Audi Plano

It has been 22 weeks since I paid cash for a used Chrysler Town & Country. I still have dealer tags, no inspection sticker and no title. Lousy execution, lousy customer service and lousy follow throu Chrysler Town & Country. I still have dealer tags, no inspection sticker and no title. Lousy execution, lousy customer service and lousy follow through. Let's be honest, the problem is always at the top, and it is clear that there is zero accountability at the top. I would NEVER, NEVER, NEVER, NEVER recommend these folks. This is my second review. After my first review, I received a message from the General Manager asking me to call him directly, along with a phone number. The number was to the switchboard and the young lady that answered the call wasn't sure who the General Manager was but was sure that he was on the phone. He will call you back. He didn't. I called again the next day and was told that Mr. Ali was on the phone but would call me back. He didn't. Next stop AutoNation. More

Audi Plano provides excellent service. In particular, Service Manager Maxwell was extremely patient and helpful when I dropped off my car. I really appreciate the outstanding support. Than In particular, Service Manager Maxwell was extremely patient and helpful when I dropped off my car. I really appreciate the outstanding support. Thank you! More

The greeting was good. The service representative was attentive to my issues. Waiting area was cold perhaps due to remodeling. The service representative was attentive to my issues. Waiting area was cold perhaps due to remodeling. More

Spencer was knowledgeable and thorough. I run F&I for 35 RV dealerships and would hire Spencer in a second, you guys are lucky he is loyal. I run F&I for 35 RV dealerships and would hire Spencer in a second, you guys are lucky he is loyal. More

I bought a pre-owned vehicle over 18 weeks ago and still have not received my inspection sticker, tags or title. Zero customer service. I have visited the dealership several times and have only gotten excus have not received my inspection sticker, tags or title. Zero customer service. I have visited the dealership several times and have only gotten excuses. I paid cash. More

Maxwell has been fabulous to work with. He always goes above and beyond when I bring my Q7 in. He always goes above and beyond when I bring my Q7 in. More

I found this dealer to be straight forward and essay to work. Their sales and closing process were without pressure and were helpful. They provided car features overview training and delivered the car at m work. Their sales and closing process were without pressure and were helpful. They provided car features overview training and delivered the car at my home. Tracey was gentleman and very helpful sales person More

Audi Plano is an incredible dealership and the service department and team are the best. They are all professional, respectful and committed to providing the very best experience. department and team are the best. They are all professional, respectful and committed to providing the very best experience. More

I had such a great experience at this dealership! From the moment I walked in, the staff was friendly, welcoming, and professional. They listened to what I was looking for, answered all of my questio From the moment I walked in, the staff was friendly, welcoming, and professional. They listened to what I was looking for, answered all of my questions without any pressure, and made the whole process smooth and stress-free. The team went above and beyond to make sure I was comfortable and confident in my purchase. The level of customer service was truly outstanding, and I left feeling very taken care of. I highly recommend this dealership to anyone looking for an honest, hassle-free car buying experience! More

Very professional, very focused on customer service, will always come back to the dealer for service and purchase of new car. always come back to the dealer for service and purchase of new car. More