Audi Princeton

Both of my husband JJ and I have enjoyed the visit at Audi, Princeton dealer. All the people working there were friendly when we visited the showroom. Mr. Jeff York has answered all the concerns and q Audi, Princeton dealer. All the people working there were friendly when we visited the showroom. Mr. Jeff York has answered all the concerns and questions we had in mind. We were interested 2012 Audi S4, and we love this car. We had a chance to test drive the car, and learned most of the features. Jeff and other people like Eurico and Carlos were helping us to make the purchase of Audi S4 very smoothly. If someone we know would like to purchase any Audi cars, we would recommend this dealer in Princeton. We really appreciated how Jeff and others helping us on this purchase 2012 Audi S4. We have enjoyed driving it ever since and got so much complements on this car from all of friends and families. Thanks you all! More

My husband and I decided to "look" at the VW Touareg this past Memorial Day Weekend. Note this was our first time looking at this vehicle. At the time we were current owners of a 2009 Jetta an Touareg this past Memorial Day Weekend. Note this was our first time looking at this vehicle. At the time we were current owners of a 2009 Jetta and very happy with our current vehicle. Our search began with a friendly conversation with Sonya Sestito at the Princeton VW dealership. She greeted us with a gentle smile and a not in your face sales approach. We began with a "we are just looking" type of approach and discussed the Touareg, our options and looked at the used models on the lot. We finished our visit with two test drives of two different used models and walked away feeling more interested but not necessarily 100% interested. Sonya did not make us feel as if we were "walking away" from a deal but rather as consumers leaving the dealership more informed. She was so gracious and detailed with our inquiries that it was her follow up that brought us back to the lot about two weeks later. And as a result of her excellent communication skills and knowledge, my husband and I began to seriously consider and ultimately purchased a new (not used) Touareg! Please note that we live in Brooklyn, NY far from an easy and convenient drive to Princeton. The reason we went to this specific dealership is because we had experienced great customer service with our Jetta's maintenance appointments and we had happened to be in the area on the day of our initial visit. The following day, back in NY, we decided to check out the more conveniently located and new, Open Road Volkswagen Manhattan. Big mistake. When we arrived, a group of about five salesmen were our out in front of the dealership's entrance smoking. When we walked in they all followed us in and one gentleman greeted us from behind instead of greeting us as we walked into the show room. His approach was very in your face and he seemed somewhat rushed because we were a "just looking" client. In addition, the quotes he gave us were unrealistic and furthered the stereo type of the sleazy car salesman. Also, he took our information and never contacted us as a follow up. As a result, they lost a potential sale and lost any and all future business of our as loyal VW customers. More

Jeff York was great to work with! He helped me find the exact car that I wanted and had i transitioned to the dealership. Great salesman and great car! Thanks Jeff! exact car that I wanted and had i transitioned to the dealership. Great salesman and great car! Thanks Jeff! More

While the circumstances of needing a car was not optimum, Scott patiently worked with me for over three weeks and the experience and result was excellent. Scott patiently worked with me for over three weeks and the experience and result was excellent. More

I really appreciated Jeff showing me how to use the cars computer. He is an extremely friendly person and great sales person. I have already recommended many to him and Audi in Princeton. Excellent! computer. He is an extremely friendly person and great sales person. I have already recommended many to him and Audi in Princeton. Excellent! More

I called for a price check to replace my rear disk breaks on my 2008 jetta. Princeton vw said $480.00! I asked why so much and gentleman said because they pads and rotors have to be replaced. Vw rotor cannot on my 2008 jetta. Princeton vw said $480.00! I asked why so much and gentleman said because they pads and rotors have to be replaced. Vw rotor cannot be resurfaced so they have to install new ones everytime new pads are installed. Called Reydel VW price was $210, Hamilton VW $180. I asked both dealerships about rotor and they said rotor CAN be resurfaced and you DO NOT need new ones everytime you change pads. I ended going to Reydel because it was closer, in live in Princeton. My rotors did not need to be replaced. Princeton VW is (service department) dishonest and will make you do unnecessary work to your vehicle. More

Al Helmuth was informative, not high-pressured in his approach. I felt like I was having a conversation about the car rather than being "pitched." The dealership's sales team, including the appraiser wer approach. I felt like I was having a conversation about the car rather than being "pitched." The dealership's sales team, including the appraiser were friendly and helpful. I believe I received fair value for my trade-in and a reasonable price on the new car I wanted. While other dealers I visited talked about how hard it would be to find the exact car I wanted, Al's comment was,"now our job begins." This is the attitude that buyers want. The GM was extremely helpful when a problem appeared on the car fax of my trade-in. He immediately knew it was an error and accepted the responsibility of fixing it. Again, they took the "can do" attitude rather than push it off to the buyer. Carl Aloi was both informative and efficient in completing the "paperwork" and in explaining "after sales" programs they offer. Overall, it was a relaxed and surprisingly pleasant experience. More

i had a great experience with this dealership, particularly with Jackie. The process takes a lot of time, but she was very pleasant throughout and very competent. She was able to locate the exact particularly with Jackie. The process takes a lot of time, but she was very pleasant throughout and very competent. She was able to locate the exact car we wanted and worked on a compressed time frame. The manager was also a good person to work with. One observation--in the times I was at the dealership, Jackie seemed to be doing the lion's share of the work which led to delays and waiting. There were other employees who did not seem busy at all yet didnt help her. That said, I dont know what there responsibilities are so perhaps they couldnt help if they wanted. It does seem like there is a real work flow problem in the office. Overall, I had a fantastic experience and already sent a friend in who bought a car. On a side note, I visited quite a few dealerships in this process. Princeton VW was as good as the Acura dealership (although not as fast) but far, far better than Princeton BMW (terrible) and a number of other places. More

First, I want to state that I am an avid audi fan and I truly enjoyed experience of owning and driving an certified pre-owned Audi , before I encountered a rather bizarre and unwelcome experience I encoun truly enjoyed experience of owning and driving an certified pre-owned Audi , before I encountered a rather bizarre and unwelcome experience I encountered with Princeton Audi dealership. The first aspect of this bitter experience was going back on word. I approached this dealership to explore selling my car and we agreed to do the transaction at a price which the pre-owned manager had repeatedly assured after personally inspecting the car and documents. However, on the day of returning the car, he went back on his word and at the last minute offered to pay $1000 less on the pretext that he missed the fact that this was not a Quattro. I somehow bought into that reasoning and still accepted to complete the transaction. The second aspect was the in person treatment at the dealership. On the day of handing over the keys, I was made to wait for more than an hour. My inquires, got me an answer that he is seeing potential customers. When I finally got to see him, I was taken aback when he tore open the sealed envelope that contained the check to verify whether amount on the check was right or not. He did not offer me a new envelope. He displayed further unprofessional-ism by not being able to locate the folder that contained the documents I had surrendered earlier. He showed further lack of courtesy by refusing to offer escort to the nearest rail station for my commute back home. The reason stated was they did not have any one to drive that day. He did not even offer me access to cab services, which I had to summon on my own standing in the sweltering heat of a July afternoon. This overall experience has left me wondering whether I went to a brand that promises unparalleled customer satisfaction or to a roadside sweat shop. As an Audi owner, I know and can relate with the feeling of proud ownership and desire to keep the car forever. However, experiences of these kinds should not become one more reason to do so. More

My purchase was "car-unseen" via the internet, phone and e-mail. My local dealer didn't have the A7 that I wanted and was unwilling to go find it. So I searched the web and found what I wanted a phone and e-mail. My local dealer didn't have the A7 that I wanted and was unwilling to go find it. So I searched the web and found what I wanted at Princeton Audi. I expressed my interest in the car on their web-form, and I was promptly contacted by Guy Lyons about the car. After a brief discussion, he sent me an e-mail with more details about the car and made me an offer. It didn't take long for me to determine that his offer was very fair, and knowing that the car wouldn't be around for long, we agreed on the price and the purchase process. This is when Guy really went to work! Since it was a cross-country purchase, he explained the process to me, gave me referrals to reliable car transporters, got all the paperwork together, etc. Guy was always in touch via e-mail and phone to make sure I had what I needed and to let me know how things were progressing on his end. The rest of the supporting cast (Mary and Natasha) were equally responsive. I arranged the car transport, but Guy was there to make sure it got loaded with care and he made sure everything was setup so that it would exceed my expectations when it rolled off the truck into my driveway. Everything was exactly as I expected and better. Guy and I have talked several times since then, as he has been interested to know how satisfied I am with the car. Of course, the Audi A7 is an amazing machine! But I am equally impressed by the customer service of Guy Lyons and the whole team at Princeton Audi! More