Audi Plano

I bought my A4 from Charvis at AutoNation Plano. Charvis did a great job making the process easy. In one day, I'd both traded in my prior car and picked up a new one. Thanks again! did a great job making the process easy. In one day, I'd both traded in my prior car and picked up a new one. Thanks again! More

In the beginning of March, 2021 I purchased a used 2020 Tesla Model S Performance from Audi, Plano. The process of purchasing the car went smoothly. I was going to purchase the car in Texas and drive it Tesla Model S Performance from Audi, Plano. The process of purchasing the car went smoothly. I was going to purchase the car in Texas and drive it back to Massachusetts as I was moving. The sales team made the sale happen pretty quickly, and I was able to drive the car home. When I made the purchase, I was promised that the plates & title of the car would be mailed to my home address in Massachusetts. Nearly 3 months have passed, and I still have not received the title or plates. Over the past month, I've made numerous attempts to track down the location of the title. I've sent emails and not received responses, made countless phone calls and failed to obtain any valuable information. The team at Audi Plano flat out lied to me about where the title was. When I called at the beginning of May, I was told that the title had actually been shipped on April 28th. I asked for more information - could I get a tracking number? Where was the title shipped? They didn't have a tracking number, one employee said it was shipped to my home address and another said it was shipped to my local DMV. After about a week passed, I called again and was told that the title was actually at a sister dealership in Maryland. Throughout the past few days I've called many more times to try to track down the title, and still get shady responses and no information. I'm not even confident that the team knows the location of the title. I never get calls back when I'm told I'll get calls back, I'm told I'll be transferred to a manager and the calls get dropped. It's as if I'm being purposely ignored. I've waited so long that the temporary plate on my Tesla expired and I needed to renew it with the dealership. This dealership has been horrible to work with. They don't give clear answers. They've flat out lied to me, a customer that walked in and bought a $90,000 car in cash. Three months, still no car title or answers. Avoid. More

Not to make a mistake, the GSM in general was polite and worked out his way trying make a deal. However the salesperson Erasmo directly making the deal was horrible. Pulled add-on and deducted AudiCare last worked out his way trying make a deal. However the salesperson Erasmo directly making the deal was horrible. Pulled add-on and deducted AudiCare last second before signing, which differs from what had been agreed the evening before via calls. I've done Lexus, BMW, Volvo and other Audi leases, neve thought any luxury dealer would still uses these techniques in 2021 but it's an Autonation franchise to start with so there's that. Guess it's a lesson learnt to always put things in writing although I had never needed that. Even though, it could have still been a hand shake then saying best luck since honest mistakes and misunderstanding does happen (I'm being generous here), however this dude and his finance guys couldn't be bothered. One of the most corky guys I've dealt lately. Absolutely avoid him, you've been warned. Generally speaking avoid the dealership as well. More

Beware of some of their shady tactics. We went through the Costco auto program and were never shown the Costco pricing sheet. They tried several pressure tactics and kept us waiting for over an hour. They the Costco auto program and were never shown the Costco pricing sheet. They tried several pressure tactics and kept us waiting for over an hour. They even made a "mistake" and tried to get us to pay for a higher priced model. Edit: after talking this over with the wife; we came to the conclusion that most of the above can be attributed to disorganization. Proceed at your own risk if using the Costco Auto Program, as you may not be shown the pricing sheet. Raising to 3 stars. More

I recently purchased a vehicle from Audi Plano. Kyle I recently purchased a vehicle from Audi Plano. Kyle was very knowledgeable and made this transition so easy for me. He was so helpful and was ve I recently purchased a vehicle from Audi Plano. Kyle was very knowledgeable and made this transition so easy for me. He was so helpful and was very personable. I respect his honesty and will definitely return in the future. Thank you so much!!!!! More

Buying my car at Audi Plano was a great experience. They were friendly, knowledgeable and honest. Charvis was particularly helpful since this was my first car! were friendly, knowledgeable and honest. Charvis was particularly helpful since this was my first car! More

Charvis was a pleasure to work with. Charvis went above and beyond most other auto sales people we have ever worked with to find the Car we wanted, at a fair price! We highly recommend Charvis! and beyond most other auto sales people we have ever worked with to find the Car we wanted, at a fair price! We highly recommend Charvis! More

Charvis was wonderfully helpful and knowledgeable. Helped us get everything done efficiently and right before the snowstorm! Very pleased with my new audi and with how smooth the process went. us get everything done efficiently and right before the snowstorm! Very pleased with my new audi and with how smooth the process went. More

Charvis was definitely the man for the job. He was trustworthy and able to answer any questions! Great to do business with. I’ll be back! trustworthy and able to answer any questions! Great to do business with. I’ll be back! More

Very calm, easy going man! Was a pleasure! Made purchasing very simple and we all know how annoying making big purchases can be... 10/10 purchasing very simple and we all know how annoying making big purchases can be... 10/10 More