Audi Plano

Everything from scheduling my service to having a date / time that worked with my schedule to the actual service itself was seamless. Not only was the maintenance that was due, performed to my expectati time that worked with my schedule to the actual service itself was seamless. Not only was the maintenance that was due, performed to my expectations, but I was also informed of any additional service I could have done if it met with my approval. The service department functions very effectively and I consider it a pleasant experience. More

The service is always great here. Everyone is very friendly and helpful. I enjoy coming here! Everyone is very friendly and helpful. I enjoy coming here! More

Excellent service with everyone. Salesman very polite also finance lady. Car lot and building very well keep. Everyone was Excellent Salesman very polite also finance lady. Car lot and building very well keep. Everyone was Excellent More

First and foremost Jaedon was very good easy to work with. Now for the meat, they had the car for approximately a month due to a part coming from Germany, can’t help that. When I picked up the car the S with. Now for the meat, they had the car for approximately a month due to a part coming from Germany, can’t help that. When I picked up the car the SRS light was on, I am absolutely miffed how it left the techs bay like that as ODIS will tell you if there is a DTC active when you back out of the tool and calibrating the OCS after the seat is removed is kinda a 101 thing. Then the next delivery attempt as I am driving home I noticed the steering wheel is now off center, so back for them to fix that issue. This was a $4600.00 CP repair including replacement of the windshield, calibration of the camera, and replacing the seat track assembly. More

Very professional people and prompt service. We arrived early for our appointment but they took care of us immediately so we were in and out in no time. We arrived early for our appointment but they took care of us immediately so we were in and out in no time. More

Anthony (and Sawyer during my previous visit) were excellent and very knowledgeable about my concerns. Always a pleasure bringing my car here for service! excellent and very knowledgeable about my concerns. Always a pleasure bringing my car here for service! More

Service is courteous and thorough. I get Updates along the way regarding the process of any repairs. I get Updates along the way regarding the process of any repairs. More

🌟 Customer Feedback for Austin Mane – Audi Plano 🌟 I recently ( February 28,2025) had my 2023 Audi S4 serviced at Audi Plano, and I wanted to take a moment to personally thank and recognize Austin Mane recently ( February 28,2025) had my 2023 Audi S4 serviced at Audi Plano, and I wanted to take a moment to personally thank and recognize Austin Mane for his outstanding service. From the moment I arrived, Austin carefully listened to my concerns, ensured every detail was addressed, and provided clear explanations about the services performed. He took the time to walk me through the work completed, including the in-depth wheel alignment and sensor calibration, making sure I understood the value of the service. Not only was my car delivered on time as promised, but Austin also went above and beyond by personally walking me out to my vehicle, ensuring everything was in order before I left. His professionalism, attention to detail, and commitment to customer satisfaction truly made my experience at Audi Plano exceptional. I appreciate the level of care and expertise Austin provided, and I highly recommend him to anyone looking for top-notch service at Audi Plano. Thanks again, Austin, for making this such a smooth and hassle-free experience! Best, Naresh K Kalakonda More

Lovely experience with sales rep- Adrian P, was personable and straight to the point with no fluff. (5 stars for him) Awful experience with finance team, have attempted to contact multiple team personable and straight to the point with no fluff. (5 stars for him) Awful experience with finance team, have attempted to contact multiple team members via phone and email and no one is able to assist me. Adrian (sales rep) got one member to call me (Michael) was told he would look into my file and call me in 15 minutes, 2 days have passed and no call back. Emailed not returned from a week ago to (Carlton) finance manager who said I would be receiving information a week from 1/25. 1 month since new lease and have not received any documentation via email, app, or mail on where to make payments or account information nor have they called the bank for previous lease to ground vehicle. Contacted Audi financial services and they do not show an account for me whom Carlton said new lease was through. Leaving me making payments on car that I surrendered to them and unable to make payments to vehicle I now have from them. Disappointed in the lack of communication and service provided for this ongoing issue More

Easy scheduling. Quick in and out. Video explanation of work performed. And the coffee was good. Quick in and out. Video explanation of work performed. And the coffee was good. More