Audi Plano

Rude Reception!! I went to Audi Plano 2 weeks ago to drive/purchase a car. I showed up late Saturday afternoon...as a busy professional that is when I have time to loo I went to Audi Plano 2 weeks ago to drive/purchase a car. I showed up late Saturday afternoon...as a busy professional that is when I have time to look for a car. I browsed the lot for 15 minutes then decided to walk inside. First thing I saw was the red head receptionist sitting and talking to someone (salesman I am guessing). She rolled her eyes and said something to the guy standing there. He "took a call" and walked off. I stood on the showroom floor for about 5 minutes...maybe 10 feet in front of her..and was never greeted or asked if I needed help. I went to her and asked to look at a car. Her actual response was "We close in 15 minutes. Can I get you a brochure and a card? You can call on Monday". I was shocked and walked out. I eventually went to the stores facebook page and was going to post there when I saw the very receptionist pic as "liking" the page. I just so happened to click on it and saw this post word for word: "I hate how inconsiderate people are. It is so rude to show up to a car dealership right before or after close. Be considerate of all the employees that have been working all day and want to go home to enjoy our families." I WAS SHOCKED!! Really?? The paying customer was rude to show up during business hours???? We should tailor our 60 hour week to fit into your schedule?? I never did get to drive an Audi. She made buying my new BMW (after closing time on a Saturday) a pleasure. I am not sure how many companies keep people that make $40,000 mistakes...but I have reached out at management level with no response. I will make sure Autonation corporate offices know of my experience and rude reception!! More

Best experience EVER Kenneth Fleeger is the person you want to ask for when purchasing your new/used Audi. Kenneth was absolutely spectacular in this car buying experienc Kenneth Fleeger is the person you want to ask for when purchasing your new/used Audi. Kenneth was absolutely spectacular in this car buying experience. He was never pushy never rude was extremely patient and he had a unique and fun as hell personality. I have actually sold cars before in the past and I was so impressed by his customer service skills and his respectful non pushy selling technique. Kenneth is so likable that you would want to have him in your circle of friends. Audi Plano is VERY lucky to have Kenneth. Audi Plano went beyond our expectations on discounted price of the new car and trade in value for our old car. This dealership is currently under major construction so the sales office is in a mobile trailer but I was so impressed with how well organized there system while not having a dealership to operate out of. I highly recommend Audi Plano. We actually bought our first Audi from Audi Dallas about 7 months ago and they failed in every category from sales to service. We are such low key people that nothing really rattles us but the experience from Audi Dallas really rattled us. BUY YOUR NEW/USED AUDI FROM AUDI PLANO AND ASK FOR KENNETH FLEEGER….You won’t regret it…We LOVE our new Audi A6 3.0TDI. More

Knowledgeable, friendly Service! We dreaded the buying a new car experience, we really did! We always dread the games that car salesman seem to play. We had never owned a Audi and kne We dreaded the buying a new car experience, we really did! We always dread the games that car salesman seem to play. We had never owned a Audi and knew little about them. A friend of ours owns one and loves his so we decided to stop in and check it out. We loved our Lexus and really thought we would end up purchasing another one. From the minute Richard approached us to the time we drove our Q5 home, it was a very different experience. The first thing that was evident was Richards knowledge of the vehicles. His knowledge went beyond the typical sales features that they all run by you when you are looking at a car. He explained real differences between makes of cars both good versus bad, depending on what you are looking for in a car. If you are looking for a luxury car, a sports car, etc. he told us what cars would fit our expectations and then left it to us to make the final decision. He simply gave us the facts and let us decide. We felt like he really did want us to be happy with our purchase. We knew that of course he wanted to sell a car, that is his job, but even after we purchased our car, he has been available to help us with what ever we have needed. We are so happy with this car, that we purchased another Audi from Richard. These cars are amazing and all I can tell you is buying a car from Richard and dealing with Mitch and their team has been a pleasant change. Drop by and check them out. The prices are good, service great! More

Purchase of an 2011 Audi A4 My purchase of an Audi A4 was nothing short of an enjoyable experience. I showed up at Audi Plano hoping to compare an Audi A4 to an Acura TL. Sizin My purchase of an Audi A4 was nothing short of an enjoyable experience. I showed up at Audi Plano hoping to compare an Audi A4 to an Acura TL. Sizing down from an SUV to a luxury car, I was looking for something sporty, comfortable and reliable. I wanted to be able to show up at the soccer game with my two kids and pull into a valet in downtown Dallas all in one day. My dad and I met Richard quickly and he was honest, upfront and knowledgeable about why we should move forward with an Audi. We struck up a cordial relationship and had a great afternoon. I never once felt pressured into buying anything, more excited to be a part of the Audi family. Within just a few hours, I knew I had to have the A4. Unlike the Acura TL, the A4 felt safer, drove smoother and had a little more sass. It was more than what I thought I could afford and better than I could have imagined. I walked away with a sense of empowerment for having bought such a beautiful, quality car within my budget constraints. Since the purchase of my car, I have received several calls from the Audi Plano dealership and from Richard, checking in on my experience. I would feel completely comfortable calling and asking questions or dropping the car off for services because the "hassle" just isn't there. I will be a lifelong Audi customer from now on. Even my dad is looking to buy one now! I can't say enough how happy I am that I bought this car. It is BEAUTIFUL--love it! More

Audi Service Service department has been excellent in explaining work performed and quality of work. David does a great job of answering any questions that I have Service department has been excellent in explaining work performed and quality of work. David does a great job of answering any questions that I have. More

My dealership and salesman for life!!! I was looking for a new A4 with a stick shift. You just can't find them on lots anymore, so David Adame (my service adviser) recommended I come talk I was looking for a new A4 with a stick shift. You just can't find them on lots anymore, so David Adame (my service adviser) recommended I come talk to Ricky Reed about ordering a car. Upon arriving, Ricky greeted my husband and I with a big smile and handshake. Brownie point #1. After talking about an A4 order, I happened upon a GORGEOUS white A5 with a stick shift!! Ricky suggested that I test drive it...brownie point #2. What can I say? I fell in love. Ricky spent the next hour making us the deal of lifetime....brownie point #3. I drove home in a brand new A5, stick shift, all the whistles and bells, and a payment I could manage. I never thought that would be possible until I met Ricky Reed. You just don't get better than him. He did everything in his power to get us a good deal. He exceeded our expectations! This is my third car to buy from Audi of Plano, and I couldn't be happier. Ricky Reed is my salesman for life! More

Mechanic - Above & Beyond Answered my questions via phone when I was traveling home for an emergency. Called me after hours to check to see if I was OK while I was still trav Answered my questions via phone when I was traveling home for an emergency. Called me after hours to check to see if I was OK while I was still traveling. Was concerned that I had not had problems since our reception via phone was spotty as I was in a mountainous region with no Audi dealership near. Reassured me that I would not get stranded. More

5,000 Mile Warranty Service I had a scheduled time for my first service on my Q5 and everything was done promptly and efficiently. Scotty was very good about keeping my up to da I had a scheduled time for my first service on my Q5 and everything was done promptly and efficiently. Scotty was very good about keeping my up to date on how long it would take. They also do a nice job of washing and detailing your car if you choose to wait to have it done. I recommend asking how long that part takes just in case there is a back up. More

I brought my car in and simply thought the blinker light was out. It ended up the whole part was bad. I had a Doctor's apt to get to and David Adame was able to explain everything to me, give me my option was out. It ended up the whole part was bad. I had a Doctor's apt to get to and David Adame was able to explain everything to me, give me my options, and get it fixed in time for me to make it to my appt. He is a knows his product, extremely professional, and a very nice guy. I will go back to do business with him again! Paige Patrick-Addison More

I went to the dealership with fears. As soon as I met Rich, those feelings subsided. I no longer felt intimidated about the purchase process. All the staff members were friendly and approachable. My sale Rich, those feelings subsided. I no longer felt intimidated about the purchase process. All the staff members were friendly and approachable. My salesperson, Richard Gouhin, was absolutely the best. I never felt pressured to deviate from my original budget or options desired in a vehicle. As a matter of fact, I wanted to kick myself for putting off the visit for months. The buying experience was quick and smooth. This dealership gave me the best buying experience ever. Rich made my experience with Audi Plano 5 stars all of the way and even afterwards. W. Hall, North DFW, TX More