Audi Plano

After visiting another Audi dealership and not being too happy with the service I received, I went in to Audi Plano looking to talk about a potential trade in on my TT, I was greeted promptly and was set up happy with the service I received, I went in to Audi Plano looking to talk about a potential trade in on my TT, I was greeted promptly and was set up with Rich. He was very friendly, knowledgeable and I didn't feel "pressured". I told him what I was looking for (A5) and we went on two test drives of the cars that matched my description. I liked the cars, however I wasn't sure. Rich never once tried to pressure me and he made it known that if I had any questions he was willing to speak with me. I left that day and returned 2 days later. Rich was available to work with me as soon as he finished up with another client, once again we test drove the vehicle but I still wasn't sure. He allowed me to take the car home to decide and think about it. I decided that I did not want the A5 and returned it 2 days later. I spoke with Mitch and Rich who both assured me that they were there and willing to assist me, but that ultimately it was my decision and they'd do whatever it took to make sure I was happy. I thought about it over a few days and decided that the Q5 was what I wanted, I contacted Rich and he told me to come by the dealership to show me what they had. Every time I came to the dealership I was greeted by Mitch and or Rich and if they were with another customer they would let me know immediately that they would be with me shortly. I test drove the Q5 and fell in love with it, it was the one. Rich and Mitch worked with the numbers to make sure that I was satisfied and got an even better rate/monthly payment than I requested on a 2014 and gave me a great amount for my trade. Who wouldn't love that? I also had some other obstacles as I am a traveler and have a different residence but they were able to find a way for everything to work out. I appreciated the fact that they were both very professional, friendly, patient and never once did I feel pressured, I honestly felt like they were truly there to make me happy and I greatly enjoyed working with them both. The day I purchased my vehicle Rich even ordered me Jimmy John's because I was starving seeming as I came straight from work. After signing all the papers, it was clearly way passed closing time but Rich stayed behind to make sure everything was good with my car, that it was cleaned in and out and gave me a small tutorial of all the features. He told me that I could stop by or call anytime if I ever had any further questions. Overall I had a wonderful experience and would recommend for anyone to purchase a vehicle from this dealership and particularly to work with Mitch and Rich. More

Richard Gouhln and Mitch Henson provided exceptional customer service. From start to finish and soon thereafter, they went above and beyond to ensure my complete satisfaction and covenience. On the othe customer service. From start to finish and soon thereafter, they went above and beyond to ensure my complete satisfaction and covenience. On the other hand, however, my experience with the finance manager, Dawn Searcy, was absolutely horrid! Not only was she very unfriendly, but she also had very little product knowledge when selling me the extra care packages for my A6. She literally rushed me through the entire signing process, and outright expressed her frustration whenever I asked her a question. I would write more, but that would require way too much time (more time than I would like to spend on her). More

Very pleasant car buying experience with Audi Plano. Very pleasant car buying experience with Audi Plano. Rich was very helpful in the securing the car i wanted, trading the car with the original deale Very pleasant car buying experience with Audi Plano. Rich was very helpful in the securing the car i wanted, trading the car with the original dealer even before it's reached the port. Offered a good price and even beat the APR credit union has offered. I'd highly recommend Rich & Mitch and Audi Plano team if you are looking for a good car buying experience and a good price. More

I have been a client of Board walk for over 9 years and I keep going back due the the excellent service that I receive and at a good price. Richard Gouhin and David Adame took great care of me I recomend th keep going back due the the excellent service that I receive and at a good price. Richard Gouhin and David Adame took great care of me I recomend them to all of my clients and friends. Johnny Rodriguez More

Had the best car buying experience EVER in my 20+ years of buying cars. Richard was extremely knowledgeable and helpful. I would recommend this dealership to anyone buying a car of buying cars. Richard was extremely knowledgeable and helpful. I would recommend this dealership to anyone buying a car More

I guess since I was inquiring information via email I am not important. Since they assume I have no money they dont want to help me. I sent the info of the car I was interested in but still no response. I w not important. Since they assume I have no money they dont want to help me. I sent the info of the car I was interested in but still no response. I was told "they would get back to me". I was actually recommened to this dealership. This is very disappointing. I will continue my search elsewhere. By far the worse customer service. Since they didnt get me in the store to crunch numbers and keep you there for hours they toss me to the side on the side of the road. I dislike when sales people assume you have no money. Such a shame. I will make my purchase elsewhere. Plano Audi NO GO! ( Well at least if you inquire via email) More

Pros: Service is fabulous and the advisors are great! I'm always able to get my car in when I want, even if I call and say I want to bring it in immediately. Andrew is always willing to answer a million I'm always able to get my car in when I want, even if I call and say I want to bring it in immediately. Andrew is always willing to answer a million questions about my car and he actively tries to save me money where possible. They always have a loaner available for free, so I don't have to wait around. Cons: You seem to be tied to one advisor once you start going there, so vehicle drop off, pick up, and status updates seem to only happen when they're working. Hasn't been an issue for me yet, but I could see this bothering someone who isn't willing to wait a day. It's still an Audi dealership, so the prices are still high. The process to get a loaner takes a little longer than I'd like; I wish they'd save my information so I don't have to show them again each time. More

Bought a Q5 from the dealership about 6 months ago. Very easy, laid back experience. Great people, very easy to work with and that's saying a lot since the Q5 is a very popular vehicle. Returned to the vehi easy, laid back experience. Great people, very easy to work with and that's saying a lot since the Q5 is a very popular vehicle. Returned to the vehicle recently to look at an S5. I knew the dealership had changed hands, so I was a little worried, but other that a few new procedures, everything went very smoothly and I wound up taking home an S5. The people who work here know their cars and they love 'em. More

Rich made the car buying experience very enjoying. He listened to my must have in a car and was very professional. Rich went above and beyond with Nathan and I. I woukd recommend the Audi dealership in p listened to my must have in a car and was very professional. Rich went above and beyond with Nathan and I. I woukd recommend the Audi dealership in plano and Rich as an amazing sales rep. Thank you guys More

I contacted Audi Plano after bad experiences with two other Audi dealerships in the area. Richard was awesome and arranged for an extended test drive of the S5 which no other dealership would do. While d other Audi dealerships in the area. Richard was awesome and arranged for an extended test drive of the S5 which no other dealership would do. While determining the spec I wanted he made excellent recommendation on packages/options that would add the most benefit to me. He was very friendly, never pushy and very patient with all my questions. As I wanted one of the first 2014, Richard made sure my special order was one of the first to be placed with at Audi Germany once the production slots opened up. Once the car showed up at the dealership, picking it up was very hassle free. The car was ready when I arrived and Rich took the time to explain everything and help setup all the gadgets on the car. Highly recommend buying a car from Rich and Audi Plano!! More