
Audi Plano
Plano, TX
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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One of the perks of purchasing a car at Boardwalk is the awesome service that is provided afterwards. Robert Manning, my designated service advisor was very clear on cost beforehand and kept me in the loop awesome service that is provided afterwards. Robert Manning, my designated service advisor was very clear on cost beforehand and kept me in the loop when my vehicle would be complete as well as how the the service went on their end. The fact that they give you an Audi loner car while yours is being service provides for scheduling flexibility as far as dropping off and picking up your vehicle which is fantastic for those with a busy work schedule. A+ for Robert and his team! Oh yea, when scheduling service ask about any coupons. Sometimes you may get lucky and a nice discont is available for the service being performed. Doesn't hurt to ask! More
No one enjoys taking their car in for service but when I have to take it in - Boardwalk makes it a rather enjoyable experience. I met Jared Mikeska for the first time and he was beyond awesome. He called me have to take it in - Boardwalk makes it a rather enjoyable experience. I met Jared Mikeska for the first time and he was beyond awesome. He called me everyday to give me an update on my A-4 Cab. Returned all my calls immediately and actually made me laugh at times. No visit to Boardwalk would be complete if Alex Feller wasn't there. Although he moved into sales his smiling face and assurance that all will be well is a very welcome site! No doubt I will purchase my next vehicle from Alex. I have nothing but respect for him. I also met a young gentleman by the name of Robert (porter). He greeted me upon my arrival and had me in a loaner in no time. My only disappointment I have with Boardwalk is that it has a 4.9 rating. With the exceptional employees you retain you should have nothing less than a 5.0! Good Job!!! You made me a customer for life. More
Greg and the management at the dealership were very sensitive to my situation being a recent widow. They handled all the details for me and are continuing to follow up to make sure I am satisfied. I ap sensitive to my situation being a recent widow. They handled all the details for me and are continuing to follow up to make sure I am satisfied. I appreciate their sincerity and willingness to go beyond what would be necessary to sell me a car. More
Our experience with Boardwalk was quite surprising. For a dealer that deals exclusively with VW - Audi and Porsche by each other, they demonstrated sub par knowledge of their cars and customer service. For dealer that deals exclusively with VW - Audi and Porsche by each other, they demonstrated sub par knowledge of their cars and customer service. For e.g. 1. Not knowing what drive select is and if they had cars that had this option in inventory 2. Not letting me know of the tmobile 7 day activation special 3. Not knowing what ad Audi was running in regards to lease on their website 4. Not even being present when I came in later on his request to help with the tmobile activation. 5. The lady at the front desk was so busy on her phone call that when asked for the manager Jose - she said he was not in, but he happened to be sitting right in his office. ----—-------------------------------------------------------------------------------------------------------- Update to the review above - Immediately after posting the review, I received a call from Ricky - explaining the situation on points 2-5 and how it was not his department. I appreciate his call back to clear things up. More
My experience with Boardwalk Audi was a pleasure from start to finish. Rich, Mitch and the sales staff are honest, friendly, and helpful. I will be returning to Boardwalk for my future purchases! start to finish. Rich, Mitch and the sales staff are honest, friendly, and helpful. I will be returning to Boardwalk for my future purchases! More
Very pleasant customer service experience, efficient and on time. I was in there for servicing my car, the car service was completed with no issues, at the exact price foretold and on time. on time. I was in there for servicing my car, the car service was completed with no issues, at the exact price foretold and on time. More
The Best dealer, they are professional minded , i have try other dealers for service but Boardwalk its what i was looking , great area and waiting room. try other dealers for service but Boardwalk its what i was looking , great area and waiting room. More
I felt very comfortable there and wasn't afraid to ask a question. Everyone there were really nice and welcoming of us. I have/will continue to tell everyone about my visit there and hope that they have jus question. Everyone there were really nice and welcoming of us. I have/will continue to tell everyone about my visit there and hope that they have just as great of an experience as I did when I was there. You all are doing a fantastic job. More
Friendly and quick service. Jose Mejia assisted me transferring my child's booster seat to the loaner car. David was very thorough when he called with their findings and even called before the car wa transferring my child's booster seat to the loaner car. David was very thorough when he called with their findings and even called before the car was done to give me extra time to plan for traffic. More
I must admit that this was a great car buying experience. I knew what I was looking for and explained that to the sales person (Ricki). He was able to clearly explain my options within my price range and we I knew what I was looking for and explained that to the sales person (Ricki). He was able to clearly explain my options within my price range and we were able to stick with the amount. The customer service from him and the other in the dealership was phenominal. And I must add that the service representative Lamar "rocks." Thanks to Ricky for a great car buying experience and I love my new Audi!!!! More