Audi Plano

I called the Audi Plano inquiring about the Audi Q5 and spoke with Rich! He gave me directions to the place and said would be happy to help me when I came by! On arriving at Audi Plano i was introduced t spoke with Rich! He gave me directions to the place and said would be happy to help me when I came by! On arriving at Audi Plano i was introduced to Rich who was very friendly and we proceeded to talk about the Audi Q5 that i was interested in! He took me to the lot and showed me the vehicle and explained all the features. Over night i decided that was the one I wanted. Going back and meeting with Rich again with money to put down and a trade in I was ready to start the process! Rich was the reason why i went back He explained all about the vehicle and was very helpful! On the test drive it was alot of fun with him! Everyone in place was helpful and friendly! Made me feel right at home. I had been to other dealerships before going to this one about some other cars and the experience was not good. I am so glad I decided to go to Audi Plano! This was a fun experience buying here! I would Highly recommend this place! Professional, friendly, helpful. It was great doing business with them!! On the day of buying the Q5 they were grilling hamburgers and Rich offered me one! That was so nice and lot of fun!!! So anyone in the market for a Audi I would sent them to Audi Plano! Rich and Mitch made it happen! A big thanks to them! I have wanted a Audi for a long time and now as Rich says welcome to Audi! I know i have a great, safe , well made vehicle! It is so much fun to drive. So smooth! Wow. Just love it! Has this wonderful panoramic sunroof,amazing sound system,comfortable real leather seats! I so happy with this purchase of the Audi Q5 and the wonderful experience at Audi Plano!!! Very Happy!!! Cindy in Carrollton,TX More

This dealership is under new management!! Beware!!! Let me start by saying I live in Houston, tx and was purchasing a vehicle on a Friday planning to drive to Plano to pick up on a Saturday. This Dealershi me start by saying I live in Houston, tx and was purchasing a vehicle on a Friday planning to drive to Plano to pick up on a Saturday. This Dealership has unethical business practices that are just too terrible to ignore. The whole process what long hard and complicated. Then after everything is finalized they sold the Audi Q7 I had sent financing from my personal bank to secure ownership of out from underneath me. I got a text message hours after financing was secured that said "sorry the vehicle had sold" after the dealership was closed for the evening. No one would answer our calls to explain or really even apologize like an adult. This type if behavior is unacceptable for any business and extremely unethical. When you make a deal with someone and financing has been secured that vehicle is sold- not still available to sell to someone else. Please beware of their behavior and shop somewhere with better business practices. More

After a terrible experience at Central Audi in Houston, I decided to call Audi Plano to see if they had the car that I wanted. Sheer luck, Rich answered the phone and was AMAZING from the very first interac decided to call Audi Plano to see if they had the car that I wanted. Sheer luck, Rich answered the phone and was AMAZING from the very first interaction. Audi Plano sold the car that I wanted just days before, but Rich offered to LOCATE the vehicle that I wanted and have it SHIPPED to the dealership in Houston - essentially, giving up this sale so that I could have the car that I wanted (which was more than the dealership in Houston wanted to do for me). Immediately, I decided that if someone was willing to go the extra mile to make my "new-car buying experience" what it should be - a short flight to Dallas was the least I could do. I thought that living in a different city would be a challenge, but Rich took the time to phone and email me (at my convenience) to hear about the car that I WANTED to buy and not what some dealership wanted to sell. Rich searched the state and the ports to find my car within days. Rich and Mitch were fair in the negotiations and we settled on a price over an email! The transition to Chris in Financing was equally seamless. Chris was super kind and took time out to talk to me about the different post purchase options. I knew what my finance rate and payments would be - and it was super easy!! They even sent a notary to Houston to complete the paper work!! Rich's great service didn't stop at the signing. Rich kept in constant communication with me all the way to my pick up day! Rich even offered to fetch me from the airport. When I got to the dealership, Rich, Mitch, and Chris were welcoming and I got the "white glove" treatment from Rich during my vehicle orientation. Rich's experience was obvious - the vehicle orientation was smooth and very clear. I'm so glad he made me complete the speech recognition set up - because I certainly wouldn't have done it on my own! As if everything he did wasn't enough, Rich loaded a few songs in my Jukebox for my return drive home to Houston! I'm so glad that Rich answered the phone the day I called. He and the Audi Plano team recovered my "new-car" buying experience! I'm definitely an Audi Fan and if I ever need another car - Rich is my man! More

First Rate Service A couple years ago I had a very bad experience with one of the service agents here and took my business elsewhere. Today, I am happy report that ther A couple years ago I had a very bad experience with one of the service agents here and took my business elsewhere. Today, I am happy report that there have been impressive improvements in the service department. I was more than satisfied with my experience today. When you spend all that money to own an Audi you expect top notch treatment when you come in for service. I don't think I could have been more impressed than I was today. Kudos to Audi Plano for getting it right; I'm glad I gave them another chance. More

David is a fantastic service advisor - no matter if it is for a routine service or recently collision event caused $3800 worth of undercarriage damage. His communication and availability is so appreciated. for a routine service or recently collision event caused $3800 worth of undercarriage damage. His communication and availability is so appreciated. Always greets his clients with a genuine smile and gets me out the door with a loaner in no time. I am a customer of David's for life! More

I recently purchased a 2013 Audi A6 from Audi Plano. I will have to tell you the service was great. When I arrived Richard was there to greet me and when I told him what I was looking for he found it righ will have to tell you the service was great. When I arrived Richard was there to greet me and when I told him what I was looking for he found it right away. He was very knowledgeable about the the car and was able to answer all of my questions. he quickly suggested we go for a test drive and I was sold. He also got me what I was looking for on a trade and a great price on the Audi. During the process he was there every step of the way. I would suggest Richard and Plano Audi to anyone looking for a car. More

I have used this service center multiple times only because it's the closest to my house. If I had another option I would not use them for service. On one service visit I was told my car was ready and because it's the closest to my house. If I had another option I would not use them for service. On one service visit I was told my car was ready and when I went to pick it up it was in fact not ready. The female staff working in the service center is not very friendly. When I call to make an appointment I have to schedule weeks out to get a loaner or else be stranded at the dealership for hours waiting. My last service I scheduled my appointment 3 weeks out because when I made my appointment I was told I had to in order to get a loaner but when I showed up I was told a loaner was not available for me even though I saw multiple loaner cars parked in the lot not being used. More

My battery had died, so I had to use Audi Roadside Service for a jump. They were prompt and within an hour I was able to drive to the dealership for service. Unfortunately due to turnover, I had to Service for a jump. They were prompt and within an hour I was able to drive to the dealership for service. Unfortunately due to turnover, I had to wait 15-20 minutes until I could get a new service adviser. I was assigned Randy Owen who was very friendly and apologized for the delay. He quickly took my information and had someone drive me to work. The one major downside to using this dealer is that they don't have many loaner cars available. Luckily my issue was minor because I was told they were completely booked out for 2 weeks. More

David is the best service advisor I have had and I have owned Mercedes, BMW, Lexus, Toyota, Honda, Nissan. David ensures that a loaner is ready, he keeps me up to date and on my last service he worked very owned Mercedes, BMW, Lexus, Toyota, Honda, Nissan. David ensures that a loaner is ready, he keeps me up to date and on my last service he worked very hard with my warranty company to get them to cover the cost of repair. He does his best to provide me options and only works on the items that require service but never pushes me to get them, A great service advisor More

Disclaimer…I am..I mean I was a diehard BMW fan…my last 4 cars in the past 6 years have all been BMW’s. However, my loyalty towards BMW started to wane after Audi released the new SQ5. I became a true conver cars in the past 6 years have all been BMW’s. However, my loyalty towards BMW started to wane after Audi released the new SQ5. I became a true convert when I went to Audi Plano to test drive the car and met Rich Gouhin, who allowed me to test drive the Q5 3.0T and then the SQ5 immediately afterwards so that I could determine which vehicle met my needs the most. Although I wasn’t ready to buy that day, the phenomenal customer service I received from Rich Gouhin and his manager Mitch, made me call him back as soon as I was ready to purchase the vehicle. During the test drive, I let Rich know that I worked for a company that had the Friends & Family discount and I thought this would lessen the level of customer service I received. Rich pleasantly proved me wrong. He educated me on the differences of all of the models and patiently waited as I figured out what color I wanted. Rich was very warm and personable and the short amount time that my husband and I had to wait to get into the Finance office made it seem like we were hanging out with a good friend. Many thanks to Rich for making this car buying experience painless and stress-free. I’m now working to convert my husband to an Audi-lover so that we can work with Rich again…LOL. Many thanks, LaShonda Hart More