Audi Plano

I purchased a new Audi A4 last week in Plano, Tx and it was easily one of the best car buying experiences I've ever had. I worked with Richard Gouhin and he made a typically stressful situation quite enjo was easily one of the best car buying experiences I've ever had. I worked with Richard Gouhin and he made a typically stressful situation quite enjoyable. I felt like he went out of his way to find a deal that best accommodated my particular situation. When I walked in the dealership I was pretty sure I would end up with used vehicle but Richard and Audi gave me a great deal on my trade-in and were able to get me into a brand new A4. In the end, I couldn't have been more satisfied with the overall process and will continue to come back to Audi when it's time to buy a new car. More

Great buying experience at Audi Plano. All the employees are very friendly and helpful. The sales person, Rich Gouhin, was awesome to work with. He is very knowledgeable about the Audi brand and he thorou are very friendly and helpful. The sales person, Rich Gouhin, was awesome to work with. He is very knowledgeable about the Audi brand and he thoroughly explained the different models and options that fit my requirements. The negotiation process was honest and straightforward. The finance/leasing options were presented in a clear manner and the paperwork was completed efficiently. More

I purchased the 2014 Audi A7 from the Audi Plano dealership on December 28, 2013. It was a wonderful experience! I love the car! I previously owned a Mercedes and wasn't sure about going with the dealership on December 28, 2013. It was a wonderful experience! I love the car! I previously owned a Mercedes and wasn't sure about going with the Audi. My sales representative - Rich Gouhin - was extremely helpful in making my decision. He spent a great deal of time with me helping me explore every aspect of the vehicle. He answered all of my questions, and helped put my mind at ease in switching from Mercedes to Audi. I have not regretted the decision. It is an amazing car! When it came time for us to discuss the financial aspects, Mitch Henson was the manager that we talked with. He was also very pleasant to work with and made the transaction very easy for us. I would definitely recommend this dealership to anyone in the Dallas/ North Texas area. They are courteous, efficient and very easy to work with! It has been an overall wonderful experience, and I will continue with my service and any other needs for my vehicle, here with them. More

I was very pleased with the service that was provided by the sales agent. He was knowledgeable, friendly and went above and beyond to assist. The only issue that I have is the fact their finance department the sales agent. He was knowledgeable, friendly and went above and beyond to assist. The only issue that I have is the fact their finance department refusal to work with my finance company on a pre-approved loan I have with them. More

Richard did a good job of helping us with the car. I am very pleased with my new A6. It is a great car with awesome features. very pleased with my new A6. It is a great car with awesome features. More

My wife and I had a great experience working with everyone at Audi Plano . Richard Gouhin assisted us throughout the purchase of our 2014 Audi Q5. From our first phone conversation to the final sale, everyone at Audi Plano . Richard Gouhin assisted us throughout the purchase of our 2014 Audi Q5. From our first phone conversation to the final sale, Richard was very helpful and a pleasant person to work with. During our financing process we were also pleased to meet Jose Herrera , Jose was also very nice and easy to work with. If you are in the market for an Audi you will be very pleased with the selection, price and hospitality of Audi Plano. Thank you Richard, Jose and staff , Jay and Isabel. More

To Whom It May Concern: I am writing this letter to To Whom It May Concern: I am writing this letter to express my grave disappointment with my customer service today at Audi of Plano. I rarely take To Whom It May Concern: I am writing this letter to express my grave disappointment with my customer service today at Audi of Plano. I rarely take note when off things happen in my everyday dealings and quickly write them off as someone having a bad day or just being busy. Today, however, was different because it was outright unacceptable. I currently drive an Audi that I purchased at the Plano Dealership and was immediately impressed with the Customer Service given to me there and it was a deciding factor in my purchasing decision. I even prepaid for car maintenance so that I could keep up my new automobile as it is my pride and joy! Today I drove to the dealership to get an oil change and immediately felt like my positive experience was not going to extend over into the service department. After pulling up and sitting in my car for 5-7 minutes being looked at by employees who walked by but never spoken to I began to feel frustrated but I again wrote it off as busyness. I then was approached begrudgingly by an employee with a simple head nod instead of a greeting, a “Hello, how may I help you?” would have sufficed or dare I say “Happy Holidays, may I help you?” but I received neither. After I explained my need for an oil change whenever available I was told that they would have to see if they could fit me in which was understandable. The associate walked away and I watched him go to the back and speak with other associates. He then returned and quickly said they were too busy and could not fit me in today at all at ANY time. This puzzled me since it is 9am in the morning but I had no choice but to believe them although I felt they were not trying their best to please the customer in this instance. I asked when would be a good time and he gave me a card and said, “Call this number and schedule an appointment.” I sat there bewildered for a moment because I am sitting at the dealership where I wanted service and was told to call a number? Proper customer service etiquette would have been to apologize for not being able to assist me today but try to fit me in the next available time slot while I was there so that my trip would not have felt in vain. This made me wonder if I was being told the correct information and also made me question their willingness to help me. I drove away afterwards with that nagging suspicion on my mind. After getting to work I called a friend and asked her to call the service department and see if they could fit her in today for an oil change. Unfortunately after my return call from my friend my concerns were justified when she informed me that they told her to come in as soon as she could. I was infuriated! I am a young African American male and I feel that I was sent away simply because they did not want to assist me. I feel I was not addressed timely when I arrived, was not addressed professionally upon approach, and was not treated with the customer service level that I would expect from a dealership of this magnitude and reputation. I could have gotten any car that I wanted, but I chose Audi because I believe in the brand but with that brand comes a level of responsibility on everyone’s part who chooses to represent it, from the person answering the phones to the person selling the cars. I am writing this not to simply complain, but as a reminder that everyone deserves to be treated with respect and dignity. I will not be returning to that location for any of my customer service needs and am seriously considering my future with the brand. I would hope that this letter serves as a reminder that ALL customers should be treated equally and fair and that no one should be made to feel like they are undeserving of superior customer service and basic common decency. Sincerely, William Ross More

We had a great experience with Audi. Last Saturday, we purchased a Q7 and leased an A4. The dealership was very easy to work with and were very accommodating, ensuring that they could get our monthly paym purchased a Q7 and leased an A4. The dealership was very easy to work with and were very accommodating, ensuring that they could get our monthly payments to a number with which we were comfortable. Rich, our sales representative, was extremely knowledgeable. He did not pressure us to move forward with a sale but instead showed us the value of purchasing Audi and then worked with us to develop an offer that we could not refuse. Mitch, the sales manager, was wonderful to work with as well. He was very fair with both of our trade-ins and made us feel valued as a customer. They were respectful, professional and did not play games. My husband and I had intended to spend the day test driving a number of vehicles. Although we planned to make a relatively quick decision, buying our two new cars within a week, we had no intention of buying them at the very first dealership we went to. We ended up doing this because it was easy to work with Audi and the dealership did a great job highlighting the value of our purchase and working with us on the price. More

I will be honest, my first few visits were not great. After voicing my concern, the dealership took ownership of their mistakes and it was a complete turnaround. In the end, they did a good job. After voicing my concern, the dealership took ownership of their mistakes and it was a complete turnaround. In the end, they did a good job. More

Rich was wonderful...We knew that we wanted a Q7, but were so undecided about which color. Rich pulled out several and placed them side by side for us to compare and even went to an alternate lot to retr were so undecided about which color. Rich pulled out several and placed them side by side for us to compare and even went to an alternate lot to retrieve a specific color combination for viewing. We also brought along our 2 year old daughter who wasn't exactly a perfect new car shopper, and Rich was wonderful about working with us as we worked around her schedule and activity. The Q7 is just wonderful...offers a big car without feeling like a big car. The quality surpasses other vehicles we considered, and we are still figuring out all of the new technology. Rich did a lovely job going over the features of the car, helping us connect our phones, etc, and offered to have us come back anytime for additional help. One suggestion for Audi as they rethink future design....inside storage in the front of the care is substantially lacking - glove compartment/center console are very small (we can't even fit a sunglasses case in one of them). Also, the 2nd cup holder is a strange place with a cover as if used, it removed the armrest for the passenger. Maybe rethink some of the physical features to be on part with the technological and mechanical features :) More