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Audi Plano
Plano, TX
2,012 Reviews
Being one of the largest Audi dealerships in the Greater Dallas area, Audi Plano is your local source for all new and pre-owned Audi cars and SUVs. Located in Plano off of the Dallas North Pkwy, our showroom is less than a 25 minute drive from Downtown Dallas. Featuring an extensive inventory of both new and pre-owned Audi cars and SUVs for sale, as well as a great selection of other premium pre-owned cars and SUVs for sale, we are sure to have the perfect car or SUV for you! Check out our website today, or visit our showroom in Plano to learn more, and experience a new Audi car or SUV in-person!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,012 reviews
November 07, 2012
Our experience with Boardwalk was quite surprising. For a dealer that deals exclusively with VW - Audi and Porsche by each other, they demonstrated sub par knowledge of their cars and customer service. For dealer that deals exclusively with VW - Audi and Porsche by each other, they demonstrated sub par knowledge of their cars and customer service. For e.g. 1. Not knowing what drive select is and if they had cars that had this option in inventory 2. Not letting me know of the tmobile 7 day activation special 3. Not knowing what ad Audi was running in regards to lease on their website 4. Not even being present when I came in later on his request to help with the tmobile activation. 5. The lady at the front desk was so busy on her phone call that when asked for the manager Jose - she said he was not in, but he happened to be sitting right in his office. ----—-------------------------------------------------------------------------------------------------------- Update to the review above - Immediately after posting the review, I received a call from Ricky - explaining the situation on points 2-5 and how it was not his department. I appreciate his call back to clear things up. More
by Prabhat1336
Employees Worked With
Ricky Reed
November 06, 2012
My experience with Boardwalk Audi was a pleasure from start to finish. Rich, Mitch and the sales staff are honest, friendly, and helpful. I will be returning to Boardwalk for my future purchases! start to finish. Rich, Mitch and the sales staff are honest, friendly, and helpful. I will be returning to Boardwalk for my future purchases! More
by mguerry
Employees Worked With
Melissa Guerry, Richard Gouhin, Mitch Henson, Jeannette Sandin
November 06, 2012
Very pleasant customer service experience, efficient and on time. I was in there for servicing my car, the car service was completed with no issues, at the exact price foretold and on time. on time. I was in there for servicing my car, the car service was completed with no issues, at the exact price foretold and on time. More
by mmakary
Employees Worked With
Craig Bowen
November 06, 2012
The Best dealer, they are professional minded , i have try other dealers for service but Boardwalk its what i was looking , great area and waiting room. try other dealers for service but Boardwalk its what i was looking , great area and waiting room. More
by cbsbej
Employees Worked With
Jared Mikeska
November 06, 2012
I felt very comfortable there and wasn't afraid to ask a question. Everyone there were really nice and welcoming of us. I have/will continue to tell everyone about my visit there and hope that they have jus question. Everyone there were really nice and welcoming of us. I have/will continue to tell everyone about my visit there and hope that they have just as great of an experience as I did when I was there. You all are doing a fantastic job. More
by snickers310
Employees Worked With
Richard Gouhin, Mitch Henson, Jeannette Sandin
November 06, 2012
Friendly and quick service. Jose Mejia assisted me transferring my child's booster seat to the loaner car. David was very thorough when he called with their findings and even called before the car wa transferring my child's booster seat to the loaner car. David was very thorough when he called with their findings and even called before the car was done to give me extra time to plan for traffic. More
by sigelbl
Employees Worked With
David Adame, Randy Thornton
November 05, 2012
I must admit that this was a great car buying experience. I knew what I was looking for and explained that to the sales person (Ricki). He was able to clearly explain my options within my price range and we I knew what I was looking for and explained that to the sales person (Ricki). He was able to clearly explain my options within my price range and we were able to stick with the amount. The customer service from him and the other in the dealership was phenominal. And I must add that the service representative Lamar "rocks." Thanks to Ricky for a great car buying experience and I love my new Audi!!!! More
by msdochale
Employees Worked With
Ricky Reed, Ricky Reed
November 05, 2012
I was very uncertain about being able to buy a car due to some extenuating circumstances. Richard was extremely knowledgeable and able to address all my concerns and reassure me that they would be able to wo some extenuating circumstances. Richard was extremely knowledgeable and able to address all my concerns and reassure me that they would be able to work with me. He totally followed through with that commitment. 48 hours after first pulling onto the lot, I was driving away in a great car and feeling extremely happy about my buying experience. The whole staff was extremely friendly and knowledgable and went out of their way to make sure I had everything I needed. The interest rate offered by the finance team was higher than sales team indicated so that was the only thing I would recommend -- make sure to shop around on interest rates. Other than that, the experience was outstanding. The whole Boardwalk team was great. Richard in particular was excellent to work with and I would certainly go him for my next vehicle purchase. More
by everettjp
Employees Worked With
Bruce Blais, Richard Gouhin
November 04, 2012
I was provided with all the information I need to make a decision - it was conveyed in a knowledgeable and friendly manner. I am very happy with the service I received and am loving my car. decision - it was conveyed in a knowledgeable and friendly manner. I am very happy with the service I received and am loving my car. More
by ishaver
Employees Worked With
Alex Bieniek
November 04, 2012
I always get excellent service from Boardwalk Audi. I get free car wash for my Audi and the service people is very friendly and helpful. For example last visit, Jose Mejia helped me to bring my stuff into th free car wash for my Audi and the service people is very friendly and helpful. For example last visit, Jose Mejia helped me to bring my stuff into the car after the car wash since I was carrying my little son. I feel comfortable in the service waiting area where I can have free hot coffee, cookies, water and even share an ipad while waiting. More
by eldurissimo
