviced. Really appreciated Kevin's patience and calm service that made the servuxe experience pleasant More

Easy place to do business with very kind and communicative staff members. Will continue to use for service needs. communicative staff members. Will continue to use for service needs. More