Audi Plano

Because Boardwalk is the nearest Audi service location I was able to save travel time to and from the service department last Friday I chose to go to Boardwalk Audi. was able to save travel time to and from the service department last Friday I chose to go to Boardwalk Audi. More

Boardwalk Audi provides the absolute best customer service experience!! I'm a single female who knows nothing about the inner workings of my Audi, and the level of trust and transparency they provide service experience!! I'm a single female who knows nothing about the inner workings of my Audi, and the level of trust and transparency they provide when servicing my vehicle is unmatched! I would recommend Boardwalk Audi to everyone. Ask for David Adame in service or Alex Feller in sales. I will be an Audi driver for life because I couldn't imagine going to another dealership. THANK YOU DAVID AND ALEX! More

I found Boardwalk after a less than stellar experience at a competitor of theirs. I wish I would have found them sooner. Robert has delivered excellent service and I trust that he will do a great job takin a competitor of theirs. I wish I would have found them sooner. Robert has delivered excellent service and I trust that he will do a great job taking care of my car. I expect to come back to Boardwalk. More

Andrew adjusted the service call to minimize the time it would take. Might not sound like much, but when I'm waiting around the area locally it was much appreciated. I live 40 miles from the dealership an would take. Might not sound like much, but when I'm waiting around the area locally it was much appreciated. I live 40 miles from the dealership and didn't want to drive all the way back to then turn back around. I'd not even gotten through lunch when he called to let me know my car was ready. More

I was delighted by the service I received from everyone at Boardwalk Audi. I called in the morning and they were able to schedule me a same day appointment for my air conditioner. They had a loaner avail at Boardwalk Audi. I called in the morning and they were able to schedule me a same day appointment for my air conditioner. They had a loaner available and ready when I arrived. They were informative through the entire process of service. I would definitely recommend or use Boardwalk Audi again in the future. My service representative Robert Manning was thorough and kept me up to date on my cars maintenance time frame. Very happy overall with my service! More

Our (Susan/Don's) experience with this dealership was great. As soon as we walked in the door, we felt like Alex/Jeff seriously wanted to help us get the car that "I" wanted. From the initial walk in the great. As soon as we walked in the door, we felt like Alex/Jeff seriously wanted to help us get the car that "I" wanted. From the initial walk in the door to us actually picking up "my" car and driving it off the lot, Alex was there, greeted us with a very warm and friendly smile. He didn't rush us like we were taking up too much of his time. I thoroughly enjoyed my visit and will be back and also tell my friends about the great hospitality. This is the very first dealership that I've visited and actually felt comfortable and not taken advantage of. Thank you Alex/Jeff, we really appreciate how well you took care of us. The rating scale just doesn't express how much you are both very appreciated. I would give you guys a rating that's off the scale. Sincerely Susan! More

This was a family affair. I was considering a new vehicle but really went to assist my daughter with her 3rd Boardwalk Audi. Another daughter has purchased two from this dealership. While there, and consider but really went to assist my daughter with her 3rd Boardwalk Audi. Another daughter has purchased two from this dealership. While there, and considering I was looking elsewhere, I decided to try my first Audi. Alex was great to work with as was Jose. More

I took my Audi A4 in for a 45,000 mile check up along with a few other minor fixes that needed to be made. Andrew was very helpful and even managed to take some yellow paint marks off of my car himself. with a few other minor fixes that needed to be made. Andrew was very helpful and even managed to take some yellow paint marks off of my car himself. The service department is extremely professional and easy to deal with. They had a complementary loaner car waiting for me to use. I liked it so much that I might upgrade to that car next. I can't say enough good things about the service department at Boardwalk Audi and that fact alone has encouraged me to by another Audi when it's time for mine to retire. More

I'm on my fourth Audi from Boardwalk and its predecessor, since 1997, and I've never had a bad experience with the service dept. Even though I just drove in on a Saturday morning, I was immediately recognize since 1997, and I've never had a bad experience with the service dept. Even though I just drove in on a Saturday morning, I was immediately recognized and handled with the same professionalism as always, by Andrew whom I had never dealt with. That being said, this is the first issue I've had with an Audi that was not covered by warranty/extended warranty, and the cost for a fairly insignificant repair was staggering. Although I'm extremely comfotable with Boardwalk service after all these years, I may have to explore other service options. More

My experience with Audi Boardwalk has been exceptional. It started with the sales experience and has continued with dealership support for car maintenance and automotive care. I found Richard Gouhin to It started with the sales experience and has continued with dealership support for car maintenance and automotive care. I found Richard Gouhin to engage me on a personal level. This approach removed all stress and pressure during the car buying experience. Richard has gone far and above as he contacted me regularly to schedule and follow-up on a couple of items that were part of the car deal. These were simple requests for support in getting another set of auto keys and to resolve a small crack in my windshield. By my own admittance, I can be difficult to reach and to return calls. It would have been easy for Richard to move along, but he showed commitment to ensure these items were addressed. I would recommend friends and family to Richard knowing they were in good hands in getting a quality car at a fair market value or better. I also feel very comfortable to visit Richard when I come to the dealership for car washes and maintenance. He is a very approachable person that understands the value of relationship building and networking with customers. Mitch Henson furthered my car buying experience with a fair market value for my trade in vehicle. Mitch and Richard both exhibited a high degree of trust and integrity when they realized that I had signoff off on the price of my car which was above my agreed upon price. This was resolved in a professional manner. I was very appreciative as it was something that I missed as I signed and initialized paperwork. Greg Lippa coordinated the signing of paperwork for my financing. Again, this experience was well above average. I felt like a person in his office and not someone signing over revenue to the dealership. In fact, Greg was so kind to discuss the process for auto financing upon my inquiry. This discussion has led me to further seek information related to my personal finances as related to credit and financing. Overall, I found that there was a common and positive theme within Boardwalk Audi related to customer care. I have never been so comfortable in a car buying experience. My family has an A6 and Q7 Audi. My wife and I are extremely happy with our vehicles. I will certainly use Boardwalk Audi to service my vehicles and to have first opportunity when the time comes to purchase another pre-owned or perhaps new vehicle. More