Audi Plano

Initially engage to address squeeky front wheels, missing screws holding rock guard, back of driver seat seperated. 3 weeks in Repair just to replace front left bearing, attempt to reattach seat back. Drivi screws holding rock guard, back of driver seat seperated. 3 weeks in Repair just to replace front left bearing, attempt to reattach seat back. Driving home, oil light came on....Audi failed to replace oil fill cap all the way, oil sprayed all over engine compartment, also notice engine cowling missing, superficial damage to the pain on front right fender; and torque screw that holds the brake rotor to hub was missing. Audi sent a car to my home and towed my Audi back in for service. I provided a written list of concers 1)oil cap, oil spray, low oil; 2) torque screws on brake rotors; 3) missing screws on rock guard; 4) seat back separated again; 5) paint on front left fender; 6) request for a front brake pad replacement. 1 month later, the car is ready for pick up....no brake job performed, no engine cowling, no oil cleanup...the interior has covered with dirty hand prints, the tint on the driver and rear driver side windows was pitted or scratched, no response to the paint on the front right fender....though the torque screws and rock guard screws were installed. This is the second Audi I have had serviced at this dealership in the past 10 years....both experiences were poor. More

Buying a car is not an experience that I enjoy, even when I've had a lot of time to compare and price vehicles. So, when I was recently involved in an accident that totaled my vehicle, I was very concerned I've had a lot of time to compare and price vehicles. So, when I was recently involved in an accident that totaled my vehicle, I was very concerned that my need for a car would make me an easy target during the buying process. However, fortunately I found a great car at a great price at Audi Plano, and was even luckier to meet Rich Gouhin. Rich knew I was there to test drive a specific used Mazda and I was able to get right in and take a test drive. After we got back to the dealership, I was very impressed with Rich's willingness to help me get the numbers to work out. There were no repeat trips to "talk to the manager" or long stretches of time where I had to sit and wait. I simply explained my situation and what price range I needed to stay in, and Rich just made it happen. It really was that simple. I never felt like I was being taken advantage of during this buying process, and I am truly grateful to Rich (and manager Jeff Hummel) for making me feel like a valued customer. Audi Plano has many beautiful new cars that sell much higher than my used car, but Rich treated my sale with the same care and consideration as if I had spent much more. If you're shopping for a car at Audi Plano, you absolutely need to call Rich. He is a great, no-pressure guy who is willing to do whatever he can to help you get a really good deal on a car. More

I just got back to Tyler yesterday evening with the Subaru Outback I bought from Richard Gouhin with Audi Plano. The car is outstanding! Even better than I expected - and it was just as Richard had t Subaru Outback I bought from Richard Gouhin with Audi Plano. The car is outstanding! Even better than I expected - and it was just as Richard had told me during the phones calls earlier in the week. I had researched the exact car I was looking for and after about a month of internet searchs, I found exactly the car I wanted in Plano. 1-owner, clean Carfax, locally owned, serviced, very well maintained, etc. Richard knew exactly what I was looking for in the car and long story short, put me in that car. Richard is very patient - we talked on phone, sent numerous e-mails, back and forth, I had to re-schedule the trip from Tyler several times - all no problem for Richard. A most professional, personable, well informed salesman. A pleasure to do business with. I would highly recommend Richard to anyone in the car market in the DFW area. An honest, no-nonsense Salesman that will put you - the customer - in first place. Thank you again Richard. Bill M. Tyler, TX More

The complete buying experience was exceptional. Corey Small and Mitch Henson were exceptional with the buying experience and Jessica Sepp was exceptional in the servicing and delivery of the vehicle. I Small and Mitch Henson were exceptional with the buying experience and Jessica Sepp was exceptional in the servicing and delivery of the vehicle. I would recommend this team to all of my friends and acquaintances. More

Christian Greer and Randy Thornton has gone above and beyond the call of duty to make me happy. I look forward to seeing them in the near future as I know they will continue to take good care of me. beyond the call of duty to make me happy. I look forward to seeing them in the near future as I know they will continue to take good care of me. More

My wife and I were cold prospects that came into the store off the street approximately 30-45 minutes before closing on a Saturday evening. Richard greeted us after we were in the showroom browsing for store off the street approximately 30-45 minutes before closing on a Saturday evening. Richard greeted us after we were in the showroom browsing for five minutes or so. He inquired as to our general interest and needs and suggested a couple of difference Audi models. He took us on a test drive in three separate models that eventually led to us being at the dealership well after the scheduled close of business. He was very informative on the test drives and showed great respect in not bringing the hard sale as is customary in the industry. Ultimately, his communication, willingness to make the sale and demeanor prompted us to purchase a new Audi from the dealership. It is important to note that even though we have an Audi dealership in our local market, we were willing to drive 3.5 hours to take delivery from Richard. He is a great example of what we hope to experience when purchasing a vehicle and an asset to the dealership.. . More

My girlfriend and I stopped by to test drive some new TDI cars and fell in love with a 2014 Q5. Pricing was competitive, sales and finance were transparent, helpful, and gracious, we never felt deceived or m cars and fell in love with a 2014 Q5. Pricing was competitive, sales and finance were transparent, helpful, and gracious, we never felt deceived or misled, and once she made a decision, we were done and on the road within the hour. We've already been back for a complimentary wash, bought accessories, and had the windows tinted. Everyone I dealt with was eager to help out and, in the case of the window tinting, understanding and accommodating of my admittedly unconventional request. I called ahead and asked them to let her think she was getting the car washed so they could tint the windows, and they pulled it off in under an hour. She had no idea and was completely surprised by it. It made her day, which made my day, and I never would have thought a car dealership would have been willing to go to those lengths for a regular guy like me. More

I LOVE AUDI PLANO! Went in to get my brakes checked and I LOVE AUDI PLANO! Went in to get my brakes checked and to say hi to my two favorites, Jose and David. David in service always takes great care of me I LOVE AUDI PLANO! Went in to get my brakes checked and to say hi to my two favorites, Jose and David. David in service always takes great care of me and makes it easy to drop off car and get into a loaner. These guys are the best! I will always be an audi girl (going on to my 5th one) and will always go to Audi Plano! More

My husband I and recently visited Audi Plano, of course we were 'just looking'. Kim made our experience so inviting and comfortable to do business, as well as being so thorough when reviewing the features we were 'just looking'. Kim made our experience so inviting and comfortable to do business, as well as being so thorough when reviewing the features of the Q5 we just couldn't imagine ourselves in another car or dealership! The customer service at this dealership was by far the best we have ever experienced in our 20+ years of car buying. My husband typically dislikes the experience in the finance office, fearing pushy sales etc. Kim assured us we were in good hands when he placed us in Dawn Searcy's office - and boy was he ever right! Dawn was very gracious and easy to understand, she completely explained our manufacture warranty, and our options. She went over everything, every document, all of our questions, gave us all the information we needed to choose the best option that fit our needs - she wasn't pushy at all. I felt like we had bought a car from people we were friends with through the whole process. Dawn made it easy to find the items we would need when we call our insurance company, made sure we were comfortable by bringing us water, and did it all in 35 minutes! The quickest most thorough time I have ever had in the finance office when purchasing a car!!! The finance Director stepped in the say hello and congratulate us, his name was Greg, and also very nice and professional! More

I recently purchased a 2014 Audi TT from Audi of Plano. I had been considering a TT for more than a year but had never been in to visit a dealership. We visited a couple of Audi dealerships in the area and o had been considering a TT for more than a year but had never been in to visit a dealership. We visited a couple of Audi dealerships in the area and our experiences at the two dealerships were so different. We were immediately greeted on entering Audi of Plano and we always felt like there was someone available to help us. I never felt intimidated. After meeting Corstiaan, I understand why the atmosphere is so friendly. He seems to be a great general manager who is friendly and down to earth. He was able to save for me the one TT that came in that weekend so I didn't have to worry I'd lose it. I was referred to both Corstiaan and Richard through a mutual acquaintance. I was very happy to be able to work with Rich. He is such a friendly and charismatic person. My husband and I enjoyed meeting him and working with him to purchase my TT. My husband had found that there was one TT coupe coming in and so we knew what color it would be. Rich called and encouraged me to come in and check it out the day it came in. I was hesitant because I was thinking about another car (not an Audi) that I was interested in, but I'm so glad I went in that Saturday. I got to help Rich uncover the car and the second I saw it, I knew I wanted it. He let me spend all the time I wanted with the car. I appreciated that he did not try to overly sell me on it. He also seemed to genuinely care that I understood everything about the car so that I could appreciate it fully. The test drive with him was so much fun because he encouraged me to really test out what the TT could do. Rich was so easy to work with that I feel like other people should learn from him. It made the whole process so much easier. Once we came in for the paperwork and to finalize the deal, both Jeff and Rich were terrific. They were both so friendly and helpful. They helped my trade in go so smoothly. Jose was also very easy to work with for all of the financial paperwork. All in all it was a great experience. Rich has kept in touch with me over the past few weeks that I have had the car and I appreciate that. Even though there is another Audi dealership closer to my home, I will be making the trip over to Audi Plano for any service needs and questions that I have. I feel quite at home there. More