Audi Plano

I bought a new A5 from Boardwalk Audi about a month ago. Alex was great about getting me the card I wanted, even though there were limited quantities left - he made sure to get it shipped to me quickly. Onc Alex was great about getting me the card I wanted, even though there were limited quantities left - he made sure to get it shipped to me quickly. Once I got my car, he was very patient explaining every feature and how to make sure to get the best service going forward. Overall a wonderful, stress-free experience. I would definitely recommend Alex! More

I purchased by Audi in 2009 and have been using the Boardwalk Service Department since then. I have had nothing but exceptional experiences. They have always been accommodating, friendly, fast, and hel Boardwalk Service Department since then. I have had nothing but exceptional experiences. They have always been accommodating, friendly, fast, and helpful. David Adame is my service advisory and I would highly recommend him. I never hesitate to call him or drop by with any issue or question. I will continue to purchase cars from Boardwalk in the future because of the fantastic service. More

Thanks to all who helped us with our "new" purchase. We have been treated well and have enjoyed the friendliness of all concerned. Thanks especially to Phillip who was the first and last purchase. We have been treated well and have enjoyed the friendliness of all concerned. Thanks especially to Phillip who was the first and last person to deal with us. We will gladly recommend your Audi family to others. More

I had a not so pleasent service experience (06/13/2012). My washer blades were bouncing fairly dramatically on my new 2012 TTS during two different times of rain. When I pulled the car in to the service ga My washer blades were bouncing fairly dramatically on my new 2012 TTS during two different times of rain. When I pulled the car in to the service garage to have this checked out I spoke to a gentlemen (probably a valet guy)explaining to him what was going on. He went to talk to his manager I believe. Sorry, but don't remember either names. He came back and said basically there was really nothing he could about it. And that sometimes his blades do that too. I again, really expressed to him about how really bad they were bouncing/skipping and how I felt this was not normal. And that it was doing it even in heavy rain. Finally after two visits back and forth to his manager and myself he brought another gentleman out. I explained again. The manager then brought a service technician out and this gentlemand said that it was probably due to some oil on the blades and possibly on the windsheild. So he cleaned them with some glass cleaner. I drove around the service/car lot to test it out. It was still raining at the time so it was a good test. The cleaning did not make a difference. They bounced just as vigirous as before. I drove back up the garage and this actually showed the service men/women so they could see for themselves. They agreed that this was not normal. Finally, after about 30 to 45 minutes the blades were replaced and viola, no more bouncing. I am just amazed on how long it took to convince the service men/manager that the vigorous bouncing/skipping was not normal. More

They always go above and beyond over at Boarkwalk. People are always friendly and you're guaranteed to leave with a smile (oh and a fresh baked cookie in your belly!) I have and will continue to recommend Bo are always friendly and you're guaranteed to leave with a smile (oh and a fresh baked cookie in your belly!) I have and will continue to recommend Boardwalk to anyone and everyone. More

I bought my car from Audi Dallas, but began getting my car serviced at Audi Boardwalk after visiting the dealership for a car wash. I went in to get my car serviced and was greeted by the very friendly s car serviced at Audi Boardwalk after visiting the dealership for a car wash. I went in to get my car serviced and was greeted by the very friendly service staff and eventually Alex Feller. Although Alex did not sell me my 2012 Audi A4, he told me many features of the car that were not explained to me at Audi Dallas. Alex has continued to help me with any quesitons I have about my car. Audi Boardwalk is my dealership of choice because of the friendly and knowlegeable staff. I look forward to purchasing a car from Audi Boardwalk and Alex Feller in the future. More

Rich made the process of purchasing a new vehicle a delight. All the knowledge with none of the pressure. It was an nice change from the other Audi dealerships that I had visited prior to Boardwalk. delight. All the knowledge with none of the pressure. It was an nice change from the other Audi dealerships that I had visited prior to Boardwalk. More

I had been to your dealership several times over the years for service and to voice my concern over the oil consumption in my A4. Each time, I was told that it was a normal occurrance for the car to re years for service and to voice my concern over the oil consumption in my A4. Each time, I was told that it was a normal occurrance for the car to require additional oil between oil changes. This went on for several months and as a result my warranty period lapsed. Robert Manning was able to get the problem acknowledged and respresented my interest with both Audi and Boardwalk to get it resolved and covered under warranty. As a result of his great customer service, I returned a few days later when my battery died. It might have been cheaper for me to go to Sears and let them install a die hard, but I felt Robert's efforts deserved my loyalty. Thanks! More

I have purchased three vehicles in a row from this dealership and cannot say enough about the quality, professionalism and caring of the organization. Chris Garcia is phenominal to work with...he is h dealership and cannot say enough about the quality, professionalism and caring of the organization. Chris Garcia is phenominal to work with...he is honest, he follows up with you, and has never tried to do the "hard sell" with me. He also checks in on you after the sale to make sure you're getting everything you need. When I was buying my latest vehicle, the Q5, I was giving up my A4 convertible. I've had convertibles for the last 12 years, and I mentioned, jokingly, that I was going through some seperation anxiety over it. Chris left, and a few minutes later returned with Cors Westerhuis, the General Manager. Cors thanked me for my business and offered to loan me a convertible for the weekend any time I wanted one. I was amazed at the offer...I have taken him up on it and he happily provided me with a wonderful A5. I love the quality and looks of the product, but the service that Boardwalk Audi has provided me over the last 7 years is the best I have ever received. Chris and Cors have gone well beyond the norm in customer service. I will continue to purchase vehicles from this dealership and highly recommend that others do as well. I appreciate everything they do for their customers! More

Jose always greets me with a smile and "how can we help you today?" In fact, he usually adds, "Is David expecting you?" It amazes me that with all the customers this dealership has, that so many of th help you today?" In fact, he usually adds, "Is David expecting you?" It amazes me that with all the customers this dealership has, that so many of the employees are able to recall our names and even who our service advisor is! We love working with David Adame. Polite, friendly, smiling, and caring ... don't ever let him leave the dealership!! He is the epitome of "best practices." More