Audi Plano

Outstanding experience. Debbie was great at shaping a great deal for me to get what I wanted and Jose gave me the numbers I wanted. It couldn't have gotten better! great deal for me to get what I wanted and Jose gave me the numbers I wanted. It couldn't have gotten better! More

Had the car struck by a stone which punctured the aux radiator. Debbie, although with sales, had everything taken care of since I had purchased the car from her. She arranged for a loaner to be sent to radiator. Debbie, although with sales, had everything taken care of since I had purchased the car from her. She arranged for a loaner to be sent to me 60 miles away from the dealership while the car was being worked on at the dealership. Never had that kind of an experience before! They do everything to keep you happy. Awesome professionals! More

I had such a wonderful experience with Rich. He took time for me even making sure I was comfortable over the weekend while waiting on my car to arrive. I commend Rich for all he has done and I appreciate him for me even making sure I was comfortable over the weekend while waiting on my car to arrive. I commend Rich for all he has done and I appreciate him tolerating my anxiety/anticipation . Rich Rocks! More

Robert is a gem!! He was wonderfully informative & personable during my most recent visit. I was having my SUV serviced in preparation for my long 1600+ mile trip (one-way) to FL. He consistently prov personable during my most recent visit. I was having my SUV serviced in preparation for my long 1600+ mile trip (one-way) to FL. He consistently provides excellent service, Audi knowledge & he doesn't hesitate to share that additional information with me when I inquire about performance & options my Q7 provides. I don't hesitate to boast about my fantastic experiences with Robert & Boardwalk Audi, when sharing with others. Thank you for maintaining excellent customer service. I love it!! More

I just purchased my third Audi from Audi of Plano and as always the facility was amazing but the customer service was outstanding! My sales rep was Alex Bieniek... He represents great audi knowledge but a always the facility was amazing but the customer service was outstanding! My sales rep was Alex Bieniek... He represents great audi knowledge but also stellar customer service. Customer service is a rarity these days but Alex went above and beyond to ensue that he put me in a vehicle that was right for me but also having all the bells and whistles that one expects from a high end vehicle. To would recommend working Alex Bieniek any chance you get. You'll receive quality and attentiveness that you look for when making a purchase like this! Thanks Alex for all your help!!! More

Kim was so kind throughout my buying/leasing experience. He was very down to earth, as well as the other employees that work at Audi Plano. Love my new Audi A5 and very happy with my decision thanks to my s He was very down to earth, as well as the other employees that work at Audi Plano. Love my new Audi A5 and very happy with my decision thanks to my salesperson and Audi Plano!! More

Robert Manning was very honest about the service required and took the time to thoroughly answer all my questions. The rest of the team was also very courteous and efficient. and took the time to thoroughly answer all my questions. The rest of the team was also very courteous and efficient. More

Wow! What an excellent experience at Boardwalk Audi! The staff here is truly exceptional. They set the standards of professionalism higher than any dealership I have previously worked with. I have honestly staff here is truly exceptional. They set the standards of professionalism higher than any dealership I have previously worked with. I have honestly never had anything less than the best experience with this store. I was immediately greeted by a sales manager, Jeff Hummel, who was incredibly friendly and knew just how to calm my nerves and lower any defenses I may have had walking into the store. He immediately offered me a beverage and gave me a tour of the facility showing me important areas of the dealership. He never pointed me in the direction of something, he accompanied me to the necessary area. He was absolutely outstanding. I couldn't believe a sales manager was so accommodating and readily accessible, there was no hesitation in his approach. This gentleman exudes genuineness and professionalism. He immediately connected me with a sales person, Debbie McNeilly, who was absolutely wonderful! She is one of the friendliest people I have ever met. She listened to all of the most important needs I expressed and paid attention to even the most minor details. She took the time to walk through every detail with me, educating me on things I was unfamiliar with. She never made me feel rushed, or silly, as a matter of fact, I felt such a connection, it seemed as though I was a guest in her home, SO accommodating. She has maintained this even after the car buying experience, and has made me feel like so much more than just a number. Furthermore, Mitch Henson introduced himself and spoke to me further about the details of the process as I asked Debbie to speak with a sales manager to meet someone "behind the scenes". He was such a warm, friendly gentleman who made me feel even more at ease about the whole process. Mitch, like everyone else at Audi went above and beyond to make this car buying experience one of a kind! He also spent plenty of time going over things in detail which was helpful as my husband was not here for this experience and I didn't ever feel as though I was doing it alone, thanks to Mitch! He knew the right combination of what was important and how to reach this place, and shared ony the necessary information which made this experience exceptional-as my time is precious! At one point Mitch had to step away, and when he did so, he asked Jose Herrera to continue explaining some of the process to me. Jose was such a delight to work with as well! His personality was incredible and you could definitely tell he is extremely passionate about what he does with Audi. He was extremely knowledgable, and much like all of the staff, he went above and beyond any client's expectations! I felt as though I had known him forever. Lastly, Jose introduced me to Jeannette Sandin who completed the process. She was amazing, what a great end to a wonderful experience. She was incredibly down to earth and very knowledgeable. I didn't feel pressured or uncomfortable at any point with her. couldnt have asked for a better finance experience. Ultimately, I would like to say that Audi has a phenomenal team working at this dealership and they should all be recognized for their tremendous efforts. I have never experienced such an incredible, painless, and smooth car buying experience. These folks have this process 100% streamlined. Way to go Jeff Hummel, Debbie McNeilly, Mitch Henson, Jose Herrera, and Jeannette Sandin, you guys were phenomenal. I will continue to refer all family and friends to this store, as I have no doubt they will be taken care of. More

Rich was outstanding! He was very knowledgeable about Audi and other competing brands. He sayed way after closing time to make sure that we were completley satisfied with our Car and knew how to operate Audi and other competing brands. He sayed way after closing time to make sure that we were completley satisfied with our Car and knew how to operate it! More

I highly recommend this dealership! My first attempt with Audi was with the Audi Dallas dealership on Lemmon. It was not a pleasant experience (I won’t bore you with the details but neither the sales g with Audi was with the Audi Dallas dealership on Lemmon. It was not a pleasant experience (I won’t bore you with the details but neither the sales guy nor the manager seemed very serious about selling cars – HIGHLY disappointed!). Given that let down, I decided to give Audi Plano a shot. I’m glad I did! While Audi Plano didn't have the exact car I wanted in stock (color), they happily called another dealership in order to accommodate my request – Rich Gouhin (my sales guy) knew exactly what I wanted and did whatever he needed to do to make it happen. They also put me in a GREAT loaner car while I waited a few days for my car to arrive. Rich was just really fantastic to deal with! I truly feel like he cared about my happiness and wanted to ensure that I got exactly what I wanted! The manager, Mitch, was also great. He always came by to say hello when I was at the dealership. Once I received my car, Rich sat in it with me to explain all the bells and whistles. He even offered to go over it again with me later if I wanted to bring it back by (I think he noticed that my excitement was preventing me from fully paying attention! Haha). I couldn't be happier with my Q5. Thanks, Rich and everyone at Audi Plano! More