Audi Plano

David was extremely personable and went the extra mile to schedule my first service within hours of my call. He is professional and works very hard making his customers feel important. David kept me appris schedule my first service within hours of my call. He is professional and works very hard making his customers feel important. David kept me apprised of when my car was ready. With many years of experiencing various car dealershishp and service departments, Boardwalk Audi ranks the top for their customer focus....keep up the good work and thanks again David! More

I have nothing but great things to say about the service that I received from Boardwalk Audi in Plano. David Adame has bent over backwards to help me out when needed. He not only has provided great customer that I received from Boardwalk Audi in Plano. David Adame has bent over backwards to help me out when needed. He not only has provided great customer service, but he is always extremely friendly and available when I have questions. I would be willing to purchase another car from this delearship because I know how exceptional their service department is. More

My experience with Rich Goudin at BOARDWALK Audi is what I wish for All new car buyers. I met Rich 3 months ago when my husband and I told him I was beginning my new car search considering a 2012 AUDI A4, I wish for All new car buyers. I met Rich 3 months ago when my husband and I told him I was beginning my new car search considering a 2012 AUDI A4, a BMW 5 series or a VOLVO S60. My professional background is sales/customer service for a prominent Dallas new home builder, therefore my customer service expectations tend to be stringent, Rich did not disappoint! Although he knew from our initial meeting that I was not purchasing until June/July, Rich continued to touch base, always inquiring as to my car buying progress, always adding additional info that reinforced not only the value of making an intelligent decision for Audi but also engaging my desire for an "exciting driving experience," very important to me, I LOVE to drive. Rich was building my customer experience with each contact, and also building a relationship. The success I've enjoyed in my business is most often a result of relentless relationship selling, and that's exactly what I received from Rich. He knew my actual preference was the A6 but was hesitant due to already exceeding my comfortable price point, as well as being economically conservative regarding gas mileage. When the 2013 AUDI A6 2.0 arrived at the Houston port Rich called me to announce he had "exactly what I was looking for"! I was leaving on a trip and while he created a sense of urgency, he did NOT become the arrogant seller with the, "well, you're gonna miss it attitude." That would have been a deal breaker for me, I consider that attitude an insult to the buyer's intelligence as well as what my industry refers to as "desperate selling." Rich knew my trip schedule and left me a voicemail the day before I arrived home to set up an appointment. I saw the car the first time with my 7 year old grandson in tow, knowing I wouldn't discuss details at that time, but I was so excited to see the car I went at my first opportunity! Rich's response when he handed me the keys to test drive the car was, "I'll get the little guy's booster seat from your car." After my test drive, I was sold, not only on my delightful AUDI A6 2.0, which we purchased the next morning, but also on Rich Goudin. BOARDWALK would have been just another dealership on "Dealership Row" in Plano were it not for the knowledge and natural talent of Rich. On a side note, he spent over an hour introducing me to the electronic mysteries of my new car and encouraged me to "get acquainted with it" and the come back in for any help I might need with details! Rich is more than an asset to your BOARDWALK team, he is the knowledge today's Buyer's insist upon, he's the comfortable, no bull guy that EVERYONE is searching for when making a major investment, and he's the promise of future care that Buyer's demand in today's economy to feel confident making a financial commitment for their family's safe, sophisticated and wildly fun transportation! He's my salesman for life, unless of course, I decide to deviate into BMW or back to VOLVO...at which time I'm sure he'll once again, bring me back to my senses, which means AUDI! DRIVE SAFELY!...with a smile on your face! Sincerely, Debby Alcorn More

Beautiful dealership. I never felt pressured in purchasing a car. Phillip was very personable and knowledgeable and I felt he toold the time to explain the features of the automobile. Met with Jo purchasing a car. Phillip was very personable and knowledgeable and I felt he toold the time to explain the features of the automobile. Met with Jose and he too was friendly and spent time in explaining my options. Great experience. More

Chris Weber did an excellent job of getting me in and out when I brought my Audi Q5 in for an oil change. He was very professional and courteous. I would recommend this dealership and Chris Weber to anyone when I brought my Audi Q5 in for an oil change. He was very professional and courteous. I would recommend this dealership and Chris Weber to anyone looking for great service. More

My wife and I purchased a new Q5 from boardwalk and the service was fantastic. Couldn't have asked for a smoother experience when it comes to purchasing a car! service was fantastic. Couldn't have asked for a smoother experience when it comes to purchasing a car! More

David Adame is by far the BEST Service Advisor I've worked with. He's very friendly, helpful and honest! He totally makes you feel welcome when you arrive and leave. Thanks SO much David. You have made worked with. He's very friendly, helpful and honest! He totally makes you feel welcome when you arrive and leave. Thanks SO much David. You have made my Audi experience great! More

This was my first service visit for my new Audi. The staff was friendly, courteous, and helpful. I was further glad to see that Audi hired Robert Manning. Ironically he was my service manager at anoth staff was friendly, courteous, and helpful. I was further glad to see that Audi hired Robert Manning. Ironically he was my service manager at another dealership in the past. I've always had excellent support from him. You guys hired a true professional! Regards, KT Moore More

David Adame is by far the best service adviser in the business. He is the only reason I continue to take my car to Boardwalk Audi for service. I could spend less money taking it somewhere locally, but business. He is the only reason I continue to take my car to Boardwalk Audi for service. I could spend less money taking it somewhere locally, but I would pay triple the price for David's expertise and service. I always know my car will be taken care of by the best trained professionals in the business. More